Ferguson Subaru
Customer Reviews of Ferguson Subaru
Unethical Sales Practices at Subaru Motors Ferguson
byon 04/28/2024
I recently had a deeply disappointing experience at Subaru Motors Ferguson in Broken Arrow. During the process of finalizing the purchase of my leased Subaru Crosstrek 2021, I encountered unethical sales practices that I believe warrant attention. I worked with a Subaru finance manager named Brandon, who unfortunately engaged in misleading tactics to sell me an extra protection warranty. Not only did Brandon fail to disclose that the warranty was not affiliated with Subaru, as I was led to believe, but he also provided inaccurate information regarding the additional cost. What was initially presented as a $40 monthly increase turned out to be a combined cost of $5400, more than double the amount quoted. Upon discovering these discrepancies, I promptly returned to the dealership to cancel the warranty. While I await reimbursement, I feel compelled to share my experience to caution others. Transparency and honesty are essential in any transaction, and the lack thereof at Subaru Motors Ferguson is deeply concerning. I urge potential customers to exercise caution and thoroughly review all documentation before finalizing any agreements at this dealership. It is my hope that this review prompts Subaru Motors to address these issues and uphold the highest standards of integrity and customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Ferguson Subaru Broken Arrow Oklahoma Service Review
byon 08/02/2019
I brought my 2018 Subaru Outback in for a couple of software recalls, a routine oil change and a front windshield replacement caused by a rock thrown from a semi. I love their service department. It is always clean and the people are super friendly and efficient. The waiting area is very nice as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 SUBARU OUTBACK UNSUBSCRIBING FROM XM RADIO
byon 07/08/2019
After researching the reasons why our 2016 SUBARU Outback was unsubscribing from XMRadio, Jesse and the team and Ferguson Subaru Broken Arrow decided to replace the radio free of charge. While this was going on we were given a loaner car. They took extremely great care of us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
bronxboy
byon 02/04/2019
quick and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Car Buying Experience
byon 05/01/2018
My husband a I are very happy with our purchase. Our salesperson was Kyle, he is friendly, knowledgeable and very pleasant to deal with. When he didnt know an answer he found it very quickly. He is super responsive and very patient! There is no pressure what so ever. I would recommend Kyle and Subaru to anyone looking for a new or used car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect purchase experience!
byon 03/24/2018
This dealer goes above and beyond to make the customer happy! Will be a returning customer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Buying
byon 02/03/2018
Very friendly and great customer service. Would highly recommend this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 11/02/2017
I had a great experience at Furguson Subaru in Broken Arrow. My sales person Jeremy was very knowledgeable and was not pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
General Reiview
byon 10/11/2017
I can be a discerning person so car buying was not going to be fun. After visiting a couple dealerships in Tulsa, I had just about given up until I visited Ferguson Subaru. Chester L greeted me and we instantly hit it off. I knew what i wanted but there were limitations, and after listening to me, Chester walked me out to a BRZ. I am sure most salespersons would have winced at a 60 year old looking at a younger man's car, but Chester pegged it. One test drive and I wanted it. The paperwork was done in short order and when I asked if there was a veteran's discount there was no hesitation. Being former military and high school football coach, there were things i looked for that informed me this was a top notch dealership and salesperson. Chester is a good man (trust me"good" in my book is off the charts in others) who happens to be a great salesperson. Whatever preconceived notions I had of a car salesperson, Chester destroyed. You can trust him and he has a great sense of humor. I saw great teamwork, attention to detail, friendliness and competency throughout the dealership. And every time I've been back to the dealership, I am welcomed as an old friend especially by Chester. The personnel are quick with answers and willing to take time to help. That tells me they are genuine. Heck even the former shuttle driver remembered me Recently I met Sales Director David T who took the time out of his busy day to help me. This tells me that this dealership's customer service does not end with the sale. . The service department is also a winner in my book. Outstanding service. The shuttle to and from work is a great service. Unlike other car service centers who find extra things they need to "fix" I trust that these guys will always be honest with me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent dealership
byon 09/07/2017
We just purchased our second vehicle from Ferguson Subaru. They got our repeat business because they were honest and fair on the transaction. Service department has been great as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smooth transaction
byon 05/22/2017
Kyle helped me find the exact car I wanted, was very cooperative in working out the trade-in even though I was out of town and when I showed up to complete the deal, the only surprises were pleasant ones.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Experience!
byon 05/04/2017
Dealing with Chester was a breath of fresh air. Very personable and not pushy. Very helpful during and after the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Time Buyer
byon 05/04/2017
This was my first time buying a new car by myself, and Eli helped out the whole way. He asked what I was looking for, and showed me the perfect car for my needs. I had never considered buying a Subaru until he explained all the benefits and features of it. It was hard to say no - so I didn't! I wasn't planning on buying a car that day, but I knew I was getting a good deal and not being rushed in to making my decision. If you are looking to buy, ask for Eli!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic experience
byon 04/30/2017
I've bought a few cars at dealerships in my day but few were as enjoyable as buying our new Subaru from Ferguson Subaru in Broken Arrow. Our salesman Josiah was very patient with us as we narrowed down our selection from their expansive inventory and answered every question we had and some we didn't think to ask! He is very knowledgeable in his product line and and a dream to work with. The rest of the buying process was smooth and we actually enjoyed the low stress buying environment this dealership employs. Our friends who have purchased from Ferguson Subaru recommended them highly and now I see why and agree. If you're in the market for a Subaru, I recommended this dealership and see if Josiah is available to help you with your selection.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The car sells itself
byon 03/21/2013
Our Salesman was a very friendly man. Was disappointed he quoted a price outside, when we went inside, the pricing boss did not honor the salesman and quoted a higher price. Could not see a car manual because they were in plastic wrapping. This was a fairly new to market car. I was told that this was an owners manual. You had to own the car to see it. Asked to drive the car for a length of time alone, was told I could. Went in on a prearranged Sat. and was told to come back during the week when the customer influx was less. We did and I was allowed to take the car. Sadly, the "boss" inside did all the decision making. Our salesman when we made the decision to buy..took us over to the service center, introduced us and showed us the waiting area. I would recommend this dealership for specific type car but if it can be found at other dealerships I would suggest shopping around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Declining quality of work
byon 03/05/2011
After buying an Outback in 2003 I started using Fergsun for maintenance. for the first three years I was very satisfied,but then it started to decline in quality,finally culminating in them putting an incorrect belt on the air condioning system, which I only discovered ,after listening to a strange "squeal" for a day or two and then taking the car to a subaru dealer in Myrtle Beach. Ferguson service personnel,when told about this and seeing the old belt, which I had kept, denied it, and said the dealer in Myrtle Beach must have done it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My experiences with Ferguson
byon 03/05/2011
when I purchased a 2003 Outback I was lied to,patronized and generally ill-treated. When ,in 2006, I foolishly went back there trying to buy a Legacy for my wife, I experienced the same kind of treatment. I went to another dealer and bought the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments