Customer Reviews of Bob Howard Chevrolet
Review type:
Great experience at Bob Howard
Outrageously overcharged
by Txmorgan on 08/18/2023In the past this has been a great dealership with reasonable pricing for service. My car has been serviced many times here. However the service and pricing has fallen badly. Brought my car in to have the emergency wires replaced that go… from the gas tank to the motor. They could not find a new harness so they rewired the six wires. The cost for the wires was about $10. They charged me 825.50 for labor and another 39 for misc. this is gouging and I have contacted both the Gm and the service manager and have yet to hear back from them.Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (405) 748-7700 when you have a chance. Thank you, and we look forward to hearing from you.
Wednesday in Edmond
by Longhorn on 08/09/2023Normal oil change plus check on cruise control. Quick and efficient. Found nothing wrong with the cruise control and in a diplomatic way suggested it might be operator error. No charge for that. Drew was outstanding.Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Regards, The Bob Howard Chevrolet Team
Toyota Tacoma
by Kenneth on 08/08/2023Nery was our salesman. He was very knowledgeable, polite and accommodating. I will take my daughter to him in the near future for the purchase purchase of her next SUV.Kenneth, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you and your daughter again in the future. Have a great day! -The Bob Howard Chevrolet Team
Awesome job guys
by Mr Panama on 08/08/2023Great people straight forwardWe do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. -The Bob Howard Chevrolet Team
Great experience
by Velociter on 07/26/2023Quick, efficient, friendly, kept me informed on the progress. Very satisfied!Velociter, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is very satisfied with the overall experience. We look forward to working with you again! -The Bob Howard Chevrolet Team
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Customer service ✅
by Brandon on 07/25/2023Brett did a great job, and wasn’t pushy, overall sale was great.Hello Brandon! It is great to hear about your recent sales experience. I will certainly pass on your feedback to Brett as he will be happy to hear it! We look forward to working with you again in the future! -The Bob Howard Chevrolet Team
New purchase
by Blackbeuty on 07/12/2023Brett is the tip of the spear within his craft. A true professional in all areas.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Brett does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. -The Bob Howard Chevrolet Team
Chevy pickup
by DonneyD on 07/06/2023Exceptional service and great waiting roomTo say thank you is not enough, Donney! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Bob Howard Chevrolet again! -The Bob Howard Chevrolet Team
Free Oil Change and Warranty work
by mcravens on 07/07/2023Took my new truck in for the first oil change and had them look at a few small warranty issues. They were quick to get the service completed and ordered parts same day for the warranty repairs.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. -The Bob Howard Chevrolet Team
BobHoward Chevrolet Service
by DianeH2023 on 07/06/2023Ryan Cooper was awesome. He got me right in, kept me updated throughout visit and took extra good care of me.Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Best, The Bob Howard Chevrolet Team
Service
by Gwendowlyn on 07/05/2023I had my car serviced today and my oil changed. My service advisor Jason was a pleasure to work with. He let me know what was going on with my car and stated it would take a little longer than he first stated since there was another issue… with my car and also what the additional cost would be for the repairs. I appreciated the fact that he didn’t just tell me about the problem and let me sitting not knowing it would be a longer wait.Gwendowlyn, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jason does for Bob Howard Chevrolet and our customers. Hope to see you again soon! -The Bob Howard Chevrolet Team
Great purchase experience!!!
by Tulsa Time on 07/03/2023My son purchased his first new car from Bob Howard Chevrolet and I tagged along to pick up the truck when it arrived at the dealer. The team there was friendly, knowledgeable and efficient. Would recommend to family and friends.Thank you for taking the time to share your feedback regarding your experience at Bob Howard Chevrolet and congratulations on your son's new vehicle! Buying a new truck is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! -The Bob Howard Chevrolet Team
Tire purchase and install
by Pfreeman on 06/12/2023Good price but took way too long to put on just one tire.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oil change
by Chevy 2023 on 06/09/2023Easy, helpful and friendly.We are so happy to read such a great review about Bob Howard Chevrolet!
