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Customer Reviews of Reineke Ford Lincoln

Review type:

Overall rating

4.5
4.5 out of 5 stars

(8 reviews)


Customer recommendations:

Yes (7)|No (1)

Purchase new to me Ford Explorer

5 out of 5 starsby Mark Eilerman on 07/14/2025

Purchased a new to me 2023 Ford Explorer at Reineke Ford in Findlay Ohio. Jordan was great to work with on the deal. He certainly did not present himself as a “sleazy car salesman “. I would recommend my friends and family to this dealership and Jordan.
  • Mark, congratulations on your 2023 Ford Explorer! We are so happy you enjoyed working with Jordan and the team here at Reineke Ford Lincoln of Findlay. Thank you for your business and your recommendation!

    by Reineke Ford Lincoln of Findlay on 07/18/2025

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8 reviews
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  • Purchase new to me Ford Explorer

    5 out of 5 starsby Mark Eilerman on 07/14/2025

    Purchased a new to me 2023 Ford Explorer at Reineke Ford in Findlay Ohio. Jordan was great to work with on the deal. He certainly did not present himself as a “sleazy car salesman “. I would recommend my friends and family to this dealership and Jordan.
    • Mark, congratulations on your 2023 Ford Explorer! We are so happy you enjoyed working with Jordan and the team here at Reineke Ford Lincoln of Findlay. Thank you for your business and your recommendation!

      by Reineke Ford Lincoln of Findlay on 07/18/2025

  • Quick and to the point

    5 out of 5 starsby Davis on 06/03/2025

    Brian assisted me into my used car. I messaged him the day before regarding my interest in getting a used car on the lot. The next day I went in, he had the car ready for me to test drive. He was quick (which is what I wanted) and didn’t idle or try to sell me anything else. His service was excellent. They were fast in the finance department and took my prequalified loan provider information immediately and used that to finance my car. I didn’t feel the need to negotiate as I was trusting of their integrity. I left feeling confident I made a good deal.
    • Davis, we're delighted to hear that Brian and the team at Reineke Ford Lincoln of Findlay made your car-buying experience smooth and efficient. It's great to know you felt confident in your purchase with us! Enjoy your new ride!

      by Reineke Ford Lincoln of Findlay on 06/04/2025

  • Mach-E lease

    5 out of 5 starsby Ian on 05/29/2025

    I knew going to the dealership what vehicle I wanted, and Derek made it happen. He is a great part of the sales team and answered all of my questions and concerns. He was very professional and every conversation we had was productive towards getting the vehicle I wanted.
    • Ian, we're delighted to hear that Derek was able to assist you in getting the vehicle you wanted at Reineke Ford Lincoln of Findlay. It's great knowing he provided professional and helpful service throughout your experience. Enjoy your new ride!

      by Reineke Ford Lincoln of Findlay on 05/30/2025

  • Bullitt Mustang

    5 out of 5 starsby Mulfotd on 05/26/2025

    Another great buying experience at Reineke Ford. Anthony was my salesman and was awesome as usual. I have bought two cars here and my daughter also bought her car here. Great dealership.
    • Mulfotd, thank you for your continued trust in Reineke Ford Lincoln of Findlay! We're delighted to hear that Anthony provided another awesome experience. We look forward to serving you and your family again in the future!

      by Reineke Ford Lincoln of Findlay on 05/27/2025

  • It was cool

    5 out of 5 starsby Ace on 03/23/2025

    Curtious staff
    • Thank you for sharing a positive review of Reineke Ford Lincoln of Findlay!

      by Reineke Ford Lincoln of Findlay on 03/25/2025

  • Faked!!!

    1 out of 5 starsby Faked on 08/14/2024
    updated 08/21/2024

    I took my vehicle for service but my oil filter wasn’t changed and tires weren’t rotated. I had marked them before bringing in my car
    • It's concerning to hear about your recent service experience. We strive for thoroughness and it seems we fell short this time. Please reach out so we can address these issues directly and make things right. Thank you, David Gibson - General Manager - (419) 422-1661

      by Reineke Ford Lincoln of Findlay on 08/30/2024

  • My new 2024 Ford Maverick XLT AWD

    5 out of 5 starsby Dave K on 06/11/2024

    Reineke Ford Lincoln is a top notch dealership. They treat you with respect and kindness. Thank you Evan Ramge , David Gibson and Sean Pfister for going out of your way to make me and my wife very happy with our new truck purchase.
    • Dave, we're delighted to hear that Evan, David, and Sean made your experience at Reineke Ford Lincoln Findlay exceptional. Enjoy your new truck!

