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Customer Reviews of Lebanon Ford

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The following reviews are more than two years old. They are not included in the overall rating.
45 sales reviews
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  • New Transit Connect purchase

    5 out of 5 starsby roushphase2 on 08/30/2014

    We have bought many vehicles from Charlie W. Charlie and the whole staff always go above and beyond! Great dealership!!!

  • Charlie W.

    5 out of 5 starsby emmie77 on 03/04/2014
    updated 08/03/2025

    First, Charlie is a very nice, charming young man. Second, he is a very good salesman, not overbearing or pushy at all; just really genuine and helpful - makes you want to buy a car from him! My husband and I came in on an ugly, rainy day on a whim, and Charlie greeted us right away with a friendly smile and easy manner. We told him that we weren't buying that day, just looking, yet he took lots of time with us getting to know exactly what we were looking for and what our concerns were. My husband works at Ford, so we kind of knew what we wanted, but we wanted to look at some options as well. The way Charlie treated us was like we were spending a million dollars instead of just looking! Charlie kept in touch for the next few months with occasional phone calls and emails. So when we were ready to buy, naturally we called and made an appointment. Ford was running a good incentive at the time, and Charlie and the finance guy worked together to get us a good rate at FMC. He had lined up several cars for us to look at, and the one we got was a "last year's model", so we got one heck of a good price! We got options we would normally not have gotten. Charlie is also very knowledgeable about the Rousch Mustang program and he and my husband chatted about that. He is the kind of kid that seems like family right away. He never rushed us and was there to answer any questions we had, but also talked about his wife, his grandpa, and mom and asked questions about our family as well. That's a special kind of salesman who can make you feel like you're buying from a friend. We will always come to Charlie for our future needs!

  • outstanding service

    5 out of 5 starsby ucisme on 03/04/2014
    updated 08/03/2025

    you won't go wrong with this dealership, the salespeople make this a nice and easy experience along with a large selection of cars. Our salesman was Charlie W. he made it a very nice experience.

  • fantastic experience

    5 out of 5 starsby 1truth on 03/03/2014
    updated 08/03/2025

    Purchased a mustang from Charlie W., he provided very personal and honest suggestions, was mindful of budget and not pushy at all. He and the dealership are professional and great to work with.

  • Pressure free and hassle free

    5 out of 5 starsby Jerry45039 on 03/19/2014
    updated 08/03/2025

    I was referred to Lebanon Ford by my Aunt. Upon my arrival, I met Matt M. We first walked inside and I told him what I was looking for and how much I wanted to spend. I also told him what kind of price I expected to get for my trade in. We looked at a number of cars and I found a Focus, Titanium edition that I was very interested in. We took it for a test drive and upon our return to the dealership, I put a deposit down on the car. While there, they took a look at my trade in. The dealership gave me pretty much what I expected for my trade in (I had priced in on KellyBlueBook). The entire buying experience was relaxed and at no time did I feel like I was being pushed in any particular direction or pressured to buy a car that day. I found Matt to be helpful and honest. I feel very comfortable sending my mother to Lebanon Ford when it comes time for her to purchase another car. The next day when I arrived to pick up my car, everything was ready to go and I spent just a few minutes signing the required paperwork. The entire process was hassle free and there was none of the run around that one often expects when purchasing a new car.

  • Friendly dealership

    5 out of 5 starsby walkerbait on 03/05/2014
    updated 08/03/2025

    the best salesman Ive ever had Charlie W. was a pleasure to deal with this is my second car that I bought from him I highly recommend him for your next car purchase everyone was just wonderful here all my Fords will be bought from Lebanon Ford.

  • Salesmanship

    5 out of 5 starsby peanut3731 on 05/07/2014
    updated 08/03/2025

    I have purchased many vehicles in my lifetime and have never had such an amazing experience as I did with our salesman Matt M. He was very friendly and really took the time to get to know us and our needs while helping us get into the car we really wanted. It truly was a personalized and fun experience. We will definitely refer Matt and your dealership to friends. Thank you Matt!!! Randy and Diana Murphy
  • Charlie W.

