Customer Reviews of Bob Howard Chevrolet
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Great experience at Bob Howard
by LoLo1144 on 07/14/2025
No haggling! They wanted to make a deal. Gave good value for trade.
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The following reviews are more than two years old. They are not included in the overall rating.
53 reviews
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Good service department experience
by 17Frogman on 05/31/2018Good communication on repair issue. Kept me updated on progress and completion.Worst service department in OKLAHOMA
by J_spitler5 on 05/19/2018I took my wifes 2015 chevy suburban in because the AC wasnt working. It ended up being a little over $500 to fix a hose they said needed replaced. It being February in Oklahoma my wife didnt turn on the AC for the first time until about… 10-12 days later, it still didnt work. It was never fixed, we never turned it on for something else to have a chance to break. We take it back in and it turns out it was something under warrant. I request my $500 be refunded because that didnt fix the problem. They give me some bs story about keeping the hose and how that fix often causes the thing under warranty to go out. I have two problems with this explanation. 1. The ac was never fixed. 2. If it often causes the thing under warranty to go out, why not replace it too? Then theyll block you on social media accounts because you want to get the word out and prevent other people from getting screwed too.Great experience!!
by Brendam on 05/17/2018We had a great experience with Bob Howard Chevrolet, everyone was very helpful and patient with wiping us find our vehicle. We would highly recommend to anyone!!Thank you Brendam for the kind words! We thank you for your business and look forward to your next visit!
Highly Not Recommended Very Dishonest
by Aerotoyo on 03/14/2018Dealerships Finance Managers are not to be trusted. Too many "He said, She said games". Bottom line is that according to GM Financial the loan can be rewritten to include the taxes and fees "at the dealerships cost" and no extended warranty… copies were provided by Phil or Neil and GM Financial is sending us copies of those. Neil told us both in his office that GM Financial would not fiance the loan if the taxes and fees were included and he couldn't keep it under $800 a month back on 2/12/2018. We asked Neil for a quote and he stated it could be $1,400 to $1,600. Based on his quote we agreed to the terms of the loan because we don't agree to blind contracts, we are not that stupid or ignorant. We found out after the fact from the Tag Agency that taxes and fees would be $1,800. When Neil was confronted yesterday he tried denying saying that to my husband and transferred him to the salesman who initially helped us, Leonard. And pretty much buckpassed him around. Oklahoma is a "One Party State" that means legally only one person has to agree to being recorded, me. With this stated that's why my tablet and phone were present at that dealership and especially with Neil and Phil. All positive reviews have been taken back. And a complaint has been turned in with Chevrolet Customer Service and a case number has been issued. Theres no excuse or apology acceptable for dishonesty and what would seem to appear as auto fraud.Thank you for your feedback about your experience with finance because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Ray Monks General Manager rmonks@BobHowardAuto.com
Dishonest finance specialist
by Customer2017 on 12/30/2017Stay away from this this dishonest dealership! I purchased a used vehicle on Tuesday and was told in order to make the financing happen I would have to purchase an aftermarket warranty. After getting home I found that the aftermarket… warranty paperwork was not included in my new paperwork packet. I called for days in a row to speak to someone in finance and was told there was no one that could take my call. I was told that if I leave a message someone would return my call. This never happened. After finally speaking to my finance specialist, Phil, I was told that the 13 page document was too large to fax and that the document was also too large to email. Right away I knew something was amiss. After filing a complaint with the manager, the manager was able to email me my warranty packet within 30 seconds. After reading the document I realized why Phil did not want to provide me the information. You have 30 days to cancel the policy with a 100 percent refund. I then contacted Tinker credit union and discovered that purchasing the warranty was not mandatory in order to make the financing deal happen. So I was lied too. Stay away from this this dishonest dealership!!!We truly value your business and thank you for bringing this to my attention. Please contact me directly at rmonks@BobHowardAuto.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Ray Monks General Manager
Loving my 2018 ZR2 Diesel!
by My_2018_ZR2 on 10/27/2017Travis Pace is awesome! He knows his trucks. Great guy! Your lucky to have him on your team! Great experience! I can't leave Mark Anthony out. He really went to bat for me to get me in getting me into my dream truck! Awesome group!Thank you for the kind words about Travis! We thank you for your business and look forward to your next visit!
service department
by owalenciak on 08/25/2016On the phone the told me my total would be 174.00 and when I picked up my car it was 196.00, Also I asked to them to keep my old part and they did not do that. When I asked if they could tell me where on the engine the sensor was that they… replaced they told me that all the techs have left for the day and no one could tell me where on the engine they replaced my sensor. Also my car has a new dent on the hood that was not there before I dropped it off to get fixed. Was not pleased with the service I receivedDrove home happy
by Lostcrayon on 03/04/2016Our representative Travis Pace was very knowledgeable and prompt with every Q/A we had. Great selection of trucks. Very easy and smooth process.Would not recommend at all!!!!
