Mark Allen Chevrolet
Today closed
Customer Reviews of Mark Allen Chevrolet
Review type:
Write a review: Sales
16 sales reviews
Sort by:
AMAZING SERVICE!!!!!
by Clatoshia on 05/05/2025Amazing customer service from all departments but especially from our sales rep: Brad Cassity!!! He was transparent from the start. He let me know he didn't know everything about Chevrolets because he came from a different dealership, but… he said if I had questions or concerns about something he didn't know, he would find out immediately. He ALWAYS did. Even after the sale, he called to check up on me and the vehicle and answered more questions I had!!! I can understand why this is a family dealership. We are military family coming from JAPAN and I know we are purchasing more vehicles from the Mark Allen dealerships and sending referrals Brad's way. And yes, Brad can and has sold vehicles from other Mark Allen dealerships (he will meet you there): Chevrolet, Buick and GMC.Stressful purchase but happy ending.
by Jim Brill on 04/09/2025I am a police officer and bring my truck to Mark Allen because they promote backing the blue and have always treated my well. I scheduled a maintenance on my 2016 Silverado on Friday April 4th. The maintenance guys have always been top… notch and respectful. I cant remember the guys name but he was top notch! I received a phone call from Aaron Nolen inquiring about if I wanted to look at a newer model vehicle. I have been thinking about that, so I set up a time that afternoon to look at several Silverado's that was in my price range. Aaron was on time and prepared when I arrived. He had several trucks that were in my price range, and went above and beyond to get me the truck I wanted. However, I wasn't in love with anything I test drove. I went home with my 2016, thinking I'd look for another truck later on in the year. Surprisingly I received a text from Aaron with two more Silverado's he was able to locate. Now these trucks were slightly above my price range and he warned me about that before having me come in to look at them. I've got to tell you, Aaron was spot on with what I was looking for. He showed my a 2023 Silverado that I loved! The looks and the drive and all of the things I want in a truck. As soon as I got back from the test drive, I told him SOLD. Aaron knew what I was needing in a truck, even if I wasn't being honest to myself about the prices I was looking at. And at the end of the whole transaction, my final payment wasn't even that much more then I thought it would be. Which brings me to my interaction with the finance guy, Oscar Reyes. Oscar was a little dry at first, but the more we sat and talked the more he showed his honest and kind personality. I actually had a great experience with Oscar, which is surprising to say because usually that is the most stressful of the whole car buying experience. But he was very straight forward and didn't play games with me. He talked to me like a man and explained everything very thorough. We came out with a deal and I drove home with a 2023 Silverado! But my story doesn't end there! As I sat and thought about my trade in {2016 Silverado}, I began to second guess my decision. So I text Aaron and voiced my concerns. He responded on his day off and said he would get with Oscar on Monday and we would come up with a new deal that would make me happy. Having Aaron on my side, made me feel confident about going back to the dealership and working out a new deal. Monday I spoke with Aaron on the phone and told me I'd be able to come in after I got off work. As I was at work I got another phone call from Dustin Davis, who is the General Sales Manager. He was inquiring about the deal that was made on Friday and what the issue was. I essentially told him that I was not happy with the amount I received from my trade and I would like to negotiate a new deal. The reason I wasn't happy was I went on KBB.com and got a cash offer for my trade in that was $4,000 higher then I was offered from Mark Allen. I realize that Mark Allen didn't have to agree to renegotiate, nor did they have to give me more for my trade in. All I wanted to do was sit down with someone and talk it out. However, as I continued to speak with Dustin on the phone he continually talked over me and interrupted me as I was speaking. I eventually had enough of his rude behavior and said to him "I don't know if you aren't listening to me or if I'm misspeaking" and which he apologized