Customer Reviews of South Pointe Honda
Review type:
Easy and transparent
New Tires
by Becky Davis on 04/14/2024I purchased new tires and an alignment for my Honda. Everything was fine, but when I got home I noticed that there is a lot of goop all over the tires and wheels. I’ve never had my car look this messy after getting new tires.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about your recent tire purchase because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Erick Renteria General Manager erenteria@BobHowardAuto.com
Disappointing Experience
by OdysseyOwner on 04/10/2024Called and scheduled an appointment for B7 maintenance. Was told it would take 1 1/2 to 2 hours. I planned to wait. When I arrived the next day for the appointment I had to wait for a service advisor. Then was told it would take 3 + hours… since they were very busy even though I had an appointment. So I took the shuttle home. When I picked up my van the key number on the ticket was incorrect so I was giver the wrong key fob. I was sent out to locate my van. There were three odysseys all the same color in the area. They were all backed in so I couldn’t see the license plates to determine which was mine. Upon pressing the key fob a CRV blinked its lights. So I had to get the service advisor to find my key. Very poor service compared to the Toyota dealer where we take our other vehicle.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this incident. That should not have happened, and I apologize for the inconvenience you experienced. Your case is a learning opportunity for us to improve our service. Could you please contact me directly? I would like to address your concerns personally and ensure we prevent this from happening in the future. I look forward to speaking with you. Erick Renteria General Manager erenteria@BobHowardAuto.com
Service Visit
by Nonedone on 04/10/2024I was completely pleased with my visit from start to finish.i was informed of the progress during the day and once the job was finished I was promptly contacted. Once there I only had to wait a few minutes to see Scott. He explained… everything to me and answered all of my questions.It's wonderful to hear that your visit to the dealership was completely satisfying from start to finish! We're glad that you were kept informed of the progress throughout the day and that Scott provided you with detailed explanations and answered all your questions promptly. We're here to assist and ensure your continued satisfaction!
Performed requested service no add-ons
by Mwsteele on 04/10/2024One of my biggest pet peeves about taking my car to a dealership is that I have taken a vehicle to a dealership and was then surprised to find that they had performed unrequested or unauthorized service. Every time I’ve had my car serviced… at South Point Honda they always give me an up front estimate of the work I want done and an estimated time when it would be done. That’s the way it should be done.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
We're thrilled to hear that you appreciate our approach to service at South Point Honda! Providing an upfront estimate of the work you want done and the expected completion time is indeed crucial to ensuring a positive customer experience. Transparency and clear communication are key pillars of our service philosophy, and we're glad that you find our process aligns with your expectations. We're here to help and ensure you continue to have a hassle-free experience with us!
Routine service
by MimiZ12 on 04/09/2024Met promptly and pleasantly, wait was as promised. Everything done efficiently.We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Honda service
by None123 on 04/09/2024My service was easy, comfortable, timely and professional.We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Alignment
by Swncpa1 on 04/08/2024Got me in early and car was ready very quickly. Price as quoted. Very good experience.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Battery replacement
by Kim1310 on 04/05/2024took my 2012 Honda Accord in to get the Battery replaced. The Battery was replaced June 10th, 2022 at 115,211 miles . It is 21 months old and the car has 139,000. Evidently when it was replaced then I didn't get a full warranty because… when it was replaced they split the price because it was pro-rated. At that time I paid $120.12. The Service Rep. " Scott" couldn't find record of when the one before that was bought because the Service Rep. then didn't note it. Bottom line if they pro-rated it today I wouldn't have received much of a discount and wouldn't have any warranty at all or I could pay $180.00 and get a warranty. Moreless I paid $120 the last time for a 21 month Battery that I could've purchased at Walmart for $69 and got a 2 yr. free replacement. So it was a no brainer to take my business to Walmart's......Kim1310, Thank you for your feedback about this because this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Erick Renteria General Manager erenteria@BobHowardAuto.com
As expected
by Webzeppelin on 04/03/2024Cover everything I needed and advised of a potential issue with one tireWe are thrilled to hear that we met your expectations! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil Change
by BryanCox1 on 03/30/2024Made an appointment, they got me in nice and quick. Communicated via text as they were completing the multi-point inspection and pointing out issues. Very helpful.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Got the job done…late and with poor communication
by Bake0808 on 03/30/2024Was told I could receive same day service for cable recall if I took my car in first thing in AM. Arrived at assigned time (820 AM) and after not hearing anything all day, we called around 5 to check in. We were told the car wouldn’t be… available until the next day at 12. When I called to verify car was ready the next day, I was told “I didn’t think we’d get it done until Monday!” I had oil changed by same dealer in Jan and was told that completing the review would earn me 2 gas fill ups. I asked for one of these during this service. They said they would do it but did not do it.Bake0808, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please don't hesitate to reach out to me. I would like to learn more about the situation and how I can improve in the future. Erick Renteria General Manager erenteria@BobHowardAuto.com
Quality and efficiency
by TSteeples on 03/15/2024I bought my Accord from Southpointe and have only ever had it serviced there since I've had it for 5 years. I've never had a complaint about this service department. It's top notch.Thank you for sharing your experience with South Pointe Honda's service department! We're delighted to hear that you've been satisfied with our service for the past 5 years and that you consider it top-notch. We're here to provide excellent service and ensure your continued satisfaction with your Accord!
