Reineke Ford Lincoln of Lima
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Customer Reviews of Reineke Ford Lincoln of Lima
Review type:
Used but like “New”
by Big A on 07/09/2025
Please don’t be fooled which Reineke ford dealership to buy from? The salespeople at the Findlay store aren’t honest but the Lima location you can at least trust one salesman and his name is Mason Rose. I know every salesman has that one… boss he has to go back and forth and make your sales experience a nightmare but this was a cut and dry take it or leave it store with a little B.S. from the sales manager towards the end? I was taken for $4,500.00 more than my vehicle was worth at the Lima store but the sales experience has been better than usual because of what they are willing to do for you after the sale is done. Upon delivery of the truck it was clean but only came with 1key fob which was clearly an issue for me at delivery! I asked for another Key fob and so far they have tried once with a promise of a factory set in the next week? I also had my tires rebalanced before delivery because I could feel vibration in the front end which I still feel but knowing I have 14k miles of factory bumper to bumper warranty left I know I can find the issue before the warranty is up? Now I'm a stickler for good service at the dealership but I’m not sold this is the place for service yet? I had all 4 tires rebalanced and noticed the technician pulled the old weights off the inside of the wheels but never cleaned the double sided tape still stuck on the wheels to date, the New weights are double staked on both rear wheels and poorly placed on the front wheels letting me know there’s an issue with quality control? I’d say you can trust this dealership with sales but the service side is questionable wether or not they can help you the first time around? So far my experience with Reineke Ford of Lima has been better than I could have expected because my salesman Mason Rose is there to do his job not just sell you a car! Thanks Mason and thank you again for your laid back demeanor, makes buying a car less stressful than it should be.
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The following reviews are more than two years old. They are not included in the overall rating.
80 reviews
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What Ford is All About
by JHodler on 10/04/2017These folks are outstanding!!! Went way out of their way to get me exactly what I wanted and did so at my schedule and at a darn good price. First time customer but now one for life!!!Shawn was Great
by Kalle17 on 09/18/2017The experience was relatively painless. I get incredible anxiety whenever I make a large purchase such as this, but Shawn helped calm me down right away.Excellent salesmen
by Kevinbruin15 on 06/24/2017updated 07/05/2017Dan and dave were wonderful. They went out of their way to find the right car for me and I will definitely be recommending them to othersLove my new Focus
by Erikapaige1 on 05/22/2017updated 06/06/2017I called my local Ford dealership to have my 2014 Focus serviced. I was extremely unhappy with the car and some of it's features (manual transmission in an automatic car) and they were able to offer me some money towards a brand new one. I… wasn't quite prepared to start all over with a new loan but I'm happy I did it and I'm happy with the car so far.Great Inventory!
by DColeman65 on 10/18/2016updated 11/01/2016We worked with Daniel, he was delightful. Y'all have a huge inventory. Also, your guy in the parts department came out and laid on the ground to check to see what we would need to install a towing package on our Lincoln MKT. We were all… stunned to find we already had the towing package. LOL Great experience, quick and easy! Daniel also ran the Lincoln through the car wash which made my wife very happy! Thanks!!!!!Welcome to the Ford family
by owsleyl on 07/15/2016From the moment we arrived at the dealership we were made to feel as though we were family. Everyone we came into contact with was kind and took a moment to talk with us. Our sales tech was knowledgeable, friendly and an all around good… person. The financial rep was just as awesome. Both my wife and I had a great shopping experience.Great Service
by psanford92 on 07/15/2016Body shop people were very professional. Job was completed when promised and when I saw a problem Bruce took care of it and promised to make it right should the problem come back. (There was a scrap on the bumper and he used some rubbing… compound on it. So far it hasn't returned)ford service as planned.
by Millwright22 on 06/20/2016updated 07/05/2016The service was fine and I was thankful they took me home and came and got me to go retrieve my truck.Perfect service! !!!!!!!!!
by Steven08817 on 07/01/2016They were very helpfull.Neill Allen is a great salesman. He should be given an award for best job performance. Thank you Neill for helping me get my Mustang. I will even purchase another vehicle there if Neill Allen is given his own… personal desk and office with computer. Thank you , and a job well done.Happy, Happy, Surprise
by Ronda2Trace on 06/29/2016Rick went the extra mile to make sure I was happy with the purchase. I was so happy and can honestly say I wouldn't change a thing. The truck purschase was a huge surprise for my boyfriends 50th birthday and it was a big surprise. He loves… black beauty as we call it. After noting the excellent care, attention and my satisfation that my step son leased a fusion less then 2 weeks later and now my son is thinking of buying an explorer. We will indead be back and be looking for Rick. THANK YOU, Ronda S. NartkerGreat customer service
by Jslapple on 06/21/2016Did fine with the escape, still have 5 months on the lease, and recently added another vehicle to my ford leasing experience. And they always service my vehicles.Great services
by Buffer49 on 05/12/2016Purchased a 2016 Escape our salesman was fantastic .All the staff including financing were grearDent in Driver door - unscheduled plan
by purplecat68 on 04/25/2016updated 05/08/2016Everything was serviced that my explorer was taken in for with the exception of the dent in the driver door (under the paint). I believe pictures were taken, but I am unsure what next steps are. Thank you for your response times and… service. The service dept. is amazing!! Angi GlassMy review
by mask0712 on 05/03/2016Customer service was excellent. Drove in for a repair and completed within a few hours. Very good.Knowledgeable Staff
by SportFamily on 04/27/2016Eli Staup and the rest of the staff at Reineke of Lima are great! Very knowledgeable and went the extra mile to get us in the car we really wanted!Great place to do car shopping
by SmHoltz04 on 04/17/2016The staff was very helpful with helping me choose a car and very patient with letting me check out various types of vehicles that seemed to be a possible purchase for me. I would definitely recommend the Reineke ford Lima dealership and I… would be willing to do business there again in the future.Service Appointment
by Escape201598 on 03/30/2016updated 04/07/2016The staff was helpful and polite. I was processed through quickly. The waiting room was comfortable. I purchased a 2015 Ford Escape a year ago.Awesome experience
by Desirae20 on 04/03/2016I am leasing a 2016 fiesta. The service was awesome I was helped by Levi Mitchell. He helped us in any way he could!!!Dependable service
by lazyterri56 on 04/01/2016They started on time and did not have to wait long for them to be finished.Friendly and Professional
by JohnRay49 on 03/30/2016Staff was friendly and professional, service was completed in a timely manner. My 2015 Tauraus was overdue for an oil change the gentleman who waited on me explained to me the importance of maintence on my vehicle, my tires were also… rotated at no charge. I will recommend Reinke Ford to my friends and family for all their automobile needs. Thank You MaryGreat service
by King45806 on 03/29/2016The works oil change, cost was great and everything was done on time..
About our dealership
Thank you for sharing your experience with us! We are happy to hear that Mason showed you the quality service we strive to deliver here at Reineke Ford Lincoln of Lima. Our team will work hard to earn your future business and we hope to see you again!
by Reineke Ford Lincoln of Lima on 07/09/2025