and said that "sometimes I come off as rude and I want to make sure you get the best deal for you". I acknowledged that is precisely what I was wanting to do. He did not believe that I got a instant cash offer from KBB and asked me to email it to him, which I did. Later in the same work day, I received another phone call from Dustin. This time he stated he looked into my deal and said that I got the best deal I could. Here are the specific details of the deal: The 2023 Silverado was quoted to me at $29,950, my trade was $7,000. I was upside down in my truck, so Oscar said how about we give you $12,000 for your trade and you buy 2023 Silverado for $34,950, which would help on my loan application for financing. Which all made sense at the time. These numbers were only spoken with Oscar. However, Dustin told me that it was his idea to increase the sell price and trade in price and it was Aaron's fault that information was not passed on to me and that Mark Allen wasn't going to budge from the $34,950 price because that is was most Silverado's are priced at and the only reason he had it at $29.950, was because he wasn't giving me much on my trade in. At that point is when I lost all respect for Dustin, because Aaron was fully up front with me about all details regarding the 2023 Silverado, and for his boss to insinuate that Aaron failed at doing his job was a clear sign at poor management. I am a Sergeant at my Police Department, and if one of my officers failed to do something I instructed and a citizen was upset, I would take the blame because ultimately it is up to me to lead my officer to do the write thing. Another note on Dustin, on the second phone call he was still abrasive and borderline condescending. We ended the phone call with him saying that he would see me once I got off work and he looked forward to meeting me. When I arrived at the dealership, Dustin didn't even have the professionalism to come meet me and make sure I was a happy customer. He met with Aaron 2-3 times and Oscar, but never met with me. Oh I just remembered, instead of Dustin speaking with me and trying to make me the best deal, he had Aaron offer me an extra $1,000 check in the mail to keep the current deal, knowing I wasn't satisfied. So, I met with Oscar on Monday and he was awesome! He sold me the 2023 Silverado at $29,950, completed a whole new deal for me and even played with the numbers more to get the payment where I needed it. I then drove my 2016 Silverado home and will plan on selling it myself. To finalize this review, I want to give Mark Allen a 5 star rating because Aaron was an excellent sales man and did everything I needed him to do to sell me a car. He wasn't pushy or sleazy. He was a straight forward honest man and I would absolutely come to him to buy another car. Oscar was awesome! He made the financing part so relaxing and easy. We even talked about personal stuff, which I think is important when dealing in that kind of business. He made everything smoother and I am so thankful he is the one doing my financing. Dustin was exactly what you would expect from a sleazy dealership. It is unfortunate that Aaron and Oscar work along side him. If it weren't for Aaron and Oscar, I would never shop at Mark Allen again. It's difficult to put into words the way Dustin spoke to me and made me feel as a customer. At the end of the day, I drove home in a badass 2023 Silverado and I'm absolutely loving it. Thank you Aaron for finding the perfect truck for me and thank you Oscar for making the buying process such a breeze.Jim, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
First car!
by Brianna Elkins on 12/18/2024Zachary Walker helped me to buy my very first car! He answered every question I had and made it quick and easy for me to buy! 10/10 would recommend.Brianna, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Bought my first car today!
by Brianna Elkims on 12/18/2024This dealership is amazing and has amazing people! I was helped by the wonderful Zachary Walker and he made it quick and easy for me to find a car! For a first time buyer this was really helpful and I enjoyed the environment as well!We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best sale..Christopher Hutchinson was awesome absolutely the best.hes amazi
by Michelle Sattar on 12/06/2024They are helpful polite all around the best.i won't go anywhere else.Michelle, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
10 star business!!!
