Customer Reviews of Bob Howard Nissan
Review type:
Pleasant experience
Good job!
by Chris Piersol on 10/22/2021Very attentive, did what they promised and even added some information for me.Thank you Chris! We thank you for your business and look forward to your next visit!
Way to go!
by Marie Sullenger on 10/22/2021My guy let me know what was going on and that my tires were good! He also gave my Pathfinder a nice car wash which it certainly needed and appreciated!Thank you for being our customer Marie, we appreciate your kind words!
Appreciate the quick turnaround
by Lindsay on 10/21/2021I brought my vehicle in for an oil change on a busy day and was told it would likely be 2 hours until it was done. They were done in less than an hour and I was able to get back to work quicker than expected. Friendly as well. Thank you!We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by Joe on 10/20/2021Angela was very professional. She kept me aware of what was going on with my vehicle. A longer than expected wait but worth it.Thank you Joe for your kind words for Angela, we appreciate it! We thank you for your business and look forward to your next visit!
Altered Alignment
by Katie S on 10/20/2021Gary was incredibly helpful and was able to get me in on my schedule and get my alignment check and service done quickly. He was very polite and not pushy at all about tires. I really appreciated his service and help!Thank you Katie for your kind words for Gary! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great Service
by Satisfied as usual on 10/15/2021Got checked in quickly, comfortable in the waiting room, servicing done in 90 min at reasonable price. Who could ask for anything more?We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and look forward to your next visit!
Nissan Repair
by Bob H on 10/15/2021Received excellent service from Gary when I brought in my 2018 Rogue for AC fan repair. I bought a Nissan extended warranty last spring and only had to pay the $100 deductible for the replacement of the AC fan. Although part had to be… ordered and car left overnight- I was very satisfied with how I was kept informed.Thank you, Bob for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Everything was great
by Gary on 10/12/2021Everyone was super nice. The waiting room was nice and clean. Free drinks. Chairs were comfy. The wait was a little long and I had an appointment. But I read my book.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Polite, friendly staff
by Dont understand what this is on 10/12/2021No dislikesThank you for your visit!
Service review
by Oil on 10/11/2021Service was good turnover time was good they got me in without appt which I likedWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Very courteous and friendly
by Jeff on 10/10/2021I will say it took longer than normal but it was nice to have courteous friendly service. It hasn’t always been that way here So hopefully this is something that sticksWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Overbooked
by Jerry Scribner on 10/10/2021This visit was overbooked and wait time for oil change was longer than normal. I will not hesitate to use them again in the future. I highly recommend this dealership and its service departmentWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Appointment System is worthless
by Done with this on 10/08/2021I arrived at my CONFIRMED appointment time of 8:15 along with three other people who also had 8:15 appointments. We were informed that this “appointment” was only for checking in and our oil changes would take 3 hours. She told me that… the best way to get prompt seevixs was to show up at 7 when they opened …. So REALLY it’s first come first serve so why present the illusion of being a company that is sophisticated enough to use a scheduling system? This is the third or fourth time, I have been amazed s as t the lack of efficiency with this service department, but I am done.I apologize that you experienced error in communication regarding our service appointments. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at bdeterman@BobHowardAuto.com Barrett Determan General Manager bdeterman@BobHowardAuto.com
Fred Keller is The Man
by Girls Drive Trucks Too on 10/07/2021Most times when I think of a car dealership I get nervous. Not this time. I felt like I was dealing with an old friend. Fred made this the easiest purchase I’ve ever made. Will Vaughn was amazing too. Very personable and professional.… Learned a lot about them both. This was more than a sale it was the continuation of a relationship. Drove all the way from KC for my Titan. Well worth the drive!!!Thank you for your kind words for Fred and Will! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new Titan.
