Jim Norton Chevrolet
Customer Reviews of Jim Norton Chevrolet
Review type:
Jim Norton Chevrolet
Jim Norton Chevrolet
by Shamrock on 04/23/2025Pleasant sales staff to make a deal Conner is educated well in the products for sale and takes care of his customersThank you for your wonderful review! We're glad to hear you had a positive experience with our sales staff and that Conner was able to assist you effectively. At Jim Norton Chevrolet, we strive to provide the best customer service and knowledgeable support. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group
Daniel Abbott
by Daniel Abbot on 03/18/2025Sales person was friendly and helpfulThank you, Daniel! We appreciate your kind words about our team at Jim Norton Chevrolet. We're glad to hear that you found our salesperson friendly and helpful. We look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
Make advisor keep their word
by Rodan55 on 06/11/2024I was traveling when I took my car in for an oil change, I showed the advisor a picture of a light that went off and on. The advisor had told me if I had several services done he would waive the diagnostic fee. I was in a hurry when I left… so I didn’t check my receipt til I got back home and the fee was on the bill.Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback. Unfortunately we cannot recognize and reach out to you from the review name used. Please reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com. Sincerely, Courtney, Jim Norton Auto Group
Great sales staff!
by Manny DaCruz on 04/24/2024I am very satisfied with my new car purchase from Jim Norton Chevrolet. Communication was excellent, deal was just as they said, no surprises. Car is fantastic!Manny, thank you for taking the time to share your feedback regarding your experience at Jim Norton Chevrolet and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group
Maintenance
by Peace mom on 04/22/2024Completed faster than they said runs a lot better 😁Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group
Hard to beat the Norton Team!
by RusAnderson on 09/26/2023This is the seventh vehicle I have purchased from this dealership or its predecessor. I have always had the best experience with the sales process, from the sales team through the finance department and the service team is the best. I… don't know how many more vehicles I will buy in my lifetime, but I can't imagine a scenario where I wouldn't by my next Chevy from Jim Norton.Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Courtney, Jim Norton Auto Group
$4,000 worth of damage
by Almost76 on 09/01/2023In the past two visits to the service department, my car has received over $4000 worth of body damage. In both cases they claim it’s not their fault and they are not doing anything about it. I bought the car five months ago and it has spent… three months in the service department. They don’t go over their vehicles before they put them on the lot.The hail storm that hit the Tulsa area effected thousands of vehicles throughout our area and was quite unfortunate.However that type of damage is always claimed under the customer’s insurance and we are sorry that you feel that you need to keep posting this review.We wish you the best.Thank you. Sincerely, Courtney, Jim Norton Auto Group
Oil Change / Tire Rotation
by MikeChristy on 07/31/2022Everything with the service was fine, however the automatic car wash evidently has a habit of "eating" hitch covers ( as I was told by the service manager ). This was certainly the case with my Pistol Pete Hitch cover ... the locking… mechanism was pulled off of the post and the posts of the hitch cover were bent all to heck. All I needed was a warning and I would have removed the hitch cover myself. However, the key was on the key chain that was left with the dealership. The service manager was very cooperative when I called back and explained the situation.Thank you for sharing your concerns, we have shared these comments with our management team for review.In the meanwhile, please feel free to reach out to our Service Manager, Kyle Thompson, at (918) 994 -0353, kthompson@jimnortonchevy.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Happy customer
by 14ChvyCruzeR on 03/02/2022Performed oil change & tire rotation, & applied coupon w/or even me asking!It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Transmission Replaced
by JBWarden on 02/05/2021Dealer did an excellent job getting my vehicle in and back to me quicklyThank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Excelente
by Juárez dela on 01/08/2021Muy buen servicio 💯 recomendado el personal muy amigable.Muchas gracias, que tenga un día exelente! Sinceramente, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Best Service Advisor Ever
by Mario B. on 12/23/2019The absolute best customer service I have ever received. My service advisor is absolute top notch. He went above and beyond what a normal advisor would ever do and to him I am forever grateful. Jim Norton you have a customer for lifeThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com
Avalanche
by JimmieB on 06/06/2019Tire changed. Took longer than I expected. There were black marks on the front of my vehicle when it was returned.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com
Fantastic!
by DocAlford on 06/25/2018I was a few hours away from home and experienced an engine problem with my diesel truck while pulling my horse trailer. Jim Norton Chevy did a great job determining what the problem was and fixing it. They also took great care of me and… helped get my horses taken care of. I can't say enough good things about them!Customer Service at Jim Norton Chevrolet
by RHuggins on 08/07/2017Anytime I have been to Jim Norton for service on my 2015 Sonic, I have always received courteous service in a reasonable amount of time. Staff is always friendly, no salesmen pressuring you the whole time you are there.Our experience with Jim Norton Chev
by nmoore5151 on 07/14/2017updated 07/25/2017We knew what we wanted, walked in told salesman, he took care of our needs and paperwork and we drove away with the car we wanted.Trustworthy&Service Dept (do those words go together)?
by wheatflower on 05/25/2017Todd Galliart in the Service Department at Jim Norton Chevy is a man of his word! I was missing some information on warranties and wanted documents in writing. He did was he said he was going to do and provided me more than what I asked for… in very quick time! AWESOME!AH-MAZING SALES EXPERIENCE!
by TeresaAnn on 05/24/2017Jim Norton was recommended to me by a long-time resident of OK. I had just bought a pre-owned vehicle from another Chevy Dealer 3 months earlier-the mechanical issues and lack of resolution had me very leery of another experience. I made an… appointment with Marie Bowers and the process began. Marie went above & beyond all my expectations for helping me find the vehicle that was right for me - that I enjoy driving each day, can afford the payments and have peace of mind with the manufacture's warranty and Certified Pre-Owned benefits! From something as simple as the color of the vehicle to the bells & whistles! She answered all my questions. She sent me home with different vehicles to try. She truly was concerned about helping me make a decision that I am happy with far beyond the sale. Because of Marie Bowers, I am driving a car that I am completely satisfied with and will not have to stress if any mechanical issues occur or routine maintenance needs happen - because of the warranty! Marie has made me a life-time Jim Norton Chevy Girl!Friendliest dealership in Tulsa
by Mstollard on 06/07/2016I've been shopping for a Silverado and I could have saved myself a lot of time and frustration by starting at Jim Norton. Everyone here was really friendly and easy to work with. They treated me with respect and valued my time. I will… definitely be back for my next purchase.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Dont forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Regards, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com
Will def go back
by D_Dnewcar on 05/11/2016Was very pleased working with them. They weren't pushy and def knew the product. They also spent a lot of time showing and teaching us ll the features of the car. Super car dealership.Your fantastic review was quite a refreshing read! Congratulations on your new purchase! I am happy our team provided you with pressure-free, efficient and well-informed customer service. At Jim Norton Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best Regards, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com
Truck
by jerrylynn on 02/22/2016updated 03/07/2016Good buying experience. When I came back to pick up Truck it had bed liner spray on the side. Whoever got truck ready did not do their job.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Silverado 2500HD
Chevrolet Colorado
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you for your wonderful review! We're glad to hear you had a positive experience with our sales staff and that Conner was able to assist you effectively. At Jim Norton Chevrolet, we strive to provide the best customer service and knowledgeable support. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group
by Jim Norton Chevrolet on 04/23/2025