Beaverton Kia
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Customer Reviews of Beaverton Kia
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2 service reviews
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Retract my previous review since I cannot delete
by Josh on 08/08/2023I was contacted by Kia to deal with the issues listed in my previous reviews. They understood I was not satisfied and frustrated. I did just pay for the parts but they did the fix without charging me labor.Steering repair
by Josh on 08/04/2023Worst experience at any service center. I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bearing and snap ring replacement. I knew what the… issue was and they had quoted me $800 for the fix. The technician did the initial repair, drove it and gave it back to me. As soon as I received the car and left, I started to hear clicking still as I did turns again. I took it back and they told me that they only did the passenger side. I said you told me it was 800 to fix the clicking noise and it wasn't fixed. It was still there and would be another 500 to fix the driver side. How do you do the repair, hear the sound and still return the car. If I knew the repair was 1300 total, I wouldn't have done it. I now just threw away $800 for noise that still persists. Do not go and save yourself the trouble. Also they tried to charge me $200 for an oil change and $100 for a cabin air filter. They really try to take advantage of you.
The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews
Excellent experience
by LorMor on 05/11/2022Well what started off as a bad car situation was made more than right by the staff of the Beaverton Kia dealership. I am so grateful to be back driving and they helped make it all possible! I got a great trade-in and a new great used Kia… Sportage.Dissatisfied and disappointed costumer
by Gerardo Ibarra on 03/13/2021I received and email saying that I missed my appointment. This is not a missing appointment. You guys called me while I was driving to the dealer to reschedule for the second time because you don’t have enough technicians to work on my… car. I canceled the appointment and I’m not coming back to your service dealer because you are not reliable when a costumer needs help. I will report this to the owner and Rob Walther for not honoring your costumers requests. Business is business, and you just lost another costumer.Horrible Service
by sporteyes on 10/06/2009I purchased my used 2007 Xterra there listed as an SE. We were concerned when we purchased it that there was no SE on the back but we were told us that it was an SE and maybe the parts had just been taken off. After doing research after we… got home with the car, we found that it was not an SE. It was an S with some upgrades so it looked like the SE, but did not have things that were standard on the SE like fog lights, leather steering wheel, sunglass holder, lighted vanity mirrors, and more. We went back in the next day to finish paperwork and complained about this. We were able to negotiate getting them to install fog lights (most important feature of SE that we wanted) and knocking $500 off the price. We were told someone would call us when the fog lights were in for install.No one ever called so we called they had no idea what we were talking about. We were able to sort it out and book an appointment for service. We took the car in for the fog lights and they installed aftermarket, not factory lights, which would be ok except that the way the button to turn on the lights doesn't fit the panel where they are supposed to go so they just stuck the switch on with sticky tape that had fallen off by the time I got home. So basically I have this switch that is just hanging off my car panel. Also, the lights are reversed so the green light means they are off and the red light means they are on (it took people constantly flashing us to realize this). The paperwork for service says "if you don't think you'll give us a 10 on the survey, call ... Your satifaction is our number one priority" I called the number twice and I sent a fax. I have not received a call back. Today I realized that the payoff amount they were supposed to pay for my trade in was different than the contract so they owe me $421. However, I have made 2 phone calls to talk to someone and again no call back.Terrible company that takes advantage of people
by drcroak on 07/25/2013updated 08/03/2025Never take your car here. do not give this horrible company any money. they do not deserve it. We took our 2001 Kia Optima In to figure out why we were getting such bad gas mileage. they said they would do a full inspection and let us… know. the owner of the vehicle is a 63 year old lady and she was the only one home at the time and they called informing her she needed a timing belt she told them she did not want that service at this time and he pushed it on her saying that she needed it so she agreed after saying no twice. Upon arrival to pick up the vehicle I went with my grandma to see what they had did since i have car experience. I then proceeded to yell at them for doing unnecessary service and I did not know at the time she had been coerced into it. So I said fine and left with our car the manager even told me that her employees do not coerce people into anything. I even called and apologized to their manager for yelling since she made it seem like he suggested it and she said yes. come to find out, two days later, she had been coerced. This is shady business practice taking advantage of older women so unless you know what you're doing do not allow your mom, grandma, wife, husband, daughter, son anyone inexperienced with cars get serviced at this place. you will end up with a huge unnecessary bill.
About our dealership
We are truly sorry for the frustration you've been experiencing recently. I have tried reaching you by phone in hopes to resolve this issue and regain your trust in us. Also, we have spoken to the employee that attempted to reschedule your appointment and we are working on further customer service training to avoid events like this in the future. Again, we apologize for the inconvenience and hope to offer you better services and earn you back as a customer in the future. Please give me a call at your earliest convenience at 503-352-7770. Thank you.
by Rob Corder on 03/16/2021