Customer Reviews of Kendall Honda of Eugene
Fabulous purchase experience
byon 04/11/2024
The sales person was knowledgeable and courteous. After trying other dealerships, I found one that met my expectations. The price was good and the sales person explained what was included and what was optional. No hard sales to buy something I didn't want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tom Escue, customer
byon 02/09/2023
Excellent customer service. Ian, the service agent, was friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 02/01/2023
Shady at the least. Told Salesman I wanted a 2023. Test drove car and liked it. Sat down to do paperwork and it said 2022. Sold me key fob insurance. Told me they were 300 to 800 to replace. Found on Ebay for 60 dollars. Told salesman I was going thru CUDDLE for financing. He ask me if he could run it thru there system also, to get a better interest rate. Came back with 13.48%. When I decided to walk he came back with 8% from CUDDLE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service Review for CR-V at Kendall Honda
byon 01/26/2023
The service representative was very knowledgeable, helpful and pleasant. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 01/03/2023
Ian was efficient and helpful during my maintenance visit. I'll ask for him again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CRV Hybrid Service
byon 12/30/2022
Shayla, the service consultant at the check in counter was very friendly, helpful, and provided clear explanations of the service required. There was a comfortable and convenient waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and tire rotation in 1 hour or less
byon 12/08/2022
I was very happy to have stopped by my Honda dealer last Monday afternoon for an oil change and they had me in and out in an hour WITHOUT AN APPOINTMENT! Very courteous staff and and good service. They also rotated my tires in that hour. Kendall Honda and Acura are the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/18/2022
Great service and a very knowledgable service employee
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
John St.Sauver
byon 09/10/2022
Craig got me in right away and the work I requested was performed quickly and very efficiently
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ian is a terrific service manager!
byon 09/05/2022
Checking was flawless! Work was done efficiently. I was very happy with my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service maintenance visit
byon 08/31/2022
Everything went smoothly. Very little waiting time and good recommendations when I picked it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Civic maintenance
byon 07/21/2022
This was a really good experience this visit. Did exactly what I requested. Kept in contact via messaging to phone. Yeah, I think things have improved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendell Honda in Eugene customer service and cost was amazing!!!!!!
byon 07/12/2022
First off, they were able to service same day when I called for help due to an immediate auto need, thank you1 The service consultant Rob Holloway as very helpful at desk when trouble shooting what auto issue I was having. Then, upon learning the issue, Rob called me immediately and listed recommendations and the cost to replace my alternator was very competitive and lower than original estimate given upon walking in. The service/mechanics worked fast and my auto repair was done way earlier than estimated. Even the shuttle guy who took me to work and picked me up was so friendly, thank you Kendell!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CRV EXL
byon 05/03/2022
Excellent experience. Ordered my vehicle on Jan 22 and it came in on Apr 22, which happens to be my birthday! Happy Birthday to me!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Honda of Eugene
byon 04/28/2022
I made an appointment for my oil change and was asked specifically if I wanted my tires rotated.since I had just done this, I said “no” and the person on the phone said she would make note of that. Unfortunately that person did not make note of it,and after getting home I called to make sure they had not rotated the tires, but they actually had.therefore voiding out the rotation I had just done.they did say that I could bring it back in and they would rotate them back to the way they were, but after waiting two hours just for the oil change,and the dealership being a half hour drive away,there was no way I had the time and energy to to do that! I also have five free car washes built up,because their car wash has not worked any of the last five times I’ve been in to get my oil change.i don’t understand having a perk, like a “free car wash”with the service of your car, if the car wash NEVER works??? I also got a call from a customer service person who called to check on my experience but when I called the number back,it was just a general number, and the operator said she had no idea who called me,or how to rout me to someone I could talk to about my experience.again,why call to see how my service was if I can’t call back anyone to talk to???very unprofessional and makes me think,they don’t really care at all.they just go through the motions, but there really isn’t really anyone that cares enough to talk to you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Kendall Honda
byon 04/26/2022
They do an outstanding job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Service
byon 04/20/2022
The service was concluded in a very good and professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Great Service
byon 04/12/2022
Went to Kendall for my oil change. The service folks are always friendly and professional. Shayla Spoerl was very thorough and efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kendall Honda
byon 03/11/2022
I love Kendall Honda!! I recently just purchased a Honda CRV and could not be more pleased with my vehicle or my service! I worked with Alice, and Marcus. They were there with me every step of the way, answered my many questions, and made the car buying process a breeze. I have worked with other dealerships in town, and Kendall Honda gave me a great deal, and a more than fair price. They researched to find me the lowest interest rate, and the BEST part? I know that if I needed something after buying the car, they would be there to help me out with that too! Thank you Alice and Marcus, and thank you Kendall Honda!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service at Kendall Honda
byon 03/02/2022
It was a good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Major service at Kendall Honda and Acura, Eugene, OR
byon 01/12/2022
They provided us with a prognosis, including cost estimate, when they would finish the service on the car and if they had to hold the car for any 3rd party work, including the cost breakdown. Their labor estimate, by far the most expensive part of the service was exactly as they projected (in other words I did not find hours added on to the cost of labor. Although I did not buy the car from them, they do a great job of keeping the car running. I have been approached by their sales reps about upgrading the vehicle (buying another car);, there is no high pressure sales pitch and they understand the word "no" or "not now". Their followups to another purchase are friendly and timed far enough apart that I don't feel the pressure to upgrade.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect Experience
byon 01/06/2022
No pressure experience. Bought a used car from Kendall Honda ( second time buyer) and they did not disappoint. Friendly, professional, un-shady, kind-hearted and down to Earth. Lower than KBB prices and fair trade-in. We were really in need and Kendall helped us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Our mission at Kendall Honda is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate, as well as the environment. It means going above and beyond every day for the people who mean so much to us-our customers.
1 Comments