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Customer Reviews of Liberty Ford of Maple Heights

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32 service reviews
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  • Great Service

    5 out of 5 starsby CP355450 on 01/07/2021

    Gary in service make it happen everytime!

  • transmission fluid change

    5 out of 5 starsby jgrimaldi on 09/23/2019

    The person that took my service order was not completely sure I should have the service done that i wanted so she checked with associates regarding the situation I appreciated this very much an it made me comfortable that they would do the right thing

  • Great Features

    5 out of 5 starsby Fusiony on 04/04/2018

    Dropped car off in the AM ready in a few hours with all of the services performed as promised

  • excellent service

    5 out of 5 starsby tedt2017 on 12/26/2017

    6 month service appt. was prompt & quick. overall safety check & car wash was a plus.

  • Not happy

    1 out of 5 starsby Earlpjr44 on 12/12/2017

    They really don't know how to fix a car but they are very good at making it very unsafe and not fixing it right

  • Wheels

    5 out of 5 starsby Tmcguinea on 08/29/2016

    Service was wonderful and kept me informed

  • Milan accident

    4 out of 5 starsby Mila00717 on 07/30/2016
    updated 08/10/2016

    After the confusion of deciding on whether to fix my vehicle was remedied, my overall experience was very good. In the future verification of whether to stop work on a vehicle needs to be documented so there are no delays in getting the vehicle back to the customer like my situation.
  • Maple heights Liberty Ford

    5 out of 5 starsby Kimjorb on 06/25/2016

    It is a unique experience to go to a car dealer that I trust- and I have had many different dealings over the last 40 some years! Exceptional staff and customer service!
  • Excellent Service.

    5 out of 5 starsby Thomflew on 06/25/2016

    The service,as always,was excellent. My service tech, Bill Claypool service is above reproach. Why doesn't Ford ever offer me a good deal on a new Mustang?
  • Great service

    5 out of 5 starsby Dreamergirl44 on 06/01/2016

    Routine oil change on my 2015 Ford Escape..service was very good
  • Great service, clean facility and friendly staff.

    5 out of 5 starsby GoshenF150 on 05/17/2016
    updated 05/31/2016

    I was very pleased with the work performed on my F-150 truck. It was ready when the service department said it would be ready and the work was done right the first time.
  • Job well done

    5 out of 5 starsby Crystal59 on 05/27/2016

    Gary was very knowledgeable and made more experience uneventful.
  • in and out with no problems

    5 out of 5 starsby clegram on 05/24/2016

    Everything was top notch. Has always been that way.
  • Excellent

    5 out of 5 starsby Kikikiki on 05/10/2016

    The service was great got my car within a few hours and was on the road in no time
  • Service at Liberty Ford

    5 out of 5 starsby Johnsdad on 05/08/2016

    Mr. Claypool was very professional. Kept me updated on the status of the repair. Suggested other service that was due. The quality of the repair was excellent.
  • All went well & professional.

    5 out of 5 starsby mrbill2011 on 04/27/2016
    updated 05/06/2016

    I had a wonderful experience, Jenna Cifani, saw me quickly & took my information & told me there were 5 recalls on my vehicle & gave me the option to have them taken care of with my oil change or come back, I chose to have everything done at this visit. She told me it would take up to 2 days & quickly got me a rental car form Enterprise rental.Everyone was friendly & professional. As it turned out my car was serviced in one day & all went well. Thank you Ford for your fast & complete service of my car.
  • Fantastic Service

    5 out of 5 starsby tylerwest30 on 04/29/2016

    Tim and his crew do great in the collision center. They really made me feel like they cared about my situation. They really do a great job at Liberty Ford Maple Heights
  • Great service

    5 out of 5 starsby bpietro on 04/27/2016

    I took my Ford Explorer into Service for a routine oil change. I was in and out within an hour. My vehicle was washed. The personnel was friendly and helpful. Always a good experience.
  • Great customer service

    5 out of 5 starsby Mj44146 on 04/11/2016
    updated 04/25/2016

    I had a replacement part under warranty I also got a filter change and an Allignment and bought a new car.
  • Fast and reliable

    5 out of 5 starsby Tammypo on 04/23/2016

    My car was serviced and i got in and out quickly. I've always preferred to take my car to the dealership to be serviced for their expertise.
  • IT"S A GREAT DAY AT LIBERTY FORD!

    5 out of 5 starsby SUESURVEY on 04/04/2016
    updated 04/15/2016

    my service experience was superb as always. I am always recommending liberty! the service department is very professional and knowledgeable.

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