by Dustin P on 12/05/2024Top notch business!!! The staff is amazing and the facility is unbelievable!!! Will recommend Mark Allen Chevrolet to all of my family and friendsDustin, we are so happy to read such a great review about Mark Allen Chevrolet! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
2021 custom trailboss
by Cdparke on 05/09/2021Loved the laid back style at Mark Allen. Love their commercials and patriotism. Appreciate no masks anywhere. Finally a place with common sense and normalcy. Couldn't imagine buying elsewhere.Felt Like Family
by Deboes on 03/25/2020Decided to go test drive a few vehicles and was approved by Josh in the Used Car Department as soon as we pulled into the lot. He Asked how could he be of assistance. From there he soared and got us the vehicles we wanted to test drive… before we could really park the car. In the Test drive he explained EVERY SINGLE FUNCTION of the vehicle not knowing our knowledge of the Vehicle and he was SPOT on with everything. Great Salesman, easy to read and great enthusiasms. We will be back after once he returns back to work. Will be Purchasing soon! PS we were told to refer to him as ONE hand Josh :) Awesome Closing statement for us! AWESOME JOB ONE HAND JOSH!The Best
by KristainSetzer on 02/21/2020Thank you MJ Julius Mark and David!!!! These men went above and beyond. I walked frustrated at another dealership and these men showed my husband and I the upmost respect and worked around the clock to get us financed in a new car. They… kept in touch with me everyday until we got the deal finished. Even MJ on his day off answered any question I had. The staff is so friendly and the best part of all they were honest with me and never pushed me the whole time. I am now a proud owner of a brand new car!!!!😁😁😁Great place
by Trinityp on 12/06/2019updated 12/11/2019Amazing people to deal with! I’m very pleased with my purchase. They made the car buying process way less stressful. They work with you no against you.AWESOME
by Linda on 10/10/2019updated 10/18/2019I decided on a Sat afternoon to look at the vehicles at the Dealership. My first impression was WOW,, everyone I have seen is smiling!! I walked in and was introduced to Amy,, very sweet and friendly, We visited and she REALLY listened to… my needs and what I wanted. She selected 3 vehicles in my price range and with the features I wanted.. I fell in love with one.. So we went to visit with Brad, to talk about financing and trades. He was great too,, found me the financing and gave me a fair trade for my vehicle. I was so pleased to meet them and be treated as more or less a part of the family than a stranger. It was a very laid back experience and I love the vehicle I chose and I'm very happy with the business they preformed. Every thing they told me they would do,, they did and in a timely manor.. I WOULD AND HAVE recommended the Mark Allen Dealership every chance I get. Thanks especially to Amy, and Brad,, you all rock and the dealership are lucky to have you on their team...Linda D...Very pleased
by VoltOK122 on 07/10/2019I was very pleased with everyone's pleasant demeanor. Had several people ask to help. Will be back for the next one.Great Experience
by Joshfloyd on 06/24/2019I contacted Mark Allen personally on 6/22/2019 I told him what I was wanting to do and he had his sales manager call me and got all my information. I was contacted by one of the finance people and within a couple hours I was at Mark Allen… trading my truck in on a car and the service I received was outstanding. Conner Allen helped me and he took the time to talk to me and help I never once felt I was being pushed to do the deal. Mark Allen is the best dealership around and I wont use anyone else but Mark Allen.Easy, wonderful experience
by Courtney_D on 12/11/2017I had a wonderful experience at Mark Allen Chevy. They were very nice and fast. Got us in our 2016 Honda Civic without any problems and without a long wait. I would recommend them to anyone looking for a new or even used vehicle. Thank you… to William Inge for being so kind and helpful! I will be using them again in the future.mark allen chevrolet
by kfinley on 10/15/2017bought a used truck from them had it 2 weeks and it blew a spark plug, they 'fixed' that plug and not a week later another plug blows. don't do business with them they are not worth the time or money.Thanks Mark Allen
by BurkFamily1998 on 09/08/2017William, Bradley, Richard, & Mark were great! They all work very hard to get us the deal we needed and wanted. Mark came over and talked with us for about 15 minutes! We didn't even have to call his phone on the commercial and hang up on… him! :) I have never been to a dealership that has ever treated me and my family this well. Guys keep up the good work! God's Blessing's! The Burk Family!
About our dealership
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 05/07/2025