Customer Reviews of Wagner Subaru
Review type:
Satisfied customers
by Jose Orsini on 04/16/2025
The buying and delivery process was stress free, fast, but not rush.
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The following reviews are more than two years old. They are not included in the overall rating.
63 reviews
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Express Service
by Cliffjohnson on 01/14/2023Fast service without an appointmentAwesome dearlership and service dept
by JAHoutback on 01/12/2023This dealership is so helpful and their service dept is A++Great service as usual
by DonDayton on 01/09/2023Efficient thorough reasonable service as usualWagner Subaru
by Frank. Vito on 01/04/2023Positive…professional…kind…Thank you for your review, Frank! Our team at Wagner Subaru appreciates your kind words!
A Great Service Department
by DonMorr44 on 11/21/2022The Wagner Subaru Service department is one of the best. It is very responsive to the car owner's needs at a reasonable price. They quickly greet the owner and get the car scheduled for service. The wait time to service the auto is… reasonable and the service keeps the owner informed as to the status of the service.Thank you for trusting Wagner Subaru with your vehicle! We're so happy you feel confident coming to see us for all your automotive needs! We'll see you next time!
Another good experience!
by Bob Gleason on 11/22/2022As always, great experience. Simply tires, battery and oil change. I knew these were all due and had solid quote ahead of appointment. Had free loaner which really helped. Wagners service with Wayne and his team the best. Have used them for… many years with all of my Subaru’s.Bob, Thank you for trusting Wagner Subaru to provide five-star service for you! We hope that you continue to visit us for all your service needs and look forward to another great experience next time!
on the road again
by RSanchz on 11/14/2022Nov 2022. Service department very professional and understanding.Vehicle recall service visit.
by Chris D. on 10/04/2022The service is excellent. The staff are professional and personable. My warranty repair required 1 day to complete. A loaner vehicle was provided at no cost. A great place to buy a car and receive professional service.Chris, thank you for the wonderful feedback about your recent experience with the Wagner Subaru team! We hope we can be of service to you again in the future!
18K Service
by Finbear on 10/03/2022Great service. Was finished sooner than expectedWe're glad that your 18k service at Wagner Subaru was a five-star experience! Thank you for being our customer!
Warranty Recall andOil Change
by Tom Green on 10/03/2022Excellent. Took less time than expected. Great summary review when complete. Great Dealership!Thank you for rating Wagner Subaru five stars, Tom! We're happy that you had a wonderful experience and look forward to assisting you again!
Purchase of 2022 Forrester Wilderness
by wickdot13 on 02/24/2022The person, Susan, at Wagner made the entire experience transparent, quick, easy and informative. No pressure.Wagner Subaru
by abrooks on 01/11/2022This is my 3rd. Forester I’ve purchased. I would never buy from any one else but Mike Reed at Wagner Subaru. Mike is Top Notch when it comes to helping with anything from sales service & just advice in life. The dealership & Mike are… perfect!Thank you so much for rating us five stars! We're happy to hear that Mike and the Wagner Subaru team could make your third purchase so enjoyable! We hope you enjoy your new Forester!
My Experince With Wagner
by JJ on 07/14/2019I wasn't your typical auto buyer, if there is such a thing. After 5 decades of life on this rocky planet I've never had a new car - always bought used. And most of those from private individuals. But I decided now was the time to… experience a nice, fresh, new car, at least once before I die. My criteria (affordable, all-wheel drive, looks) put Subaru at the top of my list. In my area, unless you want to travel to Cincy or C-Bus you have two dealers to choose from. The Wagner decal was on the cars of the Subaru owners I spoke with as I was doing my research (never owned a Subaru before). Figured they must be doing something right, so when circumstances necessitated that I get a car RIGHT NOW, I made the 25 minute drive to Fairborn and met with Will. You hear the horror stories of buying a car from other dealerships: the dickering, the time wasting, being handing off to the F&I guy, the sales manager, the janitor, etc. Well, you don't get that treatment at Wagner. Once you meet your salesperson you deal with him/her from start to finish. After my test drives (3 different models) he ran the numbers on my 1st choice. It was just out of reach for me financially. Drat. Ran the numbers on my 2nd choice. WINNER. All fees were disclosed up front and when I had a question about an item it was explained to my satisfaction (NOTE: I worked for GMAC for a time in my youthful past, so the auto financing business is not foreign territory to me). The time from where I first entered the dealership to signed deal was about 2 hours (this includes the test drives, which for me was about 25 minutes per vehicle). Took delivery the next day. I don't know if this is a Subaru thing or specific to Wagner, but they take the time to show you the various functions and features of the car before you drive off the lot. And, they have you come back in a couple of weeks to talk with another person to make sure you're happy with the car. Maybe they did this with me because I'm a first-time Subaru owner. Regardless, I liked it. Next month I'll reach the 6-month milestone. Time to change the oil and rotate the tires. I'll be taking it to Wagner. If their service department has the same focus on the customer as did the sales staff, then I should be in good hands. BOTTOM LINE: if you're in the market for a Subaru, Wagner deserves a crack at your business.GREAT Experience
by HTFOSTER on 04/18/2019This is the 7th car I have negotiated, it was a remote purchase and it could not have gone any smoother. I negotiated with 13 different dealers and Greg Sagasser got me the best price. Their fees were the lowest and he was honest from the… start! NO GAMES! Thanks Greg.Bad Experience
by Michael on 08/27/2018Dealer offered me a higher then MSRP price acting like I was getting a discount, then they failed to respond to my counter offer. Customer service promised me Bo Wagner will call me but, he never did. Based on those reasons I do not… recommend this dealership.Best car buying experience...ever!
