Customer Reviews of Bob Howard Buick GMC
Review type:
2025 GMC Sierra 1500 SLT from Bob Howard
Fantastic
by Michael H on 08/02/2022Very friendly and inviting place to shop for a new vehicle, Wes and the sales staff worked with us to come up with a fair deal that made sense for both sides and was very polite and professional 10/10. Did such a good job that we decided to… buy two new vehicles. will definitely be coming back when it’s time for another one.Congratulations on your new vehicles, Michael! Thanks for the review and kind words for Wes and our team.
Cooped Up Again … vroom .. vroom
by Shannon Summey on 08/01/2022Sales man seemed on edge, not exactly what I would call polite or gentlemanly. I did get the car I wanted. I had previously bought the same type of Mini Cooper from another dealership Bob Howard Subaru dealership who were very welcoming… to the customers and treated them like guests complimentary beverages / sandwiches snacks. My mother felt slighted with the salesman. I bargained with the salesman and ended up with a decent deal. The gentleman Charles who handled the paperwork was very friendly. My experience wasn’t bad just lacking in the overall treatment customer service and treatment of guests.Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Love 'em!
by Sandra on 07/31/2022Always professional and courteous! David Hoffman is my service agent and I couldn’t be happier with the level of service he provides.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. -The Bob Howard Buick GMC Team
Oil change and air filter
by Thomas H on 07/30/2022Went in for oil change and air filter. I was also getting a slight front end road noise I needed checked out. Got the oil changed, but the tech didn’t reset the oil percentage back to 100%. Tech didn’t change the air filter. After filling… the tires he said they didn’t detect any noise. Nope. Still have the noise.Thank you for informing me about your situation. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Stephen Cannon Service Director scannon@BobHowardAuto.com
Transmission issues
by Jeff on 07/29/2022They are always attentive to my needs.They go above and beyond to make me satisfied with the repairs on my vehiclesHi Jeff and thank you for your kind words. We are very happy to hear that our staff was so attentive to your needs during your visit to our dealership and went above and beyond to make you satisfied with the repairs on your vehicle. Thank you again and we look forward to working with you again in the future! -The Bob Howard Buick GMC Team
First Class Treatment
by Dynomike on 07/28/2022Amazing service! I highly recommend them!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Bob Howard Buick GMC Team
Wonderful buying experience…
by Bob on 07/28/2022Don Richarts was great to work with - timely communication and flexible with his schedule. Clean and welcoming showroom with very helpful and courteous staff throughout. Just an overall good experience - I will do business with Bob Howard… again.We're glad to hear you had such an outstanding experience working with Don. We thank you for your business and look forward to your next visit!
Ms Peggy Does it ALL!
by Sean Lee on 07/28/2022Peggy Jones Service Advisor went above and beyond to get me the assistance I needed on my vehicle while out of town for work. I called the Bob Howard dealership and she sprung in to action and helped get my truck back to me in a reasonable… time frame. Commutation was top tier! It’s hard to find someone who cares in customer service these days. Ms. Peggy is the exception to the rule.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience! We thank you for your business and look forward to your next visit!
Sean, thank you for the feedback! We are happy to hear about your positive experience at Bob Howard Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! -The Bob Howard Buick GMC Team
Simple service with a twist
by Bill Caves on 07/28/2022Went in for oil change, rotate and balance tires. But vehicle is 5 yrs, bought it when I retired, only 77,000 miles, I decided at last minute to flush radiator and put in new coolant,wise choice, technician found water hose from water pump… was cracked and slightly leaking. Thank you for being professional!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Hi Bill and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Bob Howard Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! -The Bob Howard Buick GMC Team
Bob Howard GMC New Vehicle Order
by bjeremi on 07/27/2022Poor character dealership taking advantage of people during these rough market conditions. Ordered the vehicle through GMC and was assigned this dealership. Waited till the vehicle was almost delivered before holding it hostage with a… above MSRP market adjustment. They know buyers don't have any options and they can use it to there advantage. Pretty poor character in my opinion.Thank you for this review Mr. Brenner, we appreciate your feedback. As you know, the truck that you purchased was extremely limited production and in fact is no longer in production. Even used ones like yours are selling for thousands over MSRP. The best part about your purchase is that your truck is worth significantly more than you paid for it. If you are not happy with your purchase we will gladly buy it back from you. Even pay you more than you paid us for it. Please contact us if you are interested in discussing this option with us. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
ChiChi
by Sharon on 07/26/2022Chad is always very nice and helpful!Thank you for your kind words for Chad, we appreciate it!
