Customer Reviews of Bob Howard Buick GMC
Review type:
2025 GMC Sierra 1500 SLT from Bob Howard
by James D. on 07/16/2025
My wife and I could not have asked for a better experience buying a vehicle. Mark, is one of the most plesent salesmen I've met at a dealership. He made the whole process, from start to finish, smooth. Thank you!
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The following reviews are more than two years old. They are not included in the overall rating.
116 reviews
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Great experience overall
by IHeartmyGMC on 09/20/2016Bought truck from there and also had serviced there. Everyone was very courteous kind and caringgreat customer service!
by dkhampton on 07/21/2016It was a fluke that I even came back for service at BH. The last time I was there was 2 or 3 years ago and I waited for hours for a simple oil change and vowed I wouldn't return. I did on July 15 and was fortunate enough to have David… Hoffman as my customer service rep and he was awesome! As I waited, it seems all BH staff were very eager to please all the customers. I was blown away and will most certainly be back!friendly service could not overcome poor service
by just_a_guy2 on 05/28/2016My experience started when I called to schedule a time hoping this would speed up the process, the young man I talked to was clueless and unable to answer any questions, he only pushed me to use the shuttle and leave it. So I called back… the next day to confirm my appointment for Wednesday and I am told the appointment was never scheduled. I scheduled a new appointment as waiting for my vehicle for Wednesday. Then I came in and was told there was a complimentary wash. After sitting in the wait area I noticed the guy before me was asked if he had time to wait for his car to get washed and he said sure. It looked like he waited an extra 45 minutes to get his car. I was there for an hour and a half (I showed up a little early for my scheduled time) but after 90 minutes I was asked if I could wait around for my car to be washed. After witnessing the problem the other guy had (they also misplaced his keys) I told them no I couldn't wait around for a wash. As it was it was close to 2 hours by the time I finally got out of there. Then I drove to work, then home and the next day I discovered oil on my garage floor. I called and the service lady who answered the phone wanted to schedule me for a service unrelated, I had to explain to her a couple times I just had it in and something they did caused the leak. She informed me I would be responsible to pay for them to look at it. I brought it in and went straight to the guy who had worked with me on Wednesday. He took it straight back to the bay. A little while later he came out and said the service tech said it was just oil spilled on the drip pan. 30 minutes later the service manager tells us that the filter was faulty and when it was placed in it leaked. Then it took them way too long to wash it. It was explained to me that they were canceling the contract with the current detail team but they had to finish out the month but they were very slow. Again it was over 90 minutes for the time to fix their problem. It takes me 20 minutes to drive to this dealership. So all in all I spent 5 hours of my week for a 15 minute oil change. I do not think I will be back.bad experience
by just_a_guy2 on 05/28/2016Really had a poor buying experience, not only did we get talked into buying a vehicle by being promised they could install aftermarket equipment just as good as OEM only to discover it was much worse, and had wires start poking out. We… also were lied to by the finance guy and he overcharged by thousands of dollars for what he stated would only be an increase in payment by $2 per month but it was $2 more from an arbitrary number not the actual payment amount. This took almost two months to get them to correct despite notifying him the next day. Glad I caught it at all.Most Knowlegeable dealership that I visited
by 1stgmc on 02/04/2015I visited Bob Howard, Bob Moore, and Ferguson GMC dealerships when looking at buying my 2015 GMC Yukon XL. The salesman from Bob Howard (D'Angelo Johnson) knew how everything in the car worked. I knew more about how the Yukon worked, after… talking to D'Angelo, than the salesman at Bob Moore. Plus, the guy at Bob Moore was more interested in selling me a used used Yukon vs a new one. The guy at Ferguson just didn't seem like he wanted to sell me a new Yukon. All of his answers were short and he seemed bored to talk to me. Maybe he thought I couldn't afford the suv that I wanted. Since, I had to order my Yukon, I ordered it from Bob Howard. It was 1 of the best car buying experiences I've ever been through.Thank you for your kind review! We were more than happy to assist you with the purchase of your Yukon. We wish you the best with your new car and we look forward to further assisting you in the future.
Pleased but now saddened
by vettediva on 07/13/2013updated 08/04/2025I am just saddened by the fact that we wont be able to use your service dept now since we are under our MAPS extended warranty. We appreciate our service tech Cally, he has been pleasant to work with. Your service dept has been a trusted… place to work on our vehicles that we have come to depend on. I really wish you could accept our MAPS extended warranty, even though it was purchased at Bob Moore. It does make me wonder though, what would have happened if we purchased a vehicle and extended warranty from an out of state dealership, would we be required to go to that state to have our extended warranty work done? Thank you, GailExcellent
by satisfied33 on 05/06/2013updated 08/04/2025Went to look at a new GMC Sierra crew cab. They had the color and got me in the truck i wanted with the payments i wanted. I drove the truck home Friday night, Saturday morning I woke up and found some damage done when it was getting… detailed the night before so I called them and they fixed it for me...great experience.Thank you so much for your kind words! We are so glad that your purchase went smoothly and that you had a good experience at our dealership. Thank you so much for your business!
Slow, unknowledgeable and bad breath!!!
by teamtrout on 10/02/2011updated 08/04/2025Maybe they were just playing...no maybe about it. As I asked questions about the GMC Terrain, the salesman had no answers. "Does this have a cvt transmission?" "Uhh, I;m not sure (as he reads the specs sheet on the window) all it says is… Mexico." Ya, no kiddin. I had to explain what cvt was to him! He told me on the test drive that tag, title and tax was paid by them. when his boss started dealing with me on numbers and I mentioned ttt, he cut his salesman a look and state that he hadn't heard of any such thing. I wound up getting a good deal. It took over 3 hours (no fooling) to secure the deal and 6 hours in all before I got out of there. Here is the kicker. the advertised mpg for teh Terrain is 21-32. Took my first trip from OKC to Springfield. Got 20.7. GMC should get sued. I am way pissed and don't know what to do. Oh and after the deal was done all they could say (about 3x) was, "make sure you write us a great review when you fill out the survey."We are so sorry that you had a negative experience with on service department. We strive to make sure that our customers have a pleasant experience with our dealerships when they come in to have their cars serviced. If there is anything we can do to make this experience better for you please let us know.
excellent service experience
by joefriday1 on 10/10/2013updated 08/04/2025Explanation of work, costs and unknowns were clearly explained. Additionally, consideration was made for financial impact on me and some work was advised could be delayed until later if necessary. I did not receive hard sell or scare… tactics to try and make me pay more at yesterdays visit
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About our dealership
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review, James! We're thrilled to hear that you and your wife had such a great experience at Bob Howard Buick GMC. It's fantastic to know that Mark provided you with a pleasant and smooth purchasing process. We appreciate your feedback and hope to see you again for your next vehicle needs! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 07/17/2025