Customer Reviews of Bob Howard Honda
Review type:
Bob Howard Honda
Terrible people selling junk knowingly
by John on 03/12/2022They knowingly sold me an my wife a junk car with a smile on their face just to get their commission check. If you want to get robbed just go there, otherwise I wouldn’t give them any business.Thank you for your feedback about this sales issue you encountered with your recent purchase because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brett Goodner General Manager bgoodner@BobHowardAuto.com
Not happy
by Heather on 03/12/2022Customer Service and communication with customers need major improvements.Thank you for your feedback about the customer service and lack of communication you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brett Goodner General Manager bgoodner@BobHowardAuto.com
Great Service
by Marie Terry on 03/11/2022Zac Hardesty was knowledgeable and explained everything I asked to my understanding. Very pleasant as well as others I spoke too!Thank you for your kind words for Zac, we appreciate it! We thank you for your business and look forward to your next visit!
Boston Service
by John Fahrnkopf on 03/11/2022Boston helped me immediately and had me out in 45 minutesThank you for your kind words for Boston, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
“CJ is The Best Service Advisor”
by Jef on 03/11/2022The only reason I still have my 2009 Ridgeline serviced at Bob Howard Honda is because of the great attention to detail by CJ, the Service Advisor. He doesn’t try to sell me service he knows I don’t need, like others in the past.Thank you Jef for your kind words for CJ! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Oil change
by Nelda on 03/11/2022I was pleased that I could schedule an oil change for the same afternoon. Service was prompt and I was pleased with the service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Thank you!
by Stephanie Glazener on 03/10/2022Loved the easy car purchasing process! Outstanding service!Thank you, Stephanie! We are thrilled that you had a great car buying experience!
Unexpected failure
by D W on 03/10/2022Batter cable failed an it is a major challenge to replace the lengthy winding cable. Zac had to order the cable but kept me informed. He and the company handled the process very well and completed the repair as promptly as possibleThank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
HPilot 2014
by Butch G on 03/10/2022Don was very helpful with my car repair. Very patient and tried to answer all my questions.Thank you for your positive review for Don! We appreciate your business.
John Perner, staff, very knowledgeable and courteous!
by Shaun W on 03/09/2022Sales associate John Perner assisted in our purchase for a new Honda CRV Hybrid from the initial phone call to the dealership all the way through to driving off the lot! End to end service, courteous, knowledgeable in every aspect of the… vehicle we were purchasing having owned Hondas himself. New vehicle buying experience was very positive for me and my wife. Would purchase at the dealership again when need arises. Finance specialist/manager Robert Macon also was super courteous and knowledgeable in getting us the right warranty extension package needed to help keep our purchase protected.Thank you Shaun for your kind words for John and Robert! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new Honda CRV!
CJ great Service Asvisor
by Rizwan on 03/09/2022CJ has always been very helpful at last minute , needed tires , coolent flush and oil change today and he made if happen .Thank you for your kind words for CJ, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
polite and helpful
by shane on 03/08/2022accomodating friendlyThank you for your kind words for our staff, we appreciate it!
Prompt and efficient.
by Debbie on 03/07/2022The dealership service department was courteous, professional and efficient.Thank you Debbie! We are glad our staff provided you with an enjoyable service experience. We look forward to your business with us again!
Amazing Service!
by Jamie A on 03/07/2022Fast and awesome service every time!We are very happy to hear that we were able to provide you with a quick and enjoyable experience! We thank you for your continued business and look forward to your next visit!
Very good and fast service
by Emsa on 03/07/2022Fair priceThank you for the recommendation and kind words!
Superiority and condescension aren’t great customer service skills
by Kaylee on 03/05/2022These two stars are for the service mechanic who went above and beyond replacing all lugnuts on my vehicle despite honoring the quote for two and the payment receptionist who was calm and kind. Due to today’s events, I had to visit both… Bob Howard and Discount Tire. The difference in customer interaction was stark. Where the workers at DT were respectful and sympathetic, CJ at Bob Howard was arrogant and dismissive. I do not see a scenario where I would return my patronage to the Bob Moore auto group after today’s abhorrent service. Unsolicited advice: Either get CJ help for his little misogyny and body dysmorphia problem before he costs y’all more customers.Thank you for your feedback about your experience with one of our service members because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Brett Goodner General Manager bgoodner@BobHowardAuto.com
Update 3/8: A refund was issued to me and Service Manager Larry Palin assured me CJ would be getting a “heart to heart.”
Frustrated
by TA on 03/05/2022I was charged $160 for a diagnosis. Their idea to correct the problem was to take out brand new trailer wiring and hitch and replace it with their own for the measley sum of $1300. I have no idea if that was on top of the diagnosis cost.… When I bought the 3 year old vehicle, it had a the stuff needed to tow a trailer behind the it. Apparently there was a minor fender bender and messed the wiring up. No one seems to know how to put it back together without charging an arm and leg. The survey questions do not let us choose appropriate answers. It's not always a yes or no.Thanks for your feedback regarding the repair needed on your vehicle. Could you please contact me so I could learn more? I look forward to hearing from you. Brett Goodner General Manager bgoodner@BobHowardAuto.com
Service information
by J on 03/05/2022Was she to make an appointment for several car services the same day. Offered discount specials and kept me informed of what was going on.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Don was fabulous
by Lucy on 03/04/2022Quick and efficient customer service and overall vehicle careThank you for being our customer, we appreciate your kind words!
Best in Ok
by Sherri Crane on 03/04/2022I have purchased 3 cars now from Bob Howard. One of the reasons I keep going back is because of the wonderful people and the awesome service dept. I live in Stillwater and have a Honda dealership 5 miles from my home, they are hard to… deal with and the service doesn’t even compare to Bob Howard Honda. I will be purchasing my next vehicle from them as well!Thank you for the review, Sherri! We are very happy to hear that our team treats you well and is able to help you with your shopping experiences. We thank you for your continued business and look forward to your business with us again! Congratulations on your new car.
professional and friendly
by Mario on 03/04/2022Kindness and patience when doing businessThank you for your positive review, Mario! We appreciate your business.
Bob Howard Honda invites you to visit our car & truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on Honda cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Honda dealers.
ESPAĂ‘OL
Bob Howard Honda le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. VisĂtanos hoy para carros Honda y trocas, camionetas y SUVs, asĂ como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porquĂ© somos uno de los mejores distribuidores de coches Honda en el área Oklahoma City.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are thrilled to hear that you had an accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 04/19/2024