Bob Moore Mazda
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Customer Reviews of Bob Moore Mazda
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12 reviews
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Shop around for a better price, beware the math on their financing
by Cary W on 01/28/2025Unless you enjoy old school sales tactics do yourself a favor and check out Nelson Mazda in Norman. No hassle, upfront pricing. Just bought a new cx5 and saved almost $1,000 for the identical car. If you are thinking about Bob Moores zero… percent/60 month financing read the fine print...they charge $17.97 per 1K financed. So 30k borrowed means 60 payments at $540 or 32,400 total. So you actually are paying $2400 instead of zero $$$. Very deceptive. Nelson's is a true simple interest loan.Great Buying Experience
by Abby on 01/02/2020We had the absolutely best experience with the staff at Bob Moore Mazda. We originally went for service on our 2010 CX-9, and we were immediately blown away with the friendliness and customer-first atmosphere. Matt, the service advisor, was… clear with how much things would cost and answered our questions about an additional service we had thought about getting (an alignment). One thing that stood out to me about Matt was that he was completely upfront: he said that we probably didn't need an alignment, but that the techs would check and let us know. He totally could have just punched it in for them to do and pad their bill (since we were thinking about it), but he didn't. Also, you know how it feels dealerships are always trying to get you to change out filters and other little things (and it always feels shady)? Well, he actually sent us a PICTURE of our cabin air filter so we could see exactly how disgusting it was! The service department was awesome, and I would recommend them to anyone and everyone. They also give a great military discount. As we waited for our car to be serviced we were offered sodas, water, snacks, and there is even a fabulous latte machine! We decided to look at a 2020 CX-9 sitting on the showroom floor, and then, long story short, decided to buy one! Justin and Devon Tremain were absolute sweethearts as they helped us. We never felt pressured in any way, and felt like we were being treated like valued friends would be. It's the little things: I've been on test drives before where the salesman wanted to sit in the passenger seat so that he could show off all the features. That's all well and good, but I like to sit in the front, since that's where I will be most of the time! Well, here, Justin and Devon didn't even make the slightest motion toward the front seat. They took us on a long test drive, letting both my husband and me drive it, as well as out on the highway. I was pretty picky with my specifications, but Justin and Devon never asked me to settle for less than exactly what I wanted, even though it meant a lot more work for them, as they had to get the car from a different dealership. When the car arrived, Justin pointed out a tiny flaw in the windshield and gave us a few options on how they could make it right. I feel like they are very trustworthy, and I cannot emphasis enough how well we were treated. We decided to finance the vehicle, and working with Robert Smith in Finance was a dream. He had everything laid out, and wasn't fazed in the slightest by any of our questions (this is our first new car, so we wanted to make sure everything was right!). Robert was very friendly, and made sure we had all our options laid out, but never pressured us for any additional packages or services. In summary, buy a car from Bob Moore Mazda. Take your car there for service. You will be delighted you did!Great job!
by TimNichols on 06/12/2019Great service, friendly staff and fair prices what more could you ask for.The Chapmans
by Dave on 02/10/2019Mark Zachery was extremely helpful during our visit to Bob Moore Mazda. He was very knowledgeable and friendly.Dave, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
2017 Mazda CX-5
by NLemke46 on 09/07/2017updated 09/22/2017Been a Customer for since 2012 and the Service has been very good . Linda and now Cameron are the Best Sales Persons. And the Finance Team works effectively with your circumstances.Thank you for taking the time to leave a review for us at Bob Moore Mazda. We're happy we could meet your expectations!
review of my sales experience.
by BWarf23 on 09/07/2017updated 09/22/2017We had a wonderful experience with the fine team at Bob Moore Mazda. Everyone from our salesman to the finance office treated us with respect, honesty, and efficiency. We came in late on a Saturday night and rather than rush us through the… process, they took the time to honor our wishes and completed the sale in a timely manner.Thank you for taking the time to leave a review for us at Bob Moore Mazda. We're happy we could meet your expectations!
mazda service department
by dwightgf on 09/01/2017updated 09/08/2017Ease of appointment making, courteous staff, on-time service, and cost effective pricing make Bob Moore a good value when it comes to vehicle servicingExcellent Mazda dealership
by WWdriver31 on 09/07/2017I'm the type of person that does a lot of research and reviews nearly everything before making a purchase. After deciding that Mazda was likely the best choice, I looked around and ended up at Bob Moore Mazda. I'm now on my 3rd car from… Bob Moore Mazda. Terry has earned my business each time, is a great guy, and is a key reason that I continue to go back. Service is also why I have stayed with Bob Moore. Their Service department is the best! They've consistently gone above and beyond to take care of things and continue to impress.We really appreciate your feedback! Thanks again for the review and recommendation, and have an amazing day!
service on my mazda 6
by danslalune47 on 09/05/2017Bob Moore Mazda had quite a few people scheduled for service, but they got the job done for me in a timely manner.. Treated courteous and always lets me know what has been done to my car.We're so glad that we were able to go above and beyond your expectations!
Wonderful service
by eugenemiller on 08/31/2017We were heading into OKC on vacation and had a problem on the way. We called and they were able to fit us in first thing on a Saturday morning. They were super friendly and solved our problem quickly enough that we made it to our family… reunion later that morning. They didn't even charge us for tightening up our lug nuts (which was the problem) and also completed some pending recall work. Great experience!We really appreciate your feedback! We're looking forward to your next visit with us!
Good People
by mrd12345 on 06/14/2016Leased a Mazda 3 at the end of May. I was treated fairly by the staff, and overall it was a easy experience. We had a hand shake agreement on part of the sale, and 2 weeks later they kept their word. Take a Mazda for a test driveGood Experience...Overall
by mjdozie on 07/15/2014I recently purchased a new Mazda3 from this dealer. The salewoman was very friendly & knew what she was talking about. The sales manager & general manager worked with me on the price, however, not without a little stubborness on my part but… that was expected. Financing was a different department & was going well until I refused the extended warranty from the finance manager. I had to say no probably a dozen times & when he finally took no for an answer his attitude went from friendly to rude. If I hadn't already gotten to the end with a good rate & price I would have left without buying. I would still recommend the dealer to prospective buyers but would warn them not to accept that kind of behavior & to be prepared for it.
About our dealership
Hello, we are so happy to read such a great review about Bob Moore Mazda! Thank you so much for choosing us!
by Bob Moore Mazda on 06/18/2019