Park Ford
Today 9:00 AM - 9:00 PM
Customer Reviews of Park Ford
Review type:
Love my car
by Ashley R on 10/10/2024
updated 10/17/2024
Ron Smith is great I'm so thankful this car worked out, I absolutely love it! 😊
66 reviews
Sort by:
Love the "works" package
by bosshogg6090 on 06/28/2016Mike got my truck in a very timely manner and they did a great job and had me back on the road quickly. Hats off to the whole service team at Park Ford. I will def. reccomend.Great service from Park Ford
by DaveGreen60 on 06/22/2016Francis was extremely helpful and went above and beyond my expectations. He worked with me to search for the vehicle configuration I wanted and the process worked extremely smoothly. It was a pleasure working with Francis2016 F-150 XLT Crew Cab 4x4
by KCAConst on 05/17/2016I ordered a new 2016 F-150 XLT Crew Cab from Park Ford. Also terminated a 2013 F150 lease at same time. Love the new truck, and very happy with overall experience. Very speedy delivery.2016 Fusion SE
by Pratt1221 on 12/29/2015I was looking for a car for my wife. We had just came from a Hyundai dealer where we took a test drive. I knew that Park Ford had the 2016 Fusion SE on sale because I saw it in their weekly ad. When we arrived we were met at the door by Tom… Cappozi, which was funny because he is the salesperson that sold me my 2013 Escape. Tom showed us the Fusion on sale, asked my wife some questions, and found 2 Fusions on the lot that had the options she wanted. Tom honored the sale price and just added the options cost to that price. My wife picked the White Fusion and has been extremely pleased with the decision so far. Over the years I have purchased several vehicles from Park Ford. Because of my very positive history at Park Ford I will always be purchasing Ford's and having them serviced at Park.Fred Griech
by Steeler1587 on 12/10/2015updated 12/16/2015My first problem is every time I take my truck in it cost $1000. In fact for a vehicle that only has 45,000 miles I have spent nearly $10,000. My second problem was after spending $1350 for a gas pump control and a turn up the vehicle had… a miss. Turns out one plug was bad, apparently it was not properly tested.service visit
by alexsabo on 12/03/2015updated 12/15/2015service was very good.I would like to have the reported rear section rattle problem resolved.I was told that may be difficult to locate the source.OIL CHANGE
by Bsmith1937 on 12/11/2015Friendly and professional service. Facility has been very much improved.Park delivers outstanding service
by ScottH1845 on 12/04/2015My wife purchased a 2012 Explorer in November of that year. She drives many miles for work and was out of her warranty in the first year. Shortly after the car had some issues with air conditioning compressor. Ford was not willing to… assist with the cost. The service manager at Park stepped in and took care of the cost because he wanted us to be confident in the car we purchaed. That sold me on Park Ford. I knew then I would be a long time customer. I just purchaed a 2016 Fusion from Tom Capozzi, he sold us the Explorer too, and could not be happier. Tom is outstanding. Your service department is top notch. Your staff at Park are by far the best people I have ever met in the car business. I would not consider purchasing a vehicle anywhere else. Thank you for outstanding customer servivce.Cost
by Blacktie1559 on 10/23/2015I feel I was over charged for my oil change and windshield wipersSatisfied but not impressed
by xchi0102x on 10/18/2015Routine oil change with a required rotation without a price disclosure. Necessary mechanics not on scene to check recent malfunctions.Love my car, Love my dealership, even when it's not perfect
by LoveMyMustang7 on 08/11/2015updated 10/19/2015I have mixed feelings. On one hand, I took my 2009 Mustang in for service two weeks ago. They diagnosed a problem in my power brakes, and advised they would have to order the part. It took 2 weeks to get the part. Then I took my car back,… they made the repair, and I left - only to get half a mile down the road and have the same exact problem. I took the car back, and they have assured me that since I already paid for two repairs and it was still wrong, they will fix it later this week and make it right. I appreciate that, although it is frustrating to have to take the car back more than once for a repair because they diagnosed the wrong problem. It is also costly when that happens. On the other hand, I like my dealership, and I love my service reps, especially Christina. I have worked with her several times, and she is amazing. I always feel comfortable and confident that she is doing her best for me, and my vehicle. I just wish she could fix cars. I know it would be right if she did it.Awesome service, easy quick purchase
by Ca2ohgirl on 10/14/2015Todd took care of me. You had the vehicle I wanted. He answered all my questions. No haggling they just got the desk done. Thank you Todd.Very Satisfied Customer
