BMW of Eugene
Customer Reviews of BMW of Eugene
Review type:
As good as it gets!
by Mark H on 06/29/2025Best dealership service center I have ever dealt with! Fast, courteous and professional. Just an amazing experience each time.Great Service, helpful advisor
by Ravi B on 06/05/2025updated 06/11/2025This dealership has top notch service, friendly advisors and is generally the easiest dealership in town to work with.Ravi, we're delighted to hear that you found our service top-notch and enjoyed working with the team at BMW of Eugene. Thanks for sharing your experience!
Yay!
by P and G on 05/24/2025Very knowledgeable and helpful people.It was our pleasure to assist you. Thank you from all of us here at BMW of Eugene!
Wives review
by OJ on 05/22/2025We were reminded a couple times recently service due - all friendly and respectful - wife was impressed with service staff !! Bill was reasonable Tyvm service is everythingThank you for sharing your experience with us at BMW of Eugene! We're delighted to hear that our service team made a positive impression and kept everything friendly and respectful. We appreciate your kind words, and we're here whenever you need us!
Service Desk
by Nick Goble on 12/11/2024updated 12/19/2024The service center staff were easy to talk to and provided excellent customer service.Thanks for choosing BMW of Eugene! See you next time, Nick.
Amazing Service
by Krisann Owens on 11/26/2024updated 12/03/2024The staff were very attentive, kind and helpful. Providing a video of what the tech was working on was fantastic as you always wonder what they’re doing. Thank you for the great experience!Krisann, we're delighted to hear that our team at BMW of Eugene provided you with attentive service and a transparent experience. Thank you for sharing your positive feedback!
Great shop, will use again
by Ravi Brounstein on 10/01/2024The service department is the lifeblood of a dealership and this team has it dialed In. Service is always exceptional.Ravi, we're delighted to hear that our service team at BMW of Eugene consistently delivers exceptional experiences. Thanks for your support!
Super service
by Tom on 08/01/2024Great service experience as always! Mike Shrum is an all star and his staff is great as well! They go out of their way to make sure you are taken care of, from loaner dealer BMWs usually new, updates with text throughout the process, fair… prices and they truly care about you! Free snacks and drinks while you wait just 5 stars! Thank you again, TomTom, we're delighted to hear that Mike and the team at BMW of Eugene provided you with such a stellar service experience. Thanks for sharing your positive feedback!
I needed several service visits but each one was better than the last!
by V on 03/18/2024I have a slightly uncommon car and had a tricky repair that needed several service visits with parts overnighted from CA and one shipped on the slow boat from Germany. Mike and his team really made this best experience possible. The… greatest part was driving the new i4 as a loaner. What a joy!We're glad to know that Mike and our team at BMW of Eugene were able to assist with your repair. It's great you enjoyed the i4 as a loaner! Thanks for sharing this positive experience, we appreciate it! Safe travels ahead!
Awful experience. Lied to & ripped off. They even stole my stereo!
by cstone971 on 07/01/2010Brought my car in, they told me the problem could be one of two things, I ended up fixing both(to the tune of $600), Neither worked and they wanted to charge me for more diagnosis before charging another $1200. After arguing I went to pay… and they tried charging me an extra $100! Service manager couldn't figure out why, took him 10 minutes to finally adjust the price, acting like he was doing me a favor. Then I get the car back(had to have it towed home), and the radio is missing, the dash is completely taken apart, there are wires hanging everywhere, and the thing is infested with ants! I couldn't believe it! Such an awful experience after they get you in the door. I can't believe they're still in business.
Mercedes-Benz Sprinter
BMW X1
BMW X5
Mark, we're delighted to hear that you've consistently had amazing experiences with our service center at BMW of Eugene! Thank you for your kind words and support.
by BMW of Eugene on 06/30/2025