Customer Reviews of BMW of Tulsa
Review type:
Awesome people
Great work, needs better communication
by grcchristine on 05/09/2022I have had my cars in many times over the past 15 years, and the actual service done is always perfect. However, the communication with the service representative is hit and miss, depending on the individual. In this case, the communication… was terrible. The car was supposed to only take an extra day, as the part was ordered and coming from Dallas. I waited until the next day before checking status. Took several more texts and calls before being told the part did not come in. Same issue the next two days (me always trying to contact the service rep). Finally my husband called the manager around noon the following day, the part was there, and had the service completed the following day. I am fully aware of supply chain and personnel issues these days, and am very understanding of such. However, good service is 80% communication - I can handle just about any delay as long as I am kept informed so I can plan accordingly, and made to feel like a valued customer. In this case, I was made to feel quite the opposite. As I said, the actually service performed was excellent, and I shall continue to use the dealership; however, I will pay more attention to which service rep I select, as this experience is the similar to previous ones with Mr. Kayser.Thank you for speaking with us about your concern. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at 918.388.0601. Jay Moore General Manager jwmoore@tulsabmw.com
On cloud nine
by Tfuson on 05/09/2022The entire process was quick and easyThank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great experience
by Scott on 05/09/2022The process was quick and easy. The staff was courteous and took time to demonstrate all the functions of the car. We bought the car e scheduled to drive. Would recommend this dealership to others.Thank you, Scott! We are thrilled that you had a great car buying experience!
As promised
by Terry Mabrey on 05/08/2022Tire was replaced faster than expectedThank you, Terry! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Great Service!
by Ram on 05/07/2022Very professional and friendly service.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
BMW did a great job. I appreciate the hard work. Car looks amazing.
by ANDY FISHER on 05/06/2022They did a great job.Thank you for your kind words! We are thrilled that you had a pleasant experience!
Helpful
by Tdl on 05/06/2022Fast and friendly serviceThank you for being our customer, we appreciate your kind words!
Great customer care
by JerryG on 05/05/2022The BMW service advisors are very interested in making sure you are a happy customerThank you, Jerry! We are thrilled that you had a pleasant service visit!
Best experience I have had
by Amber Higgins on 05/04/2022We worked with Mason at BMW of Tulsa. It was the best experience I have ever had when it comes to buying a car. The thing I liked the most about the experience was there was no pressure. In my past experiences with dealerships it has always… been a rush to get someone to make an impulse purchase that they ultimately end up regretting. It wasn't like that at all. Mason was very helpful and quick to reply to any of my questions. He made the entire experience enjoyable even with my busy work schedule. I am very happy we made the decision to purchase from BMW of Tulsa and I highly recommend using Mason as the sales associate. We ended up getting two cars from there in two days.Congratulations on your new car, Amber! Thanks for the review and kind words for Mason. We hope you love your new vehicle for years to come.
Mike Kayser Outstanding
by Bill on 05/04/2022Mike was very thorough in wiring with us on our vehicles issues. His service technician was able to diagnose the problems and took the time needed to be sure all was fixed except for one item that had to be ordered and will be installed… next week. Five star service👍Thank you for your kind words for Mike, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Oil change
by Jm on 05/02/2022Nice loaner car. Quick change.Thank you. We're glad that you had an excellent experience with your recent service visit.
M440i first BMW
by Michael N on 05/02/2022My fist BMW purchase was one of the best. My Sales Rep was very polite and informative. I would definitely purchase another car from BMW of Tulsa.Thank you Michael for your kind words for our staff! We are thrilled that we provided you with a great car buying experience. Congratulations on your new car!
2023 M8 Gran Coupe
by R Ward on 05/02/2022I worked with Fatih Ozaydin in purchasing my new car. Fatih was amazing from the beginning, helping order it, explaining the options and pricing, keeping me updated on the status and on the cars final delivery. This is the second car I’ve… purchased from the dealership and in both cases the entire process was as smooth and easy. We service my first BMW (2019 X5) exclusively with the dealership and that process works just as well. If you are in the market for a new or used car, especially a BMW, I highly and totally recommend Fatih and Tulsa BMW. Just simply fantastic.Thank you for your kind words for Faith! We are thrilled that s/he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new 2023 M8 Gran Coupe.
Efficient and painless
by Zeke on 05/02/2022Very friendly and knowledgeable staff, the whole process of walking in and getting my car was soo quick that I was surprised. My salesperson and the whole staff including the financial dept was very respectful and Courteous.Thank you, Zeke for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great Experience
by Jordan on 05/01/2022This place was great. After many issues with the BMW dealer near me, BMW Tulsa was an amazing experience. No one was pushy, and they genuinely wanted to help me out. Easy process. Shadee was great to work with and I’d recommend him to… anyone in the market for a new car.Thank you for the recommendation, Jordan! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Aimed. to Please
by Hazel Roundtree on 04/30/2022Mike try very hard to help me in any way he could even by telling me of different options of how to go about getting my vehicle fixed and also brought me some information on the payment plan; that I might qualify for.Thank you Hazel for your kind words for Mike, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Shopping along Distance
by MLW on 04/30/2022Make it easy to get a deal done from anywhere. I saw the X5 on line and we decided it’s the one we wanted since ours had been totaled a few days before The sales and finance men were easy to work with and the salesman drove 200 miles to… bring it to me the very next day. More than happy with the experienceThank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
M7
by Rjm on 04/29/2022Great timely serviceThank you for being our customer, we appreciate your kind words!
Mason was great!
by David on 04/28/2022Zero pressure, showed me exactly what I was looking for. They did not try to upsell me into something out of my range. Great experience.Thank you David! We are thrilled that you had a great car buying experience!
Blinker problem
by Gary on 04/27/2022Service people communicated very well and problem was fixed in a timely manner.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sales representative
by Bobby on 04/26/2022A great place to buy a car good service polite sales representative enjoyed my experienceThank you Bobby! We are thrilled that you had a great car buying experience!
BMW of Tulsa invites you to visit our Luxury Car dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted BMW dealers.
ESPAÑOL
BMW of Tulsa le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. Visítanos hoy para carros lujosos BMW y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches BMW en el área Tulsa.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/24/2024