Long wait, rude staff, and now I’m leaking oil!
by Jess P on 10/06/2021I used Bob Howard Nissan for the first time as I just moved to Oklahoma. I scheduled an appointment and arrived around 9:30. At 11:15 I had to text the service advisor about my car because I couldn’t understand why an oil change had taken… an hour and forty five minutes. They came out with a list of caution recommendations for me to fix (transmission/brake/etc) despite it having been done within the last 5,000 miles. They also said they worked/refilled wiper fluid but that was untrue because I had just filled it completely the week prior. They also said my tires were worn and in okay condition due to living on a gravel road…. I just moved into my apartment this week, which is a gravel lot. That’s the first time this car has seen gravel. I strongly dislike being treated like a stupid woman because somehow having female anatomy means I cannot possibly know anything about my car or how to fix it myself. It is 2021 people, women don’t need you to mansplain about mechanical stuff to scare them into buying things they don’t need. It’s a disgusting tactic! Also, when I went to check out, the cashier was having a conversation with her coworker about her schooling, working towards a medical degree and didn’t say a word to me while she processed my transaction. I asked at the end if I would receive a survey link because I wanted to let someone know how disappointed I was in this first experience with them so they had their service manager call me, who argued with me about my car, and continued to mansplain. After a few minutes of him explaining why he was right and I was incorrect, I got off the phone. No sense in arguing when your point can’t be seen. Lesson of the day: be nice, and attentive to customers, and don’t treat women like idiots. If you don’t know the definition if mansplaining: the explanation of something by a man, typically to a woman, in a manner regarded as condescending or patronizing. Oh, and ever since my visit, my car is dripping fluid in my driveway that it hasn’t before, probably oil. Awesome! 10/10 do not recommend for people with female anatomy, or probably anyone.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Barrett Determan General Manager bdeterman@BobHowardAuto.com
Good to go!
by Blake Chambers on 10/05/2021Great service team and my advisor Angels, helped me on both my vehiclesThank you Blake for your kind words for Angels! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
King james
by James king on 10/04/2021Everyone is very professional and pleasant and ready to help you in anyway They have the best coffee machine I’ve ever seen and a waiting room is Very comfortableThank you James for your kind words! We thank you for your business and look forward to your next visit!
If I could rate zero stars, I would.
by Sarah Casey on 10/04/2021Dislikes: my car was dropped off in the morning. It was nearly 5pm before the work was even confirmed. I received a 2nd text at 5:15. I confirmed the work immediately. It said I'd be notified when it was ready. At 11am the next day, I… called and went through 2 people before they even found the order and then confirmed that it was ready. I went to pick it up. The total was much lower than what it was on the approved work. I learned then that the main reason for the car being in the shop was not done, despite my approval of it. I then spoke with someone at the desk who stated the technician was there that did the work but didn't think it couldn't be done that day and that the sales manager would be involved. No one has contacted me to resolve it. The ac that was serviced barely cools, the blinker isn't fixed and based on that, I'm scared they didn't even replace the oil.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Barrett Determan General Manager bdeterman@BobHowardAuto.com
Love My New Ride
by Beverly D on 10/02/2021Kelly, in the sales department worked miracles to get my monthly payments affordable. Everything went smoothly except on the way home, I had to pull off of I-35 to get gas to make it home! Overall, an awesome experience!Thank you Beverly for your kind words for Kelly! We are thrilled that she provided you with a great car buying experience. Congratulations on your new car!
Oil change
by Cas on 10/01/2021Speedy service!!!Thank you for the positive review, Cas. We appreciate it!
Working their Magic
by Brenda on 09/30/2021I appreciate Brad and Collin working there magic to get me into a brand new 2021 car. Thanks guysThank you, Brenda, for your kind words for Brad and Collin! We thank you for your business and look forward to your next visit!
Bob Howard Nissan invites you to visit our Car & Truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Nissan Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Nissan dealers.
ESPAĂ‘OL
Bob Howard Nissan le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. VisĂtanos hoy para carros Nissan y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Nissan en el área Oklahoma City.
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- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Virgil, we are so pleased you enjoyed your visit to Bob Howard Nissan, Inc.! Thank you, and have a fantastic day!
by Lorren Kromer on 06/03/2024