South Pointe Honda
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Dealership Service Review
service Rating
Four hour oil change
Written byon 05/10/2024
Went in for oil change and tire rotation. Four hours later, it was finished without the rotation cause they said I need new tires. There were not many customers, and I was not warned it would take forever. Probably won't go back. Sad cause I've gone here for 15 yrs. It's progressively declined and today was it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 05/22/2024
Dealer Response
Thank you for your feedback about the long wait time and lack of communication regarding the tires of your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Erick Renteria, General Manager
erenteria@BobHowardAuto.com
ReportLaura Driscoll on 05/13/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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