Awesome
by Leob123 on 06/01/2023Great service as always!! Staff is very courteous and attentive to your requests.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Bob Howard Chevrolet Team
Great dealership!
by JC12345 on 02/22/2023Sales team, Dylan in my case was quick, professional and professional.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. -The Bob Howard Chevrolet Team
Time and time again
by Stacy Mason on 12/22/2022updated 12/27/2022They are very attentive. They go out of their way to answer questions and stay right on top of the deal. The salesperson we had was wonderful and I never had to wait for answers he was right on top of it. They are very professional and make… great deals. It is the third car purchased thereThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Hi Stacy, and thank you! We can't tell you how much we appreciate your customer loyalty! -The Bob Howard Chevrolet Team
Issues with Service Department
by EdmondChevy on 12/01/2022I dropped my car off on a Monday evening to have a diagnostic test done to see what was wrong. I received a call on Wednesday morning (as Tuesday was too busy to look at it) letting me know it needed a new battery, brake pads and a rear… end alignment. I was out of town and coming back Saturday and I looked forward to picking my car up then as it sounded like basic fixes and nothing major. When I was on my way back Saturday morning, I called and was told by an advisor that the parts were in, and they were working on my car and that it should be ready by end of day. I then got a call a few hours later saying that when they went to look at the brake pads, they were covered in grease and they were not the right ones, so they would have to reorder them for Monday morning. I was told the parts would be in by 8-9am and done by noon. I was disappointed that Saturday morning, it made it sound like all was well. Why would I be told they were working on things and that my tires were off the vehicle if they had the wrong brake pads? Monday, I called around 10am and an advisor who was not mine said he would have my advisor call me. This felt like a brush back as any other time I have called the advisor I spoke with was able to give me updates. They said my advisor was on a test drive and would call me shortly. I had to call back an hour later. Got another advisor who got me in contact with my advisor. I was then told; he would go back and talk to the tech working on my vehicle and get back to me shortly with an update. I then had to call back an hour and a half after that. Got another advisor, who put me on a hold after hearing my issue, then my current advisor picked up the line to give me an update. It was very frustrating experience overall. My advisor had tried to tell me about great deals on regular service like oil changes when I dropped my car off, but this is 100% the reason why I would prefer to go elsewhere for basic service as they cannot seem to address the larger issues in a timely fashion or keeping the client updated with any news (bad news included). Any time I was to receive bad news about my service update, I was either told they would call me later or someone else passed the buck to another rep.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tim Branch General Manager tbranch@BobHowardAuto.com
On time every time.
by John Mullins on 11/16/2022They do great work everytime.I have never been disappointed in the quality of their work.Thank you, John! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!
Where you get the good news and the better news!
by Sherry Scott on 10/05/2022When possible you should always go to the dealership. I have been using the Chevy service dept at Bob howard for all our needs and they never disappoint. This last time I went in for a evac canister replacement part the price was fair in… the middle of other quotes but would be well worth the honest job and integrity knowing they will not do you wrong. Turned out the found a recall or service bulletin which was a life saver at the moment which became the better news we are all fixed up and it did not cost me a weeks wages. God bless you ladies and gentlemen at Bob Howard and have a great week.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Awesome staff
by Altus on 09/14/2022Staff was awesome and very helpful. Enjoyed the whole experience. Will definitely return.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Bob Howard Chevrolet invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Chevrolet dealers.
ESPAÑOL
Bob Howard Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros Chevy y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Chevrolet en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your review! We're happy to hear you had a positive experience at Bob Howard Chevrolet and appreciated our no-haggling approach. Providing great value for trade-ins is a priority for us. We look forward to assisting you again. -The Bob Howard Chevrolet Team
by Bob Howard Chevrolet on 07/18/2025