Service Department
by Ssowers on 03/16/2024Chris was one of the nicest and helpful service guy...I will continue to use their service departmentThank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Longest oil change
by ??????? on 03/14/2024They do it well and I had a coupon. I was told a little over an hour for the oil and filter change and it took almost 3.Thank you for your feedback about the long wait time to have an oil change done on your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Erick Renteria, General Manager erenteria@BobHowardAuto.com
Service Department
by David Skalla on 03/14/2024Always take such great care of my vehicles. They aren’t pushy like some service departments. Would definitely highly recommend.That's fantastic to hear! We're glad that you've had such positive experiences and that we take great care of your vehicles without being pushy. Thank you for your recommendation. We're here to help and ensure your continued satisfaction with our services.
Christopher Moran
by Cjmoran on 03/04/2024Great Service Representative Matthew. Thought I had a nail in my driver side, front tire. Took in and got it back quickly And they performed the 90 day check on my car. All issues resolved. 👍👍We're glad to hear that you had a positive experience with your service representative Matthew. It's great that they addressed your concern about the potential nail in your tire promptly and performed the 90-day check on your car, resolving all issues. Thank you for choosing us for your service needs, and we look forward to assisting you with any future maintenance or concerns!
Evaluation
by Dubilgee on 03/04/2024Seamless, satisfying complete.We are thrilled to hear that you had a seamless experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great experience and excellent sales associate.
by Eli Robert on 03/01/2024I had a wonderful experience with purchasing the Honda CRV from South Point Honda. The sales associate Ed Smull was great. He is very knowledgeable about the car he sells. He explained everything about the car and took a good care of us.… The purchase was seamless and the experience was great.We're thrilled to hear about your wonderful experience purchasing the Honda CRV from South Point Honda, and we appreciate your positive feedback about the sales associate, Ed Smull. It's great to know that he provided excellent knowledge about the car and ensured a seamless purchase experience for you. We value your business and look forward to serving you again in the future!
Very unprofessional and very disappointing
by BLBLBLBL on 02/24/2024I made an appointment to have my oil changed online. When I showed up to the dealership, I was ignored by everyone for almost 10 minutes. No other customers were inside at the time. So I went back to my car and waited there. Eventually… someone came out to get my car. I was told it could take 1-2 hours since they had multiple cars ahead of me. I went inside and waited. Almost 2 1/2 hours later I received a text saying they completed the inspection and I need additional work done on my car. I agreed to the services and waited longer. After waiting for a total of 3 1/2 hours I texted asking for an update on my cars status. I was told they were doing the paperwork. Another 20 minutes later I was finally able to pay for the services and go to my car. My car was a mess, they left papers in my car, and they did not put an updated sticker with the new oil change mileage on my windshield. My car seems to run well and I have not had any issues with the engine since it was fixed two hours ago. The lack of care for their customers, lack of communication, and disrespect of others time is disappointing. I would recommend not having appointment spots available if you can not take care of the customer during that time. Also, please great your customers and acknowledge their existence. I understand we are all busy and it can be overwhelming. But this experience has caused me to never return to your dealership.Thank you for your feedback about the long wait time to have your vehicle serviced with us and the overall negative experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Erick Renteria, General Manager erenteria@BobHowardAuto.com
Oil Change
by Candace on 02/24/2024Friendly and helpfulWe are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change / tire rotation
by Geeoooo on 02/20/2024The oil change and tire rotation were done timely until the TPMS went off within the first two miles just before I arrived at Costco to fill up. The tires looked ok so I drove back to the dealership- supposedly fixed it and I was on my way… again. Was 13 miles away and it came on again- not happy.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this inconvenience after your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Erick Renteria, General Manager erenteria@BobHowardAuto.com
South Pointe Honda invites you to visit our car & truck dealership in Tulsa, OK. Our team members are standing by to provide you with some of the best deals near you on Honda cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Tulsa area's most trusted Honda dealers.
ESPAÑOL
South Pointe Honda le invita a visitar nuestro concesionario de autos nuevos y usados en Tulsa, OK. Visítanos hoy para carros Honda y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Honda en el área Tulsa.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words! We're thrilled to hear that Eli, Steve, and Joel in finance made your experience swift and smooth. Clear communication and transparency are important to us, and we're glad that everything was laid out from the start without any shady tricks. We appreciate your trust and look forward to serving you again!
by Sara Thurston on 05/17/2024