Lithia Chrysler Dodge Jeep Ram FIAT of Eugene
Customer Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Eugene
Review type:
New Gladiator from Lithia jeep in Eugene.
by Mack Wilson on 03/13/2024updated 03/20/2024Just purchased a new Jeep gladiator from Lithia. It was one of the smoothest transactions ever. Only had to be at the dealer for about 1 and a half. Our salesman was Dion he was very professional and helpful.Great experience with Josh!!!!!
by Debi Garvin on 11/20/2023Josh made this car buying experience the best I have ever had. There was no pressure to buy something I didn't want or couldn't afford. He worked with me to find something that fit my budget, trade-in and needs.Wish the snacks were as good as the deals
by Eugene Buyer on 10/29/2023Dylan has sold me 2 new vehicles this year. A 2023 Grand Cherokee and a 2023 Bighorn. And they were both the easiest buying experience Ive had, and Ive bought 6 vehicles from your dealership over the years. As we expand our business I plan… on seeing Dylan and sending my people his way. He does it right.Ask For Dakota!
by Pamela and Kevin Hawks on 06/16/2023From the moment Dakota introduced himself, we knew we were in great hands. He really is transparent, honest, kind and has a great sense of humor! This sale was seamless and painless! All of our questions were answered, we got the payment… where we were comfortable and love our RAM! Thank you Dakota and Lithia! We'll be back.Power Wagon
by Java on 03/28/2023updated 07/26/2023Sales people are very honest, (John Lamboy), John was fantastic, very knowledgeable and professional. John is the real deal. Devin in financing was awesome, too. Devin helped with contract/agreement until the late hours. Great experience.… Ask for John to receive excellent experience. My new Ram Power Wagon.Quick truck purchase
by Jeremi Johnson on 05/29/2023Great sales person, got us in and out with my new truck quicklyJeremi, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Lithia Chrysler Jeep Dodge of Eugene. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
The Bandit says Lithia Eugene
by Bandit on 05/18/2023Team Josh Hogan & Devon Pratt I appreciated the honesty, and integrity of both of them. This is my second Ram purchased from Lithia Eugene - they have a reputation for outstanding quality. I've enjoyed doing business here both times I… bought from them.Thank you for leaving us this great review, Bandit. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Great experience
by Rebel owner on 02/03/2023Good honest people. Non confrontational transactions.Thank you for this amazing review! We really appreciate your business. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
AVOID [non-permissible content removed]
by BRIAN M on 12/31/2022AVOID THIS DEALER! Complete waste of time. Lured in with bait and switch, aggressive marketing tactics. 12/15/22: Dealer posted an ad on cargurus without photos-just the asking price and mileage. I inquired about the vehicle, requesting… photos. The sales rep texted me, and we began a dialogue, he sent a few photos that the current owner took, and we spoke live. Sales rep stated that they would not receive the vehicle in on trade until 12/28/22 when the customer's new car arrived. Meanwhile a second person from the dealer, quite entitled stated that she would need some information from me (referring to my original inquiry) via text. I told her I was already working with someone from the dealership, and to back off. Then the emails started pouring in--one dealer promotion after another, as well as individual vehicle listings that had no resemblance to the vehicle I inquired about. Had to unsubscribe from that. 12/28 came and went. So on 12/29 I followed up and it magically "just appeared" and they sent over more photos of specific areas I was concerned with. Once satisfied, I sent them my drivers license and insurance card, and requested their banking info so that I could wire the funds (Oregon dealer, I live in Connecticut). After providing them all my information they called and said "well now that we have the truck we have decided to sell the vehicle at $21,900, not the $16,900 we originally quoted. I replied that I didn't care, they can find someone else (and no doubt they will) but what a colossal waste of everyone's time and just a greedy, crooked dealership move. I feel sorry for people who have to deal with this dealership. Zero integrity in their business dealings.We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Robert Bennett | General Manager
Best Experience!
by Brooke on 10/05/2022Everything about our experience was great from start to finish. Our salesman Joshua Hogan was by far the best salesman my husband and I have had buying a car. He answered all of our questions and took the time to make sure we found the… right car. The finance guy that we did paperwork with was very helpful and put us at ease with our decision. I would highly recommend this dealership to anyone looking to get a new vehicle.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Friendly Staff.
