Customer Reviews of Don Thornton Cadillac
Review type:
I bought a car and was scammed
by Leisha T on 12/07/2024Carl was my salesman and he was good but Cathy in finance was completely fraudulent. She added a very expensive item/service to my purchase after I had already agreed on price, signed on said price, and told her I did not want any extras at… all. No warranty etc. All I could see was the signature pad and she assured me there were no extras, just the price of the car. But wait! She forgot to credit my down payment! She said she fixed it but my documents are conflicting. However, she padded her commissions with an insurance product I was not aware of and would have declined. Sneaky! I have documentation of asking her to remove it and her stating she had received my request, only for the dealer to say they never received it. If I had it to do over again, I would avoid this dealership. If they can’t do simple math and forget to credit a customer’s down payment, how can one have faith in the product they sell? Cord, the sales manager, seems completely clueless to me. Horrible, stressful experience and would not recommend.
Don Thornton Cadillac is the number one dealer in Northeast Oklahoma, with the highest customer service in the region. We are a family-owned dealership group that has been in the Tulsa market for over 43 years, thanks to our loyal fans who appreciate our level of service. Our staff will make sure that your car-buying experience is pleasant and hassle-free. At our showroom, we proudly serve Oklahoma City, OK and Muskogee Cadillac customers with a large inventory of new and certified pre-owned vehicles to choose from. The easy financing options that we are offering will help you purchase your dream vehicle effortlessly. Also serving Oklahoma City Cadillac shoppers, we also have a certified highline collision center in Tulsa, and we are fully certified in vehicle repair. You can also take a look at our service, parts, accessories, and tire department to keep your vehicle running in good condition.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service