      by Reineke Ford Lincoln on 06/12/2024

  • Idontdocatchy

    5 out of 5 starsby John Doe on 04/16/2024

    Very professional and friendly.
    • Thank you for sharing a great review of Reineke Ford Lincoln!

      by Reineke Ford Lincoln on 04/17/2024

The following reviews are more than two years old. They are not included in the overall rating.
91 reviews

  • Customer

    5 out of 5 starsby SrGrant on 12/08/2018
    updated 12/14/2018

    The employees are very helpful in get you what you want

  • Randy Ward

    4 out of 5 starsby Expedition on 08/13/2018
    updated 08/24/2018

    For the first time in over 30 years the communication after drop off was poor. My appointment was for 9:00am and by 2:45 still no word. I called, they usually call if it is going to take longer, and learned they had not gotten to my Expedition. By end of day I had still not received an update. I called The next day and the service rep. Told me it was done the day before by 4:23pm.

  • Customer service lacking

    1 out of 5 starsby JasonH1973 on 04/16/2018

    Took F150 in to have warranty work done on the sunroof and door locks. When work was done they forgot to put the bug deflector back on the sunroof, we had grease spots on our cloth seats and door locks were messed up. Took back again to have all issues fixed. We asked to have keys put under mat for late pickup, keys were no where to be found! Took an employee 10 minutes to find our keys so we could leave. We will not be returning to this dealership for any work on our vehicle. And you most likely have lost a long time customer of this Ford dealership.

  • ******* Reineke Ford is the best place for service in Findlay, OH *******

    5 out of 5 starsby jtipton8 on 08/11/2017

    Very friendly and courteous staff. The new tires are great and were not too expensive. They also drove me to work and picked me up when the work on my car was finished. I am definitely return there for other work on my car.

  • quick lane

    5 out of 5 starsby vandeneynde on 01/10/2017

    very pleased with my visit. Excellent Customer service. Came in for a new battery and oil change. in and out in an hour and half.

  • Oil change and recall

    5 out of 5 starsby jjred40 on 12/04/2016
    updated 01/03/2017

    Like that they come picked up my vehicle from work and returned it

  • Holly McGhee

    5 out of 5 starsby Hollymac64 on 12/19/2016
    updated 01/03/2017

    Very good. They were all about customer service and making me happy.
  • Service of Ford F 250 at Reineke Ford Findlay

    5 out of 5 starsby Paulstruck on 12/12/2016
    updated 12/29/2016

    The personnel was very polite and informative and got my service completed very timely
  • New tires on 2006 Fusion

    5 out of 5 starsby Tomookie on 11/11/2016

    Everything went smoothly without a hitch.
  • Trip check

    3 out of 5 starsby Dvallard5 on 10/21/2016

    This experience was fine they stayed in the time frame they gave me. But I thought the price was too high for just checking everything out
  • Phenomenal experience! Brian Hall is the to man when purchasing a vehicle!

    5 out of 5 starsby Vincedombrow on 09/27/2016

    Brian Hall assisted me with purchasing my first vehicle through a dealership today. Very professional, had everything done in a timely manner, does everything in his power to get you in a vehicle that you like.
  • Rev.

    5 out of 5 starsby WiseJames on 09/09/2016
    updated 09/16/2016

    They not only did the work in timely fahion, but they that I had enough credit to qualify for a free oil change. It cost me nothing. That's what I call a great place to have your car serviced.
    • Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

      by reinekeford on 09/19/2016

  • Ford Focus Transmission

    1 out of 5 starsby Bmccluer on 08/26/2016

    Recently traded car that had been serviced in the last week by Reineke, only to find out during the trade in evaluation of unaddressed issues with my car. The transmission was shot (noted by Ford, unwarranted even though it belongs to a sleu of recalls). Wheel bearing out, cupped tires, warped rotors (none noted by Ford). Sadly I was forced to take a significantly less trade in value or pay nearly $4,000 to have it repaired. I feel taken advantage of and betrayed by the service team at Reineke Ford Findlay. Too bad to, as I was previously a diehard Ford buyer, and planning on my next vehicle coming from Reineke, both of which are no longer true. Buyer Beware
    • Brad - We're sorry to hear that you were dissatisfied with the service you received on 8/19/2016. You had your 2012 Focus with 110,000 miles on it, in to our service department for a transmission shudder. We diagnosed the problem as the vehicle needing a clutch to fix that problem and you declined to fix the issue based on our records. We do not get a say on what gets covered under warranty, as we have to go by what is passed down from Ford on a corporate level.

      by reinekefl on 09/02/2016

    • Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further.Please reach out to Roger Barton at 419-422-1661 and we will do our best to make this better. We hope to hear from you soon.

      by reinekeford on 09/02/2016

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