Customer Reviews of AutoNation Ford Westlake
Review type:
Great customer care!
by Montiki on 08/01/2024I had a car transferred from the Eastside location and everything went very smoothly. I was there for 5 hours which felt really long. I was tired . The information I received on all the options pertaining to the car were great. No lack of… information at all. After the 4 hour mark it was really hard to focus on anything. I was tired and hungry.Pete Murray was the best
by Joanne B on 04/16/2024Very hands on and thorough! I would highly recommend Pete to family and friends!Hi Joanne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Matt
by Jmatthew on 04/05/2024Adam did a great job, although the wait for delivery was difficult to pinpoint, I received a personal call when the truck arrived and was able to pick up the vehicle the same day. The team was very personable in handling the financial… matters and cordial in introducing management staff.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! If you ever need help, just give us a call. Happy motoring!
Bought a new F-150
by Trockdog on 03/31/2024Dean helped me find the F150 I was looking for and gave me a great deal. I felt like I was treated better than every before at a dealership.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My used car purchase
by Chuck k on 02/10/2024Sales team super friendly and helpful.Hi Chuck, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
AutoNation is great
by yodaniz on 02/05/2024The sales people are very helpful and courteous. They are knowledgeable in their field and I never felt pressured to buy anything. I will be going back again when I need another vehicle.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Dave Solomon
by JohnnyG on 12/07/2023Ordered my Maverick in September of 2022 and Dave Solomon kept me informed all the way through. Even went through the order process again at the request of Ford. Now I have it!Hi Johnnyg, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi Johnny, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding Experience
by Michael on 11/16/2023I have purchased many cars from AutoNation Ford Westlake and there is no better dealership anywhere. For my Bronco Sport, I delt with Dean, Denise and Frankie. It was just a fantastic experience. Their knowledge and caring are beyond… compare for sales. They really care. I enjoyed it so much that a week later, my wife purchased an Explorer. This time we also delt with John as well as Dean, Denise and Frankie. John is another first class person. If you haven't figured it out yet, I will not purchase a care from any other dealership in the future and that is why I send my friends and family there also.Helo Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bought a used Ford Escape
by TPMJAPAN on 11/07/2023Took a couple of days as I financed with outside credit Union. Service department painted the hood as it showed signs of rust.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (440) 296-3019 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Current purchase of 2019 mustang convertible
by Ricky g! on 10/16/2023Process was ok, I felt the attempted humor by sales manager was not necessary, salesperson Dave r did NOT offer to go over vehicle controls ( how to open/ close top, vehicle climate controls) , was not told about temp tag having a 45 day… period, overall both wife and I felt it was more of a transactional encounter. When I first called Dave about whether or not two cars were on the lot, I asked him to call me back. He did respond they were short handed that day so I felt he was earnest. When I called back a second time, same day, the female who answered the phone said she had no Dave on her list of salespeople. She did say she would check, sure enough, Dave called me back. In watching the overall staff I felt communication between staff was spotty. The young man from finance who went over the extended warranty items seemed bored. Both wife and I felt the same Return in the future: unsure. I have purchased tow Toyotas from metro Toyota, world of difference between their sales experience and this one.Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (440) 296-3019. We would appreciate the chance to turn your experience around.
Great Team
by Ford Fan on 10/13/2023The staff I worked with was friendly, fun, and professional! I Appreciate the time, patience, and help given by Vlad, Adam, and Dan with my vehicle purchase. I’m a long time Ford fan and know what I prefer on my vehicle. They worked… together to accommodate what l was looking for from the model, the exact trim, and color that l wanted including the price.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help!
Leasing a vehicle from Autonation Ford Westlake Ohio.
by john dupay on 08/30/2023Everyone we came in contact with at this dealership were very pleasant. & low pressure.Hello John, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Salesman Dave Solomon
by Ron hybel on 08/24/2023Was great!! !!dave was very helpful and tried to get me the best deal for me !! Which I really appreciated his help !!!!Hi Ron, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase new vehicle
by Stephen on 08/22/2023Overall excellent; friendly staff, superior salesman. No pressure time taken to explore several options and best deal made.Hi Stephen, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Safety inspection missed brake and radiator issues
by Dale unhappy on 07/27/2023Was shown safety inspection and brake work that was done with very vague info. Had car inspected by mechanic after purchase, bad calipers, empty radiator overflow, radiator leaking and dried tree debris on engine under simple plastic cover… that should have been easily removed. Tried to resolve with GM, so frustrated that I am not going in to details in this to tell you what all he said and didn't own what they should have done and did not resolve what their Mechanix missed and put me in an expensive repair list they said was okHi, we are deeply disappointed by your experience at AutoNation Ford Westlake. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (440) 296-3019 so we can work towards a resolution.
Excellent
by Marsha Hol on 05/30/2023Everyone was very nice there.Hello Marsha, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Joyce w
by Ggwanhainem on 05/29/2023Bought new expedition and traded in Lincoln aviator. Autonation had the right care with just the features i was looking for so didn't have to pay for a fully loaded car with features I would not use. Got good price on trade. Whole… process was quick, efficient, professional and friendly. One of easiest car buying purchases I can remember.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
First visit to AutoNation Westlake
by StevenK on 05/01/2023We could not have been more pleased with our experience at AutoNation. Genuinely nice people to work. No hassle , no intimidation. We would not hesitate to visit AutoNation Westlake for our next car purchase.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New Car Purchase
by JoeF123 on 04/27/2023Dave Solomon was a very helpful, friendly, and knowledgeable salesmen. He helped us find a car we liked, and answered all of our questions.Hello Joe, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very Pleased With This Dealer
by smwf150 on 04/23/2023Offered a great deal on my new truck. Best in the area based on my research.Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Above & Beyond
by Emilynoele on 03/27/2023The entire team at Westlake rocks! They got it done for me. I appreciate them. I will definitely be back!Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (440) 296-3019 so we can assist you further.
by Nyla Silvester on 08/04/2024