by Bigfella5620 on 10/02/2015My experience at Park Ford is always positive. My service advisor Chris Ludle is always very professional and has me in and out. When he says my truck will be ready at a certain time it is ready and all problems are fix with a second… thought.great service
by mrycpzz on 09/24/2015Everyone was great. all the new features were completely explained to me.Sales with a smile
by bdryakron on 09/08/2015Alex Shinn was an amazing salesman. He did not use sales tactics that pressured me at all, unlike some other dealerships.2 Happy Customers
by redjen80 on 08/13/2015we purchased a 2016 escape and it couldn't have been easier. we stopped in to park ford to take the first step in buying a car. we initially wanted to get paperwork going on the financial end, so as to determine what vehicles to look over.… upon establishing that the rest went like clockwork. so, after a test fit for me, the wife,(4' 10") we decided a car was out. then todd showed us the escape. it was a '14, and very nice. then todd showed us 2 sets of numbers .....one for the escape we test drove, and the other was for a 2016 escape. it was a 'no brainer' situation....we are very pleased with our purchase and have retold our experience with our friends as we show-off our new escape. thanks again guys of park ford from 2 happy customers!My salesman Jim really listened to what I needed and made it happen!
by Cyndy1712 on 08/12/2015I initially went to Klaben Ford in Kent, Ohio without success. They didn't have what I wanted and were not willing to look to see if other dealerships had the vehicle I wanted. I really wanted an Escape with heated seats due to my arthritis… and degenerative disc disease. Heat really relieves my pain and helps me to be more functional. I was told I could only get heated seats in the Titanium model they had for $10,000 more than my budget would allow. They even went as far as to tell me they had the exact vehicle I wanted and to come in. When I arrived it was the Titanium and not what I wanted. The salesman knew it was not what I wanted because I was very straightforward about what I did and did not want and what my financial restrictions were. I was not happy and was then going to buy a Subaru that not only had heated seats, heated mirrors, and heated windshield wipers for the same price. I am from Detroit and have considered myself a Ford Girl. I really wanted a Ford. My friend, Jeff Schumaker referred me to his dealership and I went to Park Ford to see if they could help me. They were very professional and genuine and not only listened to my needs but did everything they could to get my needs met. I ended up with the exact Ford Escape SE that I wanted in the color I wanted. They were able to put in a heated seat on the driver's side and put in remote start so that I can heat my car in the winter months. This not only helps my problems with pain but also my asthma, which is exasperated by cold temperatures. They didn't have to but they also gave me the all weather mats. When I went back for the installation of the above they had to hurry the installation because their was a medical emergency in my family and I had to get the vehicle back as soon as possible to drive to Detroit. They were great! I will definitely buy from Park Ford again and refer my friends and family. They said they would be rewarding my friend for referring me and I appreciate that as well. All in all, my salesman was great, the financial personnel were great, and so were all those in the service department.Great services,courteous personnel, new and clean facilities
by ellobo7384 on 08/10/2015Service on my Ford Explorers has always been more than satisfactory.Service Assurance
by CantonCats on 08/10/2015The Service Reception area is clean and inviting. Service personnel are friendly and efficient. The Service waiting area is very comfortable and generally quiet even with two adjacent purchase/pay dealership functions serving other… customers. The fresh popcorn and coffee stations are certainly appreciated. An attentive employee frequently made sure that the serving areas were clean and tidy. For my latest Service visit, the wait time was equal to or slightly less than the estimate given. This too is really appreciated.Professional and Courteous.
by Cgrezlik1234 on 08/10/2015Everyone in the service department-especially Pete- was very courteous and professional. They were willing to go above and beyond to work around my schedule so that the service could be done. I will definitely return!James' review
by japbrewer on 08/03/2015I purchased a Ford Escape. They did everything they could to get me financing and to take in my trade. The only thing I have been disappointed with was that I was told I would receive two key fobs and at this current juncture I still only… have one. The man who handled the financing was truly personable and exceptional. Major kudos to him
Ford Bronco Sport
Ford F-150
Ford Escape
Ford F-250 Super Duty
About our dealership
Hi Ashley, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
by Theo Sanders on 10/18/2024