Customer Reviews of Ken Ganley Lincoln Middleburg Heights
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Lincoln Nautilus purchase
by Happy Buyer on 04/03/2025Pleasant efficient purchase process.Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nautilus from Ganley Lincoln of Middleburg Heights Ohio
by bonanchiz on 06/30/2020The experience at Ganley was very good. Our salesperson Rich Janosik was very helpful in finding a car with all the features we wanted. Everyone at the dealership were very nice and helpful.i had abad experience here
by nanea2000 on 11/01/2016bought a used car from here, typical sales tactics, when asked to match kbb value i was told that nobody in the whole United States in the car business uses or looks at Kelly Blue Book, because it has no basis in reality, i even found… another car at another dealership that was the kbb price and they would still not price match, sales man had cheap tactics like trying to promote local business. The car was missing some accessories on delivery was told they were on order and i should pick them up the next week, never heard back from them now they wont answer phone calls or emails. if you have to buy anything from here id get them to put everything in writing. after delivery to find that the stereo was not working properly, had to leave the car in service for weeks. id try to avoid as much as possible.Clean facility and knowledgeable personnel.
by wdadler on 04/11/2016updated 04/26/2016First thing noticed was the cleanliness of the showroom. We were immediately asked if we needed help. Ed McElhaney remembered us from a long previously purchased vehicle. When we described the type of vehicle we were considering, he went… outside and brought the perfect vehicle, dune color MKX. He was very helpful with the test drive as well as quoting the cost.I'd give negative if I could!!
by BeyondAngry on 04/24/2016I bought an $18,000 car, it was delivered with NO AC! They fixed, reluctantly. Then had to file a complaint with the BBB to get the brakes replaced, they never even serviced them!! Now the navigation system doesn't work, the timing… chain is stretched, and the AC compressor is shot!! I've owned for just 9 months!! I have been lied to, ignored and left no choice but to file complaints with every agency there is!!! Maybe buying a new vehicle from this dealership is okay, but Do NOT buy used. Although the way I've been treated, I would avoid them like the plague!!!Great salesmen. Great car.
by MKXOwner44 on 04/15/2016I had two salesmen which worked out well. Both were very helpful and their teamwork meant i was never waiting. Both were very knowledgeable and helpful.MKX at Ganley Lincoln in Middleburg Hts Ohio
by Jmeclai on 04/06/2016The sales person was very helpful to give me an earnest cost estimate, suggested various routes to get the best discount and patiently explained all features after I acquired the new Lincoln. He called me two days later asking me to go back… so he can clarify any confusion I have after breaking in the new car. The manager and the account are also very helpful. The final monthly payment is actually $20 cheaper than the amount we agreed upon. I hope their service will be as good as their sales.Exceptional service, wonderful staff!
by Reba2015 on 12/17/2015I purchased a Lincoln MKZ. Ed made my experiance exceptional! He went out of his way to be helpful. I very recently had lost my father and have been extremely sad. The way I was treated by Ed and the entire staff was amazing. It truly put a… smile back on my face! I love my Lincoln!! Thanks to everyone and Merry Christmas!Friendly sales staff
by WayneB9739 on 07/10/2015updated 07/23/2015Sales staff were very friendly and knowledgable. They were accommodating of our two young children while we went through the purchasing process.Feels like home!!!!
by Happycouple2 on 06/27/2015This is our second MKZ and we love it!!! Love the color and the ability to change steering. We have been coming to Ganley for years. Entire staff was and has been helpful, courteous and friendly. Feels like home when we come!!!Professional from start to finish
by pknuck71 on 05/29/2015updated 06/08/2015I leased a 2015 MKZ from Frank Greene and I wouldn't go anywhere else.Great service
by Gioia8702 on 05/12/2015Very helpful and friendly staff. Only complaint was in the detailing of my brand new vehicle. I felt that more effort could've been put into that and I found quite a few areas with dirty marks.Great Service; No Hard Sale
by MonicaAnn on 04/27/2015updated 05/07/2015Shopping at Ganley Lincoln is very new school. There is no hard sale and no classic lines like "what's it gonna take for you to walk out of here with a new car". They are up front honest and even guide you on the best financing options.… Reputable dealer.Great all around experience...
by aembrogno on 03/30/2015Great experience. Everyone was extremely knowledgeable and willing to help. Service was exceptional!THEY LIE !!!!
by Debbi5 on 12/19/2014Leased a demo and they lied on all paperwork about the mileage. Lied to Car Fax on mileage. Why would a car with 495 miles need a oil change. Beware of Doug French and manager J R Gannon. They lie right to your face.Really wish we could have made a deal
by daveh923 on 11/21/2013updated 06/02/2025Upon arriving at the dealership it took about 15 minutes for a salesman to approach me, this was fine for me because I was just gathering info. When I finally came into contact with a salesman, he was the best experience I had. We sat in… the car, he showed me every feature it had then we took a test drive. When we got back I learned that I was in dream world and the payment was a bit out of reach. That's when things got ugly. I took a look at a used vehicle, same make and model and was satisfied with it. Price/options/payment were all working out. Until they looked at my trade. I was offered $1000. Being technologically savvy, I jumped on KBB and learned even in "FAIR" condition my vehicle was worth $4500. I told him my vehicle was in good shape and I'd accept $4000, I was told that wasn't going to happen. While discussing price, I told him to go to the manager and tell the manager to give me the best bottom line deal. I also advised him that while he was doing that, I was going to check other dealers prices online. While doing so I came across the same make/model/year with less miles for $500 more list. When he came back and said the manager told me to make an offer. I told him what I had found and that I would offer him $3000 less than their list price as it appears to be too high. He told me I'd be better off at the other dealership. I unfortunately walked out and went to that dealership and got the make/model/year I was looking for with a warranty and my trade for $4500 the total price was only $1000 more than the sticker on the the car at Ganley. I truly wish their sales manager would have offered me a price while I was there. I was willing to sign and drive that day. Unfortunately their old school dealer tactics are just unfit for a person with my knowledge. The days of numbers games are over, especially when you're paying cash and you don't tell them, which is what I did. I don't feel I was taken seriously and unfortunately Lincoln is a sleeper dealership so it's pretty quiet. When a manager is overheard saying what he said, I'd be offended. Although I'm not your typical Lincoln customer with an average age of 90 years old, and my previous vehicle was not a luxury car. I was not playing around. For that, I give 5 stars to the Salesman, and Two deducted for the manager. An offer on my trade that was logical, and an offer on the car that was reasonable would have made me a customer.
Lincoln Nautilus
Lincoln Corsair
Lincoln Aviator
About our dealership
KEN GANLEY LINCOLN MIDDLEBURG HEIGHTS IS PROUD TO RECEIVE THE REPUTATION 800 AWARD
Our primary goal here at Ken Ganley Lincoln Middleburg Heights is to deliver exceptional customer service that leaves those who choose to work with us feeling confident. That's why it delights us so much that we received the 800 Award from Reputation. Earning this award shows that we are succeeding in our goal to satisfy our customers, and it inspires us to keep working hard and find new
Here at our dealership, we offer a wide range of resources to help you breeze through Lincoln shopping and ownership. Between our wealth of helpful online tools and our team of friendly, highly trained Lincoln experts, we have all that's necessary for a simple, hassle-free automotive experience. Whether you're in the market for a new vehicle or searching for a state-of-the-art service center that's equipped to treat your Lincoln vehicle like the work of art that it is, our dealership is proud to be your go-to resource.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by Presley Palmer on 04/06/2025