by Kaleighbkj on 02/02/2016I would not recommend anyone purchase a vehicle here or get any services on your vehicle. I brought my car to get diagnoses which is usually free and they tried to charge $125 for the service. After calling corporate they waved the fee.… They misdiagnose my vehicle after draining my battery. They stated my car wouldn't take a charge it a jump so I needed a new battery. I ended up taking my car to an auto body shop after buying a new batter when the auto body shop hooked up my old battery and it worked good as new. I was able to return the new battery and when contacting the dealer why they lied about my battery no one could give me a definite answer. They will do anything to over charge you or charge you for something you may not even need. (In my case a battery) They were very rude and not helpful at all. They are extremely unethical and I would not ever recommend them to anyone looking for great customer service at a decent price. They will do anything to charge you for products/services you do not need. They are unethical and only want your money. Jason was the guy's name who was assigned to "help" while Chris Olsen was the manager who failed to return my calls as to why his employer displayed such unethical behavior. I would not recommend this place for buying a car or servicing your car.Awesome experience at Bob Howard Chevy
by swilbanks1 on 04/17/2015I bought a 2015 chevy malibu and my experience was wonderful! My salesperson Brishawn was amazing. She was very friendly and extremely knowledgeable about the chevy brand. Shawn showed me how to work everything on the car and explained all… of the options available in the malibu. She was very friendly, kind and made me comfortable throughout the whole experience. I shopped at 4 dealerships and came back to her in the end. This dealership offered me the lowest price available and also the highest amount for my trade. I feel confident that I was given the best deal and Shawn went above and beyond to make sure I was very happy. She even delivered my car to my work so I wouldn't have to spend my lunch break driving to her. SHE WAS AWESOME.Thank you for your kind review on Shawn! We're glad she earned your trust and loyalty. Enjoy your new Malibu!
No horsing around!
by Dabe on 12/22/2013updated 08/05/2025I was happy to get a quick (and fair) quote for the vehicle I was looking at. It was the best deal I have ever gotten as far as I'm concerned. No horsing around!Bought a NEW Silverado Truck!
by roger128 on 07/24/2013updated 08/05/2025Spotted the truck I'd been looking for on Bob Howard Chevrolet's Web Site. When I called, I spoke to new car salesman, Eli B. He took the stock number down and my phone number. When he called me back, in about 5 minutes, he had located the… truck and told me they had recently reduced the price down from the already low internet price quote. I traded up to a brand new truck from my 2008 truck for a paltry $7,500 difference. I don't think the other dealers in town can match the straight -forward, quick and easy deal I received from Eli and Grant at Bob Howard Chevrolet in Edmond. I recommend buyers give this dealership strong consideration and a chance to work with them on a very competitive deal.Best price for the best truck
by Solo1021 on 10/18/2013updated 08/05/2025Dealership had the right vehicle (tow power) for the absolute best price in the metro. I drove 26 miles instead of using the dealership across the street. Sales lady Katelyn was very helpful throughout and never pushy.Worth the Drive!
by nashoba98 on 11/06/2013updated 08/05/2025I contacted several dealerships online and Grant H. was the only salesman who dealt with me over the phone. All of the others wanted me to come in and since I live three hours away I wanted to have the deal and all of the details settled… before I made the drive. I received the lowest price on the vehicle I was looking for out of five other dealerships. It was really the most hassle free car buying experience I have ever had. Grant has been extremely helpful even after the purchase making sure I am satisfied. I will definitely refer others to Bob Howard and to Grant H. Thanks for making this a pleasant and rewarding experience.Thank you for your kind words. I am pleased to hear that Grant was of great help, and made this car buying experience hassle free. If there is anything else I can do to further your satisfaction, please let me know. Aaron London, General Manager
Great experience
by d1b662 on 05/28/2013updated 08/05/2025I dreaded looking for a car because I don't like to negotiate and play the back and forth game. I don't like feeling someone is trying to get away with something. Grant H. was awesome and made the whole process totally painless. Thank you… so much.Thank you so much for your kind words! We are so glad that your purchase went smoothly and that you had a good experience at our dealership. Thank you so much for your business!
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About our dealership
Bob Howard Chevrolet invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Chevrolet dealers.
ESPAÑOL
Bob Howard Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Chevy y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Chevrolet en el área Oklahoma City.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your review! We're happy to hear you had a positive experience at Bob Howard Chevrolet and appreciated our no-haggling approach. Providing great value for trade-ins is a priority for us. We look forward to assisting you again. -The Bob Howard Chevrolet Team
by Bob Howard Chevrolet on 07/18/2025