by jfuchik on 07/01/2018I've been looking to lease a new Subaru for a long time and the time finally presented itself. I visited a large dealership in Columbus, OH and was treated poorly. I was pretty discouraged and almost gave up looking for a car. I then found… Wagner Subaru on the Edmunds website and read the reviews. I was contacted very quickly by the dealership and was put into contact with Will Xue. We exchanged emails and put the deal together in a few days. Today I took delivery of my new 2018 Crosstrek 2.0i Limited from Will. This was the absolute best car buying experience I have ever had and will never buy a Subaru anywhere else! It doesn't matter that the dealership is almost an hour away from my home. It is worth the drive and I will definitely return for service as well. You will not be disappointed if you buy from Wagner!Great Car Buying Experience
by MajorMel on 06/06/2018The best car buying experience I’ve had in over 40 years. Just completed the purchase of a 2018 Subaru Forester at Wagner Subaru in Fairborn, Ohio. After having done our research online on the makes and models we were considering, we… reached out to dealers for price quotes and settled on Wagner as the dealer that had our top vehicle at the best price. Product Specialist, Will, took our emails and responded to our request for his lowest out-the-door price without delay. He even arranged to find the vehicle we wanted in the color we wanted. We spent less than 1 1/2 hours at the dealer; 45 minutes for paperwork and 45 minutes for an in-car tutorial on vehicle functions led by Will, who was extremely knowledgeable and courteous in our dealings. This is the way car buying should be.When looking for a car stop at Wagner Subaru
by Matt_Henk on 04/29/2018I had a great experience dealing with Chris. He was very helpful and didnÂ’t pressure me into making a decision on a vehicle.Best new car purchasing experience
by Richmoore1 on 03/28/2018Working with Mr. Xue for the right vehicle at the right price was by far our most stress free buying experience for a new vehicle. We were provided excellent customer service and the questions were answered and demonstrations of the new… safety features provided. Wagner Subaru only sells Subarus and their expert knowledge of this vehicle was apparent. We highly recommend the professional and friendly Mr. Will Xue for your next vehicle. We drove over an hour based on word of mouth recommendations. We will bring our vehicle back for the scheduled maintenance and any routine care based on our initial experience. Certainly worth the drive !Zero Pressure People
by GrandpaMikey on 03/05/2018We came several times to test drive and discuss both the Outback and the Forrester. We were allowed to take multiple test drives with no restriction and no sales person on board. Pricing was straightforward and making a down payment with a… personal check late on a Saturday enabled us to drive away with our gleaming new Forrester which allowed us to not have to drive home in our 14 year old car to come back on a weekday. Thanks go especially to Will for doing all the work without having a sales manager put the pressure on for additional unwanted items.2018 Crosstrek: 1st time Subaru buyer
by dareshiranu on 02/28/2018Just today got a 2018 Crosstrek Limited. The vehicle is better than I could have hoped for and the staff at Wagner is top notch. Sales Manager Mike Reed made the whole process painless, if not instantaneous :). My first visit there to look… at cars was just on Monday, they were quite busy but everyone was cheerful... staff and customers alike. Many seemed to be repeat Subaru buyers as well, something you really feel they care about at Wagner. Thanks for a great experience.
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About our dealership
Doc Wagner, who lived in his mechanic's uniform every day, believed that people deserve great SERVICE. Here at Wagner Subaru, we strive to provide an outstanding customer experience during every phase of the vehicle ownership lifestyle. This dealership has worked on every Subaru model ever produced, and we strive to be capable and knowledgeable about all our products- just ask one of our product specialists. With our tremendous selection of new Subaru models, we can help you find a Subaru to meet every need, budget, and lifestyle- and we can do it with ease.
What sets us apart
GREEN DEALER: We support the environment, and we take pride in our status as a Green Dealer! Please utilize our single-stream recycling center, our low-flow faucets, and our various environmentally-focused events throughout the year!
COMMUNITY: By supporting SICSA Pet Adoption Center, Roads to Recovery, the Leukemia & Lymphoma Society, Nightingale Montessori, and more, we feel like we can provide a better experience for everyone in our community.
ONE-TOUCH AND NO-PRESSURE SALES PROCESS: You'll deal with one person throughout the entire car-buying experience. You'll never even be transferred to a financing department- our Product Specialists are trained to help you from start to finish!
EXPRESS SERVICE: You don't have to make an appointment for an oil change or tire rotation! Feel free to stop by our drive-in service department, at your convenience, and let our brilliant service department do the rest!
STELLAR CARE AWARD: Only the most dedicated Subaru retailers earn the Subaru Stellar Care Award. Those who earn the coveted Stellar Care Award demonstrate excellence in all areas of customer-focused performance.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Kiara Dou on 04/19/2025