    5 out of 5 starsby bellorz on 03/17/2014
    updated 08/03/2025

    Charlie was extremely helpful during every aspect of the new car buying process. He was very professional and made me feel comfortable the entire time by being open and transparent. He was always very quick to answer any of the questions that I had and I would definitely recommend anyone go and pay him a visit. Thanks to him and the entire Lebanon Ford team for a great dealership experience!
  • Awesome Place!

    5 out of 5 starsby janineg14 on 04/17/2014
    updated 08/03/2025

    Awesome people! I went in to buy a car and Charlie and Nikko worked their butts off for me! They made sure that even with my budget and trade in that I didn't leave without being happy. They worked every possible angle and got me an AWESOME deal! Thanks again guys!!
  • Lebanon Ford

    5 out of 5 starsby heathsc20 on 03/03/2014
    updated 08/03/2025

    My car salesman was Charlie W. He was a great help and got me exactly what I wanted at a wonderful price. Will definitely be going there for my next car purchase!! Everyone there was so helpful and polite I wouldn't go anywhere else!
  • Purchasing a new car with Matthew M. at Lebanon Ford

    5 out of 5 starsby rknecht on 03/20/2014
    updated 08/03/2025

    We purchased a Taurus Limited from our sales consultant Matthew M., who is very professional, courteous and most importantly not pushy. He listened to our desires and let us test drive 4 different models of cars and he was able to find the car we wanted locally. I sure all of the sales consultants are great, but Matthew is OUTSTANDING. He even encouraged us to send him email or questions regarding the vehicle AFTER the sale. We had a scratch on a piece of interior trim and Matthew helped setup the repair. Which lead us to the service department where we were treated royally by John N. Our repair was done in less than 20 minutes. Lebanon Ford Sales and Service staff are outstanding. I would personally recommend purchasing your next car from them.
  • Lebanon Ford

    5 out of 5 starsby dons59 on 03/04/2014
    updated 08/03/2025

    I look like to take this time and say that Charlie W. at Lebanon Ford is the best sales Person that I have every worked with. He knows his vehicles inside and out. I have recommended him to Family and freinds. I will keep purchasing my vehicles from Lebanon Ford.
  • Charlie W. Lebanon Ford

    5 out of 5 starsby schwablm on 03/04/2014
    updated 08/03/2025

    I had a pleasant experience at Lebanon Ford. I felt like they truly appreciated my business. Charlie sent me details about the car in advance, stayed past business hours and did everything possible to make sure I got the best price and felt satisfied with my purchase. They have continued to follow up with me after the purchase as well. I would definitely recommend Lebanon Ford and Charlie W. I love my ford focus!
  • Charlie W.

    5 out of 5 starsby RoushPhase2 on 03/03/2014
    updated 08/03/2025

    I have bought quite a few vehicles from Lebanon Ford... the main reason I keep coming back?... Charlie W. Charlie always goes above and beyond to take care of his customers. He is very knowledgeable and never puts any pressure on you what so ever.
  • Charlie W.

    5 out of 5 starsby RMustang on 03/09/2014
    updated 08/03/2025

    We recently purchased multiple vehicles from Charlie W. at Lebanon Ford. He is very knowledgeable about his products and provides excellent service to his customers. A very personable individual, who should be considered a valuable asset to the Ford company. He seems to truly enjoy what he does and wants his customers to enjoy their buying experience as well. It is Charlie's great attitude that will have us back to purchase in the future.
  • new car purchase Roush edition mustang

    5 out of 5 starsby towboat on 03/03/2014
    updated 08/03/2025

    Charlie W., sale person was very helpful, and explained every item on order sheet and cost when we ordered our vehicle. He kept us informed as to dates of production from Ford plant to delivery to Roush Plant and made sure upon delivery the car was properly handled until we took delivery. We were pleased with the trade in process and financial assistance. the car is great and so were all the personnel at Lebanon Ford.
  • I would buy another new car from this dealership..

