Customer Reviews of Kendall Ford
Review
byon 04/01/2024
Salesman Kaleb was exceptional and stayed after closing to make sure we were comfortable and content.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford F350
byon 02/23/2024
Purchased the vehicle from out of the area and when I arrived to purchase the truck the tires and wheels were different than shown in the pictures on the website. Ultimately returned to the dealership and they swapped the tires and wheels from my old pickup, but it required another 300 mile round trip to Eugene. Salesman was attentive and helpful. Trade in value was estimated over the phone and honored by the dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New vehicle
byon 02/01/2024
I recently purchased a new Ford Explorer and Alan was excellent to work with and very helpful. The finance team was great and got the paperwork done quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Ford Dealership in Oregon
byon 12/24/2023
The staff is friendly, knowledgeable. The atmosphere is low stress and no pressure! Definitely check out Kendall Ford in Eugene.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer, 81year old female, Sue
byon 11/26/2023
I had a very good experience with Kendall Ford and my salesperson, Martin Neustel. My requests were very rigid; I wanted a hybrid pick up, with as few add-ons as possible. (It's my experience that the bells and whistles are the first things to break or wear out.) I had been waiting for a hybrid pickup for several years, and was so pleased when the Maverick came out. As I said, I knew what I wanted and I asked Mr. Neustel to produce one, being unaware that demand for Mavericks far exceeded the availability. Though he didn't have an XL on the lot, he was very thorough in explaining the workings of the truck, and helped me reserve the XL which he expected from the factory about a month later. I checked in with Mr. Neustel about five days later and he had managed to locate the exact truck I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer care!
byon 07/23/2023
I recently bought a F-350 and the salesperson was courteous, knowledgeable, and professional along with everyone else who worked with me. I would buy from Kendall Ford again and I highly recommend them to anyone looking to buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase new Bronco Kendall Ford
byon 04/27/2023
Jake Olsen and the Kendall Ford team gave us the best car buying experience ever. It was so quick and seamless. I can’t recommend him enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle purchase from Kendall Ford-Eugene
byon 12/19/2022
Had great representation from Kendall Ford on the purchase of my used 2021 Ford Explorer. Great support and follow through!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 01/21/2022
The whole experience was easy peesy! Great people, very helpful, respectful and kind. Would definitely do business here again! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Can't be happy enough!
byon 03/01/2019
First, allow me to start off with apologizing to Kendall for ever doubting them. This is the third transaction I've done at a Kendall spanning over two different states. I still have to be honest and say that this one did not begin as pleasant as the first two. However, Kendall came through in the end and put me first before everything else. I can honestly say at this point that I don't know if there is any other dealership I will ever trust more. I am now a very happy customer of theirs and I highly recommend them to anyone in search of a vehicle whether new or used. There is one person who I genuinely feel deserves a commendation, that person is salesman James Kirk. Not only was J. Kirk willing to go above and beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. If you ever have any issues speak to "Kevin" their customer relations manager - great guy. I truly feel lucky to be on this side of the continent knowing if I ever have to buy, sell or trade a car that Kendall is near. I knew there was a reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene! Great job guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Not the Kendall experience I was hoping for!
