Customer Reviews of Bob Howard Buick GMC
Review type:
2025 GMC Sierra 1500 SLT from Bob Howard
Used vehicle.
by Jason Milligan on 06/23/2022We bought a used vehicle from Bob Howard Buick GMC. Our salesman was Mr. Williams. Our experience working with Mr. Williams was great! He was a joy to talk to and he listened. We were in and out with our new used vehicle as quickly as… possible but did not feel rushed. The entire team was very friendly and personable.Thank you for putting your trust in Bob Howard Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. -The Bob Howard Buick GMC Team
Not the normal service I receive
by Klee30 on 06/22/2022I’ve been taking my car for service at Bob Howard GMC since I bought it. I always get exceptional friendly service however today not so much. My service representative never updated me once on anything that was going on with my car. I had… to reach out and was told it was ready yet then when I got their the paperwork wasn’t ready to go. Then somehow there was an error that said I paid when I didn’t so I took care of that. I also paid for a full detail on the car and it was an awful job! I still had tons of bug guts on the front of my car! I was shocked. I have used their detailing before but won’t be again after this. There was also still so much dust on my dash I wiped it with a finger. I’m convinced they just vacuumed, put a new car smell in there and sprayed the wheels and called it a day. Overall disappointment today.Thank you for informing me about your situation. Please know that we are looking into your concerns, Stephen will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bobby Lubbers General Manager blubbers@bobhowardauto.com
Waiting on oil from Russia!
by Patiently Impatient on 06/22/2022A lack of communication and excuses made for an unpleasant experience with Bob Howard. I waited 4 hours for an oil change and tire rotation. After 3 hours and an unanswered phone call to my service advisor, I finally went to see where my… car was. I was told 20 more minutes and that became an hour.Thank you for informing me about your situation. Please know that we are looking into your concerns, Stephen Cannon the Service Director will be reaching out to you soon to assist.
No longer wash and vacuum
by Na on 06/22/2022Service was nice friendly but they no longer wash car and vacuum with oil change in spite prices have went up.Thank you for informing me about your situation. Please know that we are looking into your concerns, Stephen Cannon the Service Director will be reaching out to you soon to assist.
Service Dept.
by James keene on 06/21/2022Dropped SUV off on a Monday night for AC issues, told them we were leaving town Friday and needing it done asap. Ended up needing a full system replacement. Carl found out I had warranty left and had an entire AC system replaced in a couple… days!Thank you James for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Long time customer
by Don Wilber on 06/21/2022Even though it took much longer than we expected David Hoffman was very good about keeping me up what was going on. We got everything done and showed mutual respect. What more can you ask for?Don, we thank you for your patience and for being our customer. We look forward to seeing you again.
Service Advisor lies, Mechanic during engine replacment damaged A/C system
by Pat DeDonato on 06/20/2022While traveling out of state through Oklahoma City my vehicle gave me engine knocking noise problems with a pending engine code P0018. Had it towed to a privately owned garage and they determined with there diagnostic I needed a… re-manufactured engine from Bob Howard Parts Distribution Center with a 12 month 12K mile warranty. I decided for a little more money to have Bob Howard Buick GMC Service center do the engine replacement for their 3 year 100K mile warranty. I had the vehicle towed from private garage to Bob Howard Buick GMC, this was a big mistake. The Service Advisor at Bob Howard Buick GMC told me I would need to pay for another diagnostic so they can determine if I really needed a re-manufactured engine so they can save me money with an unnecessary engine replacement. I was told my the Service advisor if I needed a re-manufactured engine replacement it would cost me $8505.00. I was told by the Service Advisor she over estimated the cost so it actually would be a lessor price and make me the customer feel good about the actual lower cost after replacement. I had the vehicle towed to the service center on Monday June 6th. I was told by the Service Advisor that if my vehicle needed a re-manufactured engine the vehicle would be ready by that Thursday or Friday. At no time during this whole fiasco did I ever receive an update from the Service Advisor. I had to always initiate a call for an update on the status of my vehicle. With not receiving a phone call from them I called Wednesday morning for an update and was told by the Service Advisor I needed an re-manufactured engine with no specifics as what was the cause of the engine knocking. I was told my vehicle would be ready late Thursday or Friday. I called the Service Advisor on Friday afternoon for an updated and was told the re-manufactured engine they installed had a problem with it and it would be late Friday or into Monday before I get my vehicle. On Monday I was told by my Service Advisor, a team consisting of Service Manager, Master Mechanic, the Mechanic assigned to my vehicle and a GM engineer were working hard