Lithia Chrysler Jeep Dodge Ram of Klamath Falls
Customer Reviews of Lithia Chrysler Jeep Dodge Ram of Klamath Falls
Review type:
Great experience
I love my New Red Dodge Ram
by Monica on 04/19/2022Everyone was so friendly & helpful. Jim was so wonderful on filling out paperwork and making the delivery easy. The way Doug explained the control instruments to me made it very easy to understand. Randy was great at exchanging my truck top… plus added information. Mike explained everything as I signed the paperwork. I think this was the first time, when buying a vehicle, I have ever had a manager take the time to introduce himself to me. Being recently widowed, everyone made me feel very comfortable.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Geraci | Service Manager
Great transaction
by Patrick on 04/14/2022The price was unbeatable & although there was some hiccups with the process everything was taken care of professionally and prompt.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Christopher Walker | General Manager
Great Staff, I came to them from a different local Lithia dealership
by Amber on 04/14/2022Staff is always polite and informative about the time windows and services. Also are NEVER pushy about other services your car may need, just give you the information! I love that!Thank you for your great review, Amber! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Geraci | Service Manager
Oil change
by Cassandra on 04/09/2022Fast and pleasant.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Geraci | Service Manager
Service truck
by Chris on 04/06/2022They take care of what they said they willIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, John Geraci | Service Manager
Great service as always
by Charles on 04/02/2022Friendly, knowledgeable employees and quick, precise service.Thanks for your perfect review, Charles! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Matthew Snipes | Service Manager
Great experience!
by Joe R on 03/26/2022Easy, no hassle buying experience! We traveled down to Klamath Falls after locating the Jeep we wanted. Jim pulled the keys aside and it was ready when we arrived. Test drove, negotiated, and signed we were on the road in just a couple… of hours. Smoothest car buying experience I've ever had!Thank you so much for leaving this awesome review of our dealership, Joe R. Jim truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Anthony Rose | General Sales Manager
Good visit
by Gregor on 03/24/2022No wait for lifetime oil change...a first!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Matthew Snipes | Service Manager
Good Service.
by Laura on 03/20/2022Good service. Fast only if your first in line. But because they’re sooo busy, I don’t mind waiting.Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Matthew Snipes | Service Manager
Experience at Lithia
by Antonio on 03/16/2022Super nice people to work with. Rafael was the guy that worked with us. Great person. 100% recommend.Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that <STAFFER FIRST NAME/S> <was/were> able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, <INSERT PERSONALIZED SENTENCE HERE>. Sincerely, Matthew Snipes | Service Manager
Amazing
by AliciaR on 03/09/2022This is my 4th ever car purchase and honestly my best experience. Him and the entire staff went above and beyond to help me get in to a car. I really appreciated them working overtime and not pushing me towards a car that I didn’t want Neil… made sure to show me a few and I luckily went with one of his suggestions instead of a car that I would have regretted.AliciaR, it was a pleasure to read about your fourth car-buying experience at Lithia Chrysler Jeep Dodge Klamath Falls. Congratulations on your new vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our staff went above and beyond with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Anthony Rose | General Sales Manager
Jeep Service Review
by Sharron on 03/02/2022Everyone, from Mr. Stork, to Mr.Kennedy, the technician was available, friendly, answered my questions and made the experience more pleasant than expected. Being able to express my expectations was appreciated.Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Matthew Snipes | Service Manager
Easy purchase
by Allen on 02/25/2022No games, just straight dealWe appreciate you for letting others know about your experience, Allen! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christopher Walker | General Manager
Jeep service
by Jentry on 02/24/2022Fast friendly and dependableWe’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Matthew Snipes | Service Manager
Common 5.7 ticking. Fixed.
by David on 02/17/2022Thorough inspection. John was in touch and informative. Work was completed professionally and on time.We cannot thank you enough for this glowing review of our service center, David! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Matthew Snipes | Service Manager
Great experience
by Kyle on 02/15/2022Randy Goodrich and Kirk made the whole car buying experience wonderful. Travis the manger was very helpful as well.We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Lithia Chrysler Jeep Dodge Klamath Falls, we value our customers and we look forward to seeing you on your next visit. Sincerely, Matthew Snipes | Service Manager
Repairs
by John on 02/13/2022the speed and price.Thank you for this amazing review! We really appreciate your business. Sincerely, Christopher Walker | General Manager
Great Job!
by Danny on 02/09/2022Thank you to Service advisor Chad Stork-brought our Jeep Renegade in on 2-3-2022 for service, jeep had been running rough with different warning lights coming on from time to time for various reasons. Chad had things checked and found the… computer had stored several codes, they checked everything and flashed the codes-jeep is running now like it did when brand new! Thank you to everyone involved.Danny, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Matthew Snipes | Service Manager
Fast and friendly service
by Crystal on 02/02/2022Bailey was very friendly and helpful. The car I was first interested in wasn't going to work out and he got me approved for an even better one within a couple of hours. I will definitely return when I decide to buy again.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Matthew Snipes | Service Manager
Standard oil change
by Marcy on 01/31/2022I was in and out quickly.Marcy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Matthew Snipes | Service Manager
Knows the products
by Thomas on 01/06/2022Did an excellent installation of new partsHi Thomas, and thank you for this great review! We're happy to hear that our staff took care of you! They are a great asset and we appreciate all that they do. Sincerely, Matthew Snipes | Service Manager
Thank you for your wonderful review, Gregory! I'm thrilled to hear that your experience at Lithia Chrysler Jeep Dodge Klamath Falls was streamlined and easy. We strive to make the process as smooth as possible for our customers. We appreciate your feedback and hope to assist you again in the future! Sincerely, Brandon Berg | General Sales Manager
by Lithia Chrysler Jeep Dodge Klamath Falls on 08/05/2025