    5 out of 5 starsby terrykaren on 03/05/2014
    updated 08/03/2025

    I went to four Different Dealerships looking for a new truck and lebanon Ford had the best Sales,Service people then the other 3 Dealership. Plus they beat the price of the Truck by over a $1000.00.
  • Keepin' the Family Tradition Alive!

    5 out of 5 starsby jtincher on 03/18/2014
    updated 08/03/2025

    My family has been buying cars at Lebanon Ford since 1993. We started back in the day when it was Charlie Watson Ford and have stuck with the family ever since. My father bought his first Ford Truck from Dick Watson, and looking back over the years, we have accumulated more than 20 vehicles with him since. This purchase was my first, all on my own. I worked with Charlie and he was great! I couldn't have asked for better service. He started off my asking what I wanted and after we narrowed it down, he took me to exactly what I was looking for. It was the easiest experience of my life! I told Charlie that I get nervous test driving cars because they are "not mine yet" and he laughed and said just drive it and make sure you like it! He joked with me and helped me relax and enjoy my test driving experience. Had I had any other Sales Person, I don't know if I would have bought on the spot! Charlie didn't pressure me and gave me all the options up front. A couple days after I bought my car, Charlie followed up with me to make sure I liked it. Now, most will say "They were just doing there job, and selling you a car..." Absolutely not! At Lebanon Ford, they always go above and beyond! At no time did I feel that they were trying to sell me on anything. And, at no time did they mention a closing time like other dealerships I have run across. They worked with me to make sure I was happy until almost 9 pm! Lebanon Ford is not the normal dealer. They will always customize the Buyers experience, even if it means buying them some candy out of the vending machine to keep traditions alive! I will never shop anywhere for another car, except at Lebanon Ford! And, that is why they have the best ratings of all! Sincerely, Jessica Tincher 2014 Ford Escape Owner
  • Charlie W. - Lebanon Ford

    5 out of 5 starsby zbertram on 03/03/2014
    updated 08/03/2025

    Not once did I view Charlie as a "salesman" during the entire experience. I gave him a range of what I was looking for and he put me in the perfect car. He is very knowledgable about his products, and takes a lot of pride in the Ford brand. Looking forward to having my 2014 V6 Mustang participate in his car shows this year.
  • New F150 Purchase

    5 out of 5 starsby ryanoF150 on 03/27/2014
    updated 08/03/2025

    I decided to stop into Lebanon Ford on a whim and ended up purchasing a new vehicle and realizing customer service is still alive and well! I was greeted right away with a handshake from sales professional Charlie W. and knew I was in good hands from there. I explained what I wanted in a truck and Charlie was able to quickly find a vehicle that exceeded my expectations and had it on the lot in record time! Throughout the entire process my family and I were treated with the upmost respect...not only with our time but with great attention to the comfort of my children and spouse by others at the dealership while we worked through the details of our purchase. I feel like we've begun a life long relationship with Lebanon Ford and with Charlie and will look for them first on our next vehicle purchase. On the day of delivery every attention to detail was taken care of with my new truck. It was spotless inside and out and all controls/devices were explained in detail to me by Brian S. Charlie and the service staff went out of their way to make sure everything was ready to roll. I look forward to telling friends, family and co-workers about our experience with Lebanon Ford and with Charlie W. and wish nothing but the best for the entire staff in the future.
  • Enjoyed the experience

    5 out of 5 starsby Fusion2014 on 03/05/2014
    updated 08/03/2025

    Charlie W., made our experience Great! This young man gets it. It is all about the Customer experience. He listened, he was helpful and knowledgeable. No pressure and we felt he had our interest in mind. plus he is really nice guy. Oh I was referred to him by a friend and Charlie did not disappoint! Thanks Charlie.
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