to find the problem. I was told a timing chain tensioner was found floating on the chain and was defective needed replacing. They were also experiencing engine trouble codes. I later learned from the service receipt the Service Advisor was lying to me about the trouble codes, she mentioned they were getting a P0018. The service receipt with mechanics noted did not indicate they were getting the P0018 code I was getting on the old engine. The Service Advisor not being a certified mechanic herself kept on telling me she thought the problem was an ECU (computer problem). Of course she would think that. This would put the blame on another costly part and divert the blame from the defective re-manufactured engine. At that point I realized these Service Advisors are equivalent to used car salesmen trying to sell more service and parts. As it turned out I finally received my vehicle a week later on Wednesday morning June 15. The problem the team determined was that the mechanic had transferred a defective non OEM Cam Actuator parts from my older engine to the new re-manufactured engine. I purchased this Vehicle used, back in December 2021 and only put 2900 miles when it broke down. The service advisor asked me if I installed the non OEM Cam Actuator part of which I responded I did not. I asked the service advisor why did the mechanic transfer non OEM parts to the new re manufactured engine of which she responded “I want to know the same thing” I told her, I had only replaced the P0018 code which is the Cam Position Sensor with an OEM AC Delco part for Bank 2 Sensor A and did an oil and filter change. According to the mechanics notes on my receipt none of the previous codes I was getting on the old engine were listed in the mechanics notes. Here is the troubling part, Ms nice sounding lady Service Advisor makes allot of excuses to defend Bob Howard service departmental. I went to pick up my vehicle and after paying the $8770.00 not the estimated $8505,00 with possible discount., when I opened the hood for a brief inspection and I was surprised to discover the coolant reservoir was empty with maybe a tablespoon of coolant in the reservoir. I went to get the Service Advisor and she mentioned it could be an air pocket when the mechanic refilled the coolant in the vehicle. Why didn't the mechanic make sure the reservoir was filled to the correct level before handing the vehicle back to the costumer. She drove the vehicle back to the shop to top off the coolant to the correct level. That day Wednesday June 15th I drove approximately 595 miles, and when I pulled into the hotel to park I noticed I lost power steering. Next day Thursday morning June 16th before leaving hotel parking lot, while checking the power steering fluid level of which was low below the 'Min” line I also noticed the Air Conditioning High Port Schrader Valve protective cover was missing and I noticed there was Freon slowly fizzling. I texted the Service Advisor with photo and she told me that she would get with the mechanics and that I should purchase a protective cover at an auto parts place. I told her that she should have her parts department ship me that part. She responded OK. After 5 hours of driving and with seven hours left to go in 93 degree temperature and stuck in traffic the air conditioner gave out. My wife and I being elderly with health issues and trying to call the Service Advisor at 1:59 PM with no responds I left her a message with no responds or call back. The next day Friday, June 17th at home I had several text messages with the Service Advisor and she told me the the mechanic told her the A/C was worked on before. I told the Service Advisor I never had any problem with the A/C and Power steering system until the vehicle was at there service station. I told the Service Advisor the only person who had there hands in the vehicle was their mechanic when he had to manipulate and service the A/C and Power steering system to replace the re-manufactured engine. I was told her Service Manager told me to take the vehicle to a “Dealer” for them to determine the issue. After all this I read the receipt in its entirety and it was determined according to the mechanics notes that yes it was their mechanic who was the last person to evacuate the A/C system and refill with 2.48oz of R134 Freon and it was their mechanic who bled and refilled the power stirring fluid. It is also noted my passenger side headlamp was also found not working (was a connector left off?). I will take the vehicle to the dealer as they suggested but I will not pay for the countless errors, many hours and their mechanic workmanship in not making sure all fluids were topped off correctly, all systems operating correctly and not putting parts back where they were originally. As long as Bob Howard has in my opinion used car salesman as their Service Advisors and inept mechanics, I do not recommend Bob Howard Buick GMC service center. As a positive note the master mechanic (Paul) I spoke to was honest and made it clear the issues they were having with the re-manufactured engine. Also the replacement re-manufactured engine worked just fine, for now. I will have the GMC Dealership inspect all aspects of the correct engine istallation for any missplaced and missing parts at Bob Howard GMC expense.Thank you for informing me about your situation. Please know that we are looking into your concerns, Stephen Cannon the Service Director will be reaching out to you soon to assist.