byon 02/01/2019
One of the WORST vehicle purchase experiences I've ever had! First, allow me to start off with the only good. There is only one person who I genuinely feel like he cares (Salesman James Kirk). Not only was J. Kirk willing to go above and beyond each time I needed something, I felt like he worked for me and not against me during my purchase. He also displayed great empathy when I came to him with my problems. Unfortunately, I never heard back from J. Kirk regarding my issues that I will detail below. I am sure this was not J. Kirk's choice, but the decision of management. It is very unfortunate that management at Kendall Ford Eugene appears to be lacking any sort of virtuous character, because every other Kendall I've ever had experiences with were extremely pleasant and helpful. In fact, the last time I purchased a vehicle from Kendall in Idaho, they went way above and beyond to make my wife and I happy. This is one reason I was not worried about traveling over 700 miles to buy a vehicle from Kendall Eugene, as I thought Kendall Eugene would be stand up people as well. I was certainly wrong in this case, and I won't be making that mistake again! I spoke to this dealership for 4 days and after reaching an agreed upon price, and I let them know I was willing to place a down payment to save the vehicle. I told them I would travel out the following week(s) to get the vehicle. Shortly after this statement to the salesman, I received a phone call from a manager and all of a sudden the vehicle was magically going to be sold to another person the next day. I was then told I had to come out immediately or miss out on the deal. I imagine this was a lie in order to get me out there so that they could make a sale quickly. No big deal. I just had to cancel every plan for the very next day, and spend over $340 dollars for a plane ticket (vs. the $80 I could have spent to fly a few days later). That was my choice, however, and I decided to fly out anyway because I wanted this particular vehicle. After inquiring multiple times about the vehicle condition and being told it's in great shape, it's a 2018, I purchased my plane ticket and arrived in Eugene the next day. I had no reason not to believe Kendall Eugene because I thought all Kendall's were about their stand up customer service apparently not! I was picked up at the airport in the vehicle I wanted to purchase, but immediately after seeing the vehicle, my heart sank! I had been duped and lied to about the condition of the vehicle. Upon further inspection of the vehicle, I found this vehicle had paint missing in over 4 areas, rust forming, dents as big as my hand, as well as missing equipment! I wonder if they even inspect their used vehicles at Kendall Eugene? Anyway, I hadn't even stepped foot in the dealership yet, and I was already feeling so defeated! I was lied to by the one auto dealership I actually trusted! I mentioned the issues to the employee who picked me up, but I was brushed off. The manager wasn't much help either and when I inquired about the missing equipment I was told a lie. How do I know it was a lie? Because I've owned three of this particular vehicle before. I had no choice at this point, I was in Euegene, I needed a vehicle to get back home, and it was obvious Kendall Eugene wasn't going to help me at all. What else was I going to do? After spending over 5 hours at the dealership discussing the $100 increase in a already negotiated price, and because the finance employee could not get the paperwork completed properly, I was finally able to get on the road. While on the road, I discovered that the vehicle also had an issue with the rear end suspension and was making noise. The vehicle was also drifting toward the right side of the road, and I imagine the alignment is off. After returning home, I contacted a mobile auto body repairman who quoted hundreds if not thousands of dollars to repair the cosmetic damage to the vehicle. The repairman himself was surprised Kendall would sell a vehicle in this bad of shape. He saw the temporary plates and even asked Kendall sold you this vehicle? Really? Wow, they are usually so good! However, I am sure he is used to the Kendall's here in Idaho which have a good reputation. At the end of everything, I attempted to contact the dealership in regards to the issues above, but I was unable to get a return phone call. I hope this review helps create the negative reputation that Kendall Eugene deserves, and I hope anyone reading this steers clear of this dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Show Me the Money Factor
byon 11/23/2017
Horrendous group of salesmen. I walked in at 2pm only a couple days before thanksgiving and they acted like they were too busy to help me in a timely manner. While test drives were fun in with STs, the lack of knowledge and drive to actually inform me on my potential purchase was insulting. When it came to talk numbers, I got made to wait while they "pulled the numbers i requested". They piece mealed the invoice deal and the lease deals to me. Anthony, the guy I was working with presented an insulting offer on a lease deal for a Focus SEL and tried to tell me a 2.25 Money Factor with 42% Residual Value was a great deal. He didn't even seem to know what those numbers meant in all honesty. Just absolutely frustrating to work with these people. I liked my first salesman during the test drive, before he "handed me off" to deal with another "customer". I haven't been to the other Kendall show rooms, but please avoid the Ford people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
