Dick Hannah Acura of Portland

There are good dealerships, there are bad dealerships and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron Tonkin Acura across town back in December 2014. The reason we decided to try Dick Hannah for our second vehicle was because we thought they might be more willing to negotiate on price. Well, hindsight is always 20/20. Below are our experiences with Dick Hannah Acura: 1. The finance department is extremely slow. I signed my original sales contract in mid-July. We had a trade-in Hyundai with negative equity on it, the loan on which they offered to pay off quickly. They didn't pay it off until September 1st, which means we got hit with a ~$580 additional monthly payment for a car we no longer even had physical possession of. Now, logic would then follow that since the principal on the Hyundai was lowered as a result of our additional monthly payment, I should be refunded some money when the dealership pays it off, right? Not so; because they took so horridly long in their processing, interest charges ate up most of the $580 and we only got back $75. 2. Finance is also extremely disorganized. When I asked them about the AcuraCare extended warranty, no one in the whole dealership had a copy of the manufacturer's fine print terms on hand. They told me I would get a copy in the mail after I signed up. I told them I would not sign something when they didn't even have fine print for me to read. 3. The service department is very unfriendly and condescending. A few days after I took delivery of my new 2016 vehicle, I noticed an issue with the brakes. The pedal would go stiff if the car was left off for 24+ hours, something our 2015 vehicle does not do. I brought this up with the service department, and they immediately dismissed my concerns as "it's normal". When I tried explaining my concerns further, the tech simply sneered at me (while I was still speaking!) and brushed it off as "it's a feature with the new model year". What a textbook answer of a horrible staff member. 4. I specified several accessories to be added on to my new vehicle. This required an appointment with service, which I scheduled. My natural understanding was that they would install the accessories in their shop. No one told me that their body shop is actually located in Vancouver, WA, and that they would be clocking over 30 miles on my new car driving it there and back! 30 miles is not much in the grand scheme of things, but I am extremely miffed that they did so without informing me at all. Ron Tonkin Acura on the other hand, does not do this. They install all the accessories at the dealership. 5. One of accessories I added to my car was the "Lower chrome door trim". It was so shabbily installed that they started coming loose in less than a month. I eventually had to get both front chrome strips replaced. 6. While they had my car in Vancouver, they actually forgot to install one of the accessories that I had requested and paid for in my loan. They told me they would have set up another appointment to take the car back there again. I said "forget it" and asked for a refund on the accessory. More on that later. 7. The license plates took over two months to arrive. The vehicle was ordered in mid-July and I signed the application for the plates then. The vehicle was delivered to me on August 6th. I did not receive my plates until October 22, which was uncomfortably close to the early-November expiration date of my temporary sticker. Ron Tonkin on the other hand? They have your permanent plates installed onto your new car before you even drive it off the lot! 8. Remember the accessory they forgot to install? I asked for my money back, and now finance won't pay me. They first told me that they would mail me a check, but it never showed up. Upon further in-person inquiry, they told me that they mailed it not to me but to Acura Financial Services, as they claim they are required to do so in these cases. I meticulously checked my loan account, there was no sign of it anywhere. Upon further in-person questioning, they backtracked and told me they hadn't mailed the check yet, but would send it out the following Monday, and that it would probably show up in my next statement. It's been two statements since, and it still hasn't showed up. That's once that I've had to call them and twice that I've had to go to the dealership in person and I still don't have my money. I am tired of being lied to my face and stolen from. The bottom line is this: Dick Hannah Acura is a most unpleasant and treacherous place to buy your next vehicle. They are condescending, rude and dishonest--the combination of which is a difficult feat to achieve even for a car dealership. So shop here if you enjoy being cheated, looked down upon and bald-face-lied-to. If you don't, save yourself time, money and multiple headaches and buy from Ron Tonkin instead. Just the 2c of someone who has bought cars from both establishments.