Jim Norton Chevrolet
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Make advisor keep their word
Written byon 06/11/2024
I was traveling when I took my car in for an oil change, I showed the advisor a picture of a light that went off and on. The advisor had told me if I had several services done he would waive the diagnostic fee. I was in a hurry when I left so I didn’t check my receipt til I got back home and the fee was on the bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Jim Norton Chevrolet on 06/12/2024
Dealer Response
Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback. Unfortunately we cannot recognize and reach out to you from the review name used. Please reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com.
Sincerely, Courtney, Jim Norton Auto Group
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