3 Comments
Kendall Ford Sales Consultant Martin Neustel
byon 05/10/2016
My husband and I are very please with the service that Kendall Ford provides. We are also, extremely pleased with Sales Consultant, Martin Neustel. This is the 3rd vehicle we have purchased through Martin Neustel, and as always he is trustworthy and we feel confident we are getting a fair deal with him. If we purchase another vehicle in the future it will be from Martin Neustel.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Customer Service, Fair Pricing
byon 12/20/2015
The salesman was very helpful and patient. He even drove a car to my home, 95 miles away to get paperwork completed, turned around, and had to drive home afterwards. Great Service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honda Accord purchase
byon 11/10/2015
Elizabeth A. at Kendall Honda of Eugene was very informative about the car I was interested in. Helped me set up the phone and told me all about the cool tech things is has. Getting to the financing was a little slow, but once in, it went pretty fast. The only thing that was not great was that you had to buy maintenance programs. VW, Toyota, Fiat, they all have 2 or 3 year maintenance programs. ie. free oil change
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing service
byon 10/21/2015
My husband and I went in looking for a car so I can drive it back and forth to my new job. We were only looking. We were thinking that there was no way we would get approved for a car. Glenn our sales guy showed us an automatic and I was more interested in a manual so he showed us one on the show room floor and we both really like it and again thinking theres no way we would get approved we decided to try any way.we figured the worse he could say is no you didn't get approved.he came back and said yes your approved and then we took it for a test drive .I really like it and so did my husband. We bought the car and the best part was we got a better deal than we thought we would and we were in and out of there on a Friday in about 3 hours. Everyone was so nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 10/19/2015
The dealership listened to my needs and found the perfect Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Experience
byon 10/05/2015
This is the review I posted for Kendall Ford on google: After having an awful experience at two different Dodge dealerships, I decided that the large rebates on the RAM 1500 weren't worth the headache of dealing with macho nonsense and headed to Kendall Ford to check out the F-150s. I was immediately greeted by Lisa (took 15 minutes at the Dodge dealer) and she spent the next 45 minutes showing me every F-150 on the lot, comparing packages on various Lariat, Platinum, and King Ranch F-150s. I ultimately learned why the F-150 is more expensive than the RAM 1500, the tech on the F-150 is incredible. Nothing like I've ever seen in any truck. I was having trouble settling on which Lariat I wanted and we passed by a King Ranch and decided to hop in. As soon as the air cooled seats and massaging captains chairs fired up I was hooked. Do yourself a favor and spend the extra $ on a nice F-150 and be sure you ask for Lisa. She's kind, patient, straightforward, and always cheerful. She even stayed after closing time to wait for me to get out of financing so she could spend another 15 minutes making sure I knew how everything worked. Absolutely top notch customer service. Thanks Lisa!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kendall Purchasing Experience
byon 09/25/2015
We recently purchased a 2016 Ford F350 Lariat Superduty truck. The sales staff was very responsive to requests for information and worked with us to find the particular features we were looking for. I would not hesitate to recommend Kendall to anyone searching for a Ford Truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fair prices, professional sales staff and great inventory.
byon 09/12/2015
The purchasing process was very simple and professional. Called a couple weeks later to let them know we hadn't received the title yet and they had it sent fedex the next day. Would definitely purchase a car here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick and painless!
byon 08/31/2015
I did most of my deal over the phone, told them my payment max and they helped get it to where it need to be.. Got to pick the color I wanted. I drove 80 miles to finish the deal, and they said if I got up there and decided I didn't want it they would fuel up my truck.. Im a ford person, our family is a ford family, and I will now continue to do allllll of my business with Kendall. Couldn't be more happy with my new fusion..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We take great pride in doing what's right. As a family-owned business, our values are the foundation of who we are and what we do. Caring for our customers and our communities means being responsive to them. That's why Kendall Auto Group's mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. While offering the best possible prices on great cars, trucks and SUVs is always important to our customers, so is being treated with respect. That's why we build relationships for the long haul.
1 Comments