I took my vehicle to my local GMC service center as advised by my Bob Howard Buick GMC service advisor and they will repair the issue with my A/C system and power steering problem. My service advisor is making things right and they mentioned they will pay for the repairs. Thanks to Bob Howard and my service advisor for making things right.
Excellent and honest service at Bob Howard Service Dept.
by SL Hobbs on 06/18/2022Very on top of your appt. They meet you at the time of your arrival and are very efficient and fast! Make you feel confident that they will handle all your concerns!!Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
No complaints
by Alyssa F on 06/18/2022Overall, our experience here was a pleasant one. Mark was helpful, and stayed in contact with us over the course of a week or two while we were trying to find a particular vehicle. When we found one, he continued to be helpful and do… whatever he could to make us happy with the deal.Thank you for the review, Alyssa! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
GMC
by TandT on 06/17/2022They did an excellent job at looking over our vehicle. Peggy was awesome at communication and expectations! Highly recommend them!Thank you for the recommendation and kind words!
Incredible service department.
by Jake Bloom on 06/16/2022Outstanding service department. Very reliable and trustworthyThank you for your outstanding rating about our service department, Jake. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! -The Bob Howard Buick GMC Team
Thank you, Jake! We are thrilled that you had a pleasant service visit!
Recommend Bob Howard Buick GMC
by Monica on 06/16/2022I had a great experience with this dealership we compromised on an amount I was happy with, I didn’t feel pressured to buy as well. Mark worked hard as my car salesman! Overall very satisfied with my experience! Mark and Terry thank y’all… so much for all the help!Thank you for leaving us this great review, Monica! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Bob Howard Buick GMC Team
Thank you Monica for your kind words! We are very happy to hear that we were able to provide you with an enjoyable sales experience!
Great service
by Allen on 06/16/2022Quick serviceThank you for sharing this great feedback with us, Allen Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. We would love to work with you again in the future. -The Bob Howard Buick GMC Team
Thank you for being our customer, we appreciate your kind words!
Service Fine - Scheduling Sucks
by JamesD on 06/16/2022I scheduled an appointment to have an oil change. When I called I was offered 7:00am, as the first available, which I agreed to. Dropped car off a few minutes before 7:00 only to be told that the technicians don’t arrive until 8:00 -… WTH!!! Actual service was fine, Service Advisor, Peggy Jones was friendly and I believe did what she could to help.Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
James, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. -The Bob Howard Buick GMC Team
Service after Sale
by Torraine smith on 06/15/2022Sales people were friendly and overall very professional. However after I left the dealership, i had some questions. I called a d left message but could not get my sales person on the phone. I didn't have a complaint just had some… questions. I first attempted to call service department. They referred me to my sales person. Reached out to him....No response. Pretty dang sorry. I remember purchasing a vehicle from a dealership in Norman years ago. The sales person reached out to me on two different occasions to see if I had any problems. (Phone call) That's all part of taking care of the customer.Thank you for informing me about your situation. Please know that we are looking into your concerns, Mark Samson the Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Friendly folks made the process very easy!
by David E on 06/15/2022Dealership was clean and people were friendly. The overall process was very smooth.Thank you David for your kind words! We look forward to your business with us again!
We had an awesome experience.
by Ashton mcgraw on 06/15/2022Jesse met us out in the lot the first day we came and helped us with all our questions we ended up coming back 2 days later and he helped us with the sale making sure we had all the assistance we needed the whole time the manager was super… kind and the financial manager helped us as wellThank you Ashton for your kind words for Jesse! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Excellent Service!
by JS on 06/15/2022Professional work, honest, thorough, and exceptionally polite and a pleasure to do business with.Thank you for the review! We look forward to your business with us again!
Service Great and Complimentary Cold Water!
by Charlotte Otten on 06/14/2022My Service Rep named Chad is the greatest! Exceptionally nice and very informative.. Highly recommend for above and beyond!Charlotte, we appreciate your kind words about our service team. Thank you for choosing Bob Howard Buick GMC for your vehicle needs. -The Bob Howard Buick GMC Team
Excellent as always!
by L Wood on 06/11/2022Service is great and timelyThank you! We look forward to your business with us again!
Smooth transaction
by Jody on 06/11/2022Talk to Alex Schulte. He was easy to work with!Thank you for your kind review of Alex, we appreciate your business Judy!
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review, James! We're thrilled to hear that you and your wife had such a great experience at Bob Howard Buick GMC. It's fantastic to know that Mark provided you with a pleasant and smooth purchasing process. We appreciate your feedback and hope to see you again for your next vehicle needs! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 07/17/2025