by jmcourt on 08/11/2022The salesperson I worked with was a decent person. I didn't feel like they were ever trying to pressure me into buying something. They were easy to chat with and polite/friendly.Thank you for sharing this great feedback with us, jmcourt. We feel our service department is what makes Lithia Chrysler Jeep Dodge of Eugene special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly and polite service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Joseph Lawson, Service Manager
Nice and easy!
by emdcksn on 07/15/2022Quick, easy, friendly and very helpful. From order to purchase.Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Joseph Lawson, Service Manager
Fantastic Buying Experience
by Danial on 07/09/2022Cory grabbed the ball and ran with it and when he had to leave town, Dylan took up the mantle and finished the job. This was a turnkey experience from start to finish and these guys excelled. I appreciate the efforts to make this out of… state purchase go very smooth. Whatever Lithia is paying these guys, frankly, it is not enough.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Great truck buying experience
by Chris on 10/25/2021Brian Fisher was great to work with. He was really on the ball for the entire process providing updates and details along the way as well as answering questions I had in a very timely manner.Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Robert Bennett | General Manager
They made it so easy
by Mike on 07/11/2021Excellent prompt service. Individual attention. Courteous and professional. In short they made the whole transaction so easy. I would give Justin, Dane and JC at Litha 11 out of 10 points if I could. I will definitely be a return customer… for my next truck.Mike, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Brown, General Sales Manager
Great Service!!
by Halley P on 06/26/2021Your team was very responsive when I did have a concern and immediately took care if the matter in a fair and straightforward manner. I have already told people about my experience and I will be bringing my own mother in to purchase a… vehicle in the coming months.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Joseph Lawson, Service Manager
A+ Dealership
by Veronica and Floyd Lind on 01/31/2021This was the smoothest car buying experience I’ve ever had. Our salesman John Lamboy was very courteous, explained everything about the vehicle, he was just as excited for us as we were and was sure that we didn’t have any questions before… leaving. The finance gentleman Devin was super accommodating as well. He also made sure we understood all the paperwork and options that we were selecting.Veronica and Floyd, we are so glad we could take care of all of your needs. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Ryan Brown, General Sales Manager
A great team to work with!
by R Shire on 12/10/2020I enjoyed working with the entire Lithia Eugene team. I live in Bend, but chose to do business with Lithia Eugene due to their professionalism, quick response, and efficiency. I was in and out of the dealership within 90 minutes with my new… vehicle.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Ryan Brown, General Sales Manager
Patient and kind!
by Amanda on 05/25/2020The sales associate that I worked with was wonderful! Brian Fisher. I contacted him in the morning before I left my home at the coast, to ensure that the truck I was interested in was still available. He was able to answer many questions… over the phone, and when I arrived he was fully committed to giving me the best experience that I could have with such a big decision. He was very patient and friendly, and I never felt like I was being pushed to make a decision. He spent several hours walking me through the process, making sure that I was comfortable with all of my options and decisions. I will highly recommend him to everyone looking to buy!!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, The Lithia Chrysler Jeep Dodge of Eugene Team
They did it again!
by MaryE on 12/04/2019Once again we were able to find the perfect vehicle at Lithia Dodge in Eugene we traded in our jeep which we loved to get a 2020 ram Laramie. It’s the absolute perfect vehicle for us and we’re very happy to be starting the new year with a… beautiful new truck our salesman Dane once again helped us and we’ll be back for our next vehicle when is time.above and beyond
by RAM_2500_x2 on 10/31/2019after about a week of indecisiveness on our part, inventory coming and going until we decided on which 2 trucks to purchase, LITHIA Eugene found what we were looking for, brought them in from out of state and worked a deal that was… beneficial to the both of us. they were responsive, and attentive while patient and respectful. will do business with them again.
Thank you so much for leaving this awesome review of our dealership, Pamela. Dakota truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
by Lithia Chrysler Jeep Dodge of Eugene on 06/22/2023