From the Show Me State and You Showed Us Great Service
by Greg and Valda Mahaney on 07/25/2022We were from out of state, broke down with horses in a trailer in one hundred and three weather and the service department got us right in. They were welcoming, helpful and fast.We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! -The Bob Howard Buick GMC Team
Above and beyond
by Brett Cole on 07/25/2022I traded my Jeep Gladiator in on a new Wrangler Rubicon. They made me a great deal. Wes was very helpful during, and after the sale. The whole staff gets a thumbs up! . I’ll be back!Thank you for the amazing five-star rating! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! -The Bob Howard Buick GMC Team
Pleasant Suprise
by Chad on 07/22/2022From the salesman, to the manager, to the finance department, everyone was friendly, responsive, and direct. In a world of shady car sales, the Bob Howard team was class all the wayThank you Chad for your kind words for our team! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Relief
by Jeff on 07/20/2022DependableWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Center console Charging Pad Maintenance!
by FCW on 07/20/2022They did a great job! Everyone was very friendly. I especially loved the lounge area while I waited for my truck.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -The Bob Howard Buick GMC Team
Jc
by Jc on 07/20/2022Service advisor was great. They have a back log and I was kept informed and was given a discount coupon.It is gratifying to hear that you were received a kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. -The Bob Howard Buick GMC Team
10 out of 10 all the way around.
by Cameron on 07/19/202210 out of 10 all the way around. You cannot ask for a better experience than that provided by the team at Bob Howard Buick GMC. Their team is first class, and I highly recommend purchasing your next vehicle through Bob Howard Buick GMC.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -The Bob Howard Buick GMC Team
Very satisfied!
by TOB on 07/16/2022Was able to get a last minute appt. Chad was very thorough and knowledgeable when I checked in. I ended up having to leave my vehicle overnight. He kept his word and kept me informed with the progress of my service. Peggy was awesome, as… always, when I went to pick up my truck.Thank you! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
Won’t go back.
by 2017 Acadia Limited on 07/15/2022Took my 2017 GMC Acadia for oil change and tire rotation. Absolutely ZERO issues when dropping with the vehicle when I dropped off. Started up after service and both the ABS and traction control warning lights were on and the Acadia had… issues. Was told “from what we can tell” we didn’t cause any of the issues related to the warning lights and the vehicles erratic acceleration. They want $700 to repair a wheel sensor. It’s ironic…no problems to date…no warning lights…but as soon as they put hands to the vehicle for oil and rotate there’s problems. Bob Howard GMC offered NO help. It’s my first and last trip here.We apologize that we are unable to help with this to your satisfaction. As we mentioned to you when you were here, the parts affected are not located near the area of work that our technicians performed. This could potentially be a preexisting issue that your selling dealer may be able to repair for you. We would be more than happy to make the needed repairs for you at a discount. Please feel free to contact me to discuss. Bobby Lubbers General Manager blubbers@BobHowardAuto.com
Excellent Service
by Justin L on 07/15/2022Chad Dear is the best advisor. Always does the right thing. My recent visit was painless and very quick turnaround. The service tech that performed the work was great. Lots of attention to detail but also got it done in great time! I… appreciate Chad and all of the technicians.Thank you Justin for your kind words for Chad! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAĂ‘OL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. VisĂtanos hoy para carros GMC Buick y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your wonderful review, James! We're thrilled to hear that you and your wife had such a great experience at Bob Howard Buick GMC. It's fantastic to know that Mark provided you with a pleasant and smooth purchasing process. We appreciate your feedback and hope to see you again for your next vehicle needs! -The Bob Howard Buick GMC Team
by Bob Howard Buick GMC on 07/17/2025