Jim Norton Toyota of Oklahoma City
Customer Reviews of Jim Norton Toyota of Oklahoma City
Review type:
2021 tundra
by Karen on 12/01/2020updated 12/07/2020Everyone was very nice and helpful.Great offer without the haggling!!!!!!
by Scott on 11/06/2020The employees were friendly and there was a no pressure to purchase. I was giving an excellent deal and they worked hard to get my paperwork done and get me on my way. I was given a great deal the FIRST time, no running back and forth… trying to make a deal. Thank you for that!!!!! All around a pleasant time.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Jim Norton Toyota of OKC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Marilyn
by Marilyn on 10/23/2020Dexter was knowledgeable and engaging. Put out extra time and energy to show us everything about our new purchase. Facility was clean and felt the price and negotiations were fair.We appreciate your marvelous feedback, Marilyn. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
New car purchase
by John on 10/07/2020Our salesperson, Shawn Milligan, was very personable and helpful. He was very quick to answer all of my questions, and if he didn't know the answer he found out immediately.Hello John and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Shawn was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Thank you for your great review, John! We're glad to have Shawn on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great experience
by Michael_A on 10/03/2020Great experience....Shawn Milligan was very helpful.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Overall a very easy and no stress experience.
by Rosie on 10/02/2020never felt pressure to commit to a certain car. I wanted to look and test drive several that I researched the night before. I was able to sleep on which one i liked the best and to it get my financing in line though my own bank and then… come back pick the one I really wanted and sign my paperwork. The finance office took longer than I expected since we walked in with a pre-approval but still was not too bad. Would for sure go back if when I'm ready to buy another car.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Jim Norton Toyota of OKC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Good customer service
by Cherie on 09/26/2020Good customer service. Trade in process was smooth. They were professional and courteous. Cared about the customer's financial decisions. Got to pick my color of the vehicle.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great car buying experience
by Raymond on 09/16/2020The fact that Rachid Kaci let me drive several cars before I made my decision. I love test driving cars! Lol He also showed me different features of the cars as well.Hello Raymond and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Rachid was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great team at dealership
by Carl on 09/09/2020The entire team listened to my terms financially, and to what I was wanting in a vehicle. The financial deal was great, I didn’t have buyer’s remorse when I left. The Financial officer was personalabe, and worked with us.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Great truck buying experience
by Michael on 08/20/2020Team went above and beyond to create incredible buying experience!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Shopping at Jim Norton is a pleasant experience
by Bryan on 07/08/2020Easy shopping experienceThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Avalon TRD
by Sara on 06/12/2020The process was quick and easy to work with.Sara, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
4runner purchase
by Jill on 06/12/2020It was over all quick experience. Very nice sales associate. Would definitely recommend working with DexterThank you for your great review, Jill! We're glad to have Dexter on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Automobile Purchase and Finance
by Ralph on 06/06/2020My experience was very positive. The staff members were all very courteous and efficient.We are so glad to read that you had such a positive experience with us! We can't wait to see you again soon. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Phenomenal Experience
by Billy on 05/28/2020updated 06/03/2020Helped my Dad over the phone purchase his new 2020 Rav4! From GM on down the staff were phenomenal. Christain Flores speaking Spanish to my dad made it an even better experience. Thank you all very much and my dad is living his new ride.Thank you for taking the time to write us a great review! I am thrilled to hear that you and your dad had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Another good car buying experience at Jim Norton Toyota
by Tim on 05/31/2020This Salesperson Tommy Iris Is always pleasant to deal with. Always has a smile and is eager to please! Just a good guy.Thank you for taking the time to write this review. We are pleased to hear that Tommmy was able to provide an efficient and overall positive experience. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Jim Norton Review
by Sandra on 04/24/2020Very helpful and friendly. Great experience.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Awesome dealership
by Shane on 04/16/2020No hassel dealShane, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
2018 Ford Edge
by Vicki on 04/03/2020Appointment time was kept, salesman was ready to help me.Vicki, we are elated to hear about your positive experience! Our team works very hard to put the needs of our customers first. We look forward to helping you again in the future! Best, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
All in all, happy with the experience
by Jamie on 04/01/2020John didn't make it feel like a sale and let us move at our own pace. He would check in with us and keep us company while we were waiting for the car to finish up with detailing when were done with Vladimir in financing. Vladimir was… informative and didn't make me feel pressured into choosing extra products. I think we chose the best package for my needs. I have terrible credit and he didn't make me feel judged which I appreciate. I'm grateful that Jim Norton was able to help me get into the exact car I wanted, with having terrible credit, while still being able to have GAP and a service contract.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Best Car Buying Experience
by Richard on 04/01/2020Laid back, no pressure environment... the internet team led by Katlynn, but to include Debbie, helped me to set up a time to look at the tahoe they had on their website! Bruce led me to Rachid, and he made the deal happen! They were fair… with my trade-in, and made everything seamless! Vladimir was the last person I came in contact with in finance, he was funny and kept the mood calm as we got the financing sorted out and made sure I knew what all my options were!! Great team, full of great people...10s all over the place!!It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Jim Norton Toyota of OKC. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
by Jim Norton Toyota of OKC on 12/07/2020