Customer Reviews of Ken Ganley Volkswagen North Olmsted
Vincent brown was amazing we’re so happy with our new Taos
byon 08/29/2023
Awesome dealership Vincent brown was fast and went over the car for about an hr to make sure me and my husband were pros at the car thanks so much Vince
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Vincent brown was amazing we’re so happy with our new Taos
byon 08/29/2023
Awesome dealership Vincent brown was fast and went over the car for about an hr to make sure me and my husband were pros at the car thanks so much Vince
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Well Satisfied
byon 04/08/2022
I have normal maintenance done on my car. I am very pleased with the work done by Ganley Westside. The entire process was very smooth and the car was done sooner than I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/03/2022
Fast, friendly service, great communication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service
byon 03/31/2022
Perfect service start to finish
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Customer Service!!!
byon 03/31/2022
The whole Ganley Subaru team was incredible from start to finish. Nicole makes everything such a smooth process. I couldn’t be happier with my new lease and will continue to come back again and again. Ganley Subaru makes getting a new car and exciting experience without the hassle! Thank you all!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Awesome dealership.
byon 03/26/2022
This is a one stop dealership. Everything in one area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 03/25/2022
this is second vehicle from Ganley Subaru and service has always reliable tech are always courteous and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/15/2022
Friendly service and very timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service As Usual
byon 03/05/2022
Got my 60K service. Scheduling was easy to do online and the whole process from intake to service was super easy and speedy. They did a good job as usual. The service reps are very knowledgeable and I always appreciate their information and recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Shifter Plate
byon 03/04/2022
I had trouble getting my key out after it was in park. I had no problems getting an appointment right away. I did leave two phone messages to call me back to schedule, but no one ever did call me back. My husband stopped at the dealership and spoke with Gus, who scheduled me the next day. I was taken care of immediately. Gus was very friendly, helpful and informative. While an estimated time to get my car back was around 5-6 hours, I was surprised I got a phone call 4 hours later saying it was ready for pick up. They replaced the shifter plate, did an oil change and fluid check along with a tire rotation and brake check. Everything checked out fine and I was thrilled to see they washed it also. I have always been very satisfied with the service at Ganley since buying the car in 2016. My only complaint is that it was frustrating to not receive a call back the same day I left the messages. But all is forgiven. My Forester runs like a charm and I am a happy camper.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and fast service
byon 03/03/2022
Ganley is amazing! I had a screw in my tire and they were able to get me in in an emergency and get me a brand new tire. I'm so grateful for them. I wasn't able to get in anywhere else. Ganley is amazing! Thanks to the service department for all your help. You are appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 02/24/2022
This is the 4th vehicle I have purchased/leased from this dealership. The last one I leased and I was very unhappy with the salesman. I am thrilled with this current (leased) vehicle. My salesman said he couldn’t get me everything I wanted but in fact did get everything. Everyone I dealt with made the experience so much better this time. Thank you again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Car service
byon 01/25/2022
Great atmosphere at the dealership and very professional everyone was.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/25/2022
Greg always takes care of me and makes sure all my needs are met when coming in for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine service
byon 01/15/2022
So accommodating and efficient. Recommended to family member who also had great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/13/2022
The service advisor was wonderful and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Comments
byon 12/24/2021
Excellent service. Very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/23/2021
Everything was done in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/14/2021
Repair was completed timely and very courteous staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 11/24/2021
Unexpected trouble brought me into the dealer via tow truck. Ganley Subaru had the car diagnosed that day, without an appointment. Ordered parts and back to me the morning 2 days later. Thank you for making this experience end well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 11/05/2021
Thanks to the team at VW Ganley especially Ari for making my visit there easy as it could be.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ganely Westside Subaru offers a wide variety of auto products and services to Cleveland area drivers. From all-new Subaru models to gently used cars in Cleveland, we can help you find the right vehicle at our dealership. Come check out a new Legacy, Outback, Ascent, Forester, Crosstrek, or Impreza and then take one for a test drive.
Our Subaru services extend from car repair and service to authentic Subaru auto parts along with auto financing to help you procure the car of your dreams.
Want to learn more about Ganley Westside Subaru? Stop by and visit us in person our dealership is located at 25730 Lorain Rd in North Olmsted, Ohio and we look forward to seeing you sometime soon!