Spitzer Honda
Customer Reviews of Spitzer Honda
Review type:
Great customer service!
by Jeanine on 07/22/2025easy in and out service. Ashley Jenkins provided great explanations about services performed and estimated time to get done was spot on!Close to home
by Valerie on 03/25/2025Once again my tire pressure light came on, so I was the 2nd car in the morning. Bailey Elliot was the tech, he greeted me, and saw what the issue could be, he quoted me a time frame. Elliott got me transportation to get to work on time… and back to pick up my car. He called me and gave me a quote. (No, I was not happy about having to pay) but he explained everything to me. Welcome Elliott to the Spitzer Honda Euclid location, I will be back...Oh, after 3 1/2 years my phone is finally connected to my carCustomer service award
by Mike Wolanski on 02/25/2025Ashley Jenkins in the service department was outstanding. She answered all my questions and was very helpful. Very knowledgeable and courteous.Review of great experience
by Pat Malnar on 01/14/2025updated 01/21/2025Spritzer Honda has a wonderful team of experts taking care of our cars. Especially Denise Vinson. She is the most capable person taking care of me and my car needs. She is so very honest and always tries to find the best solution for… service or needed repairs. She rocks! Thanks Denise! Pat MalnarPat, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Denise will be overly excited to hear that you added her to your splendid review, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!
Denise was amazing!
by Traci W on 12/31/2024updated 01/06/2025I was treated with respect and my time was valued!Traci, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! Safe travels!
Fantastic Service
by Karren J Warren on 12/21/2024updated 12/27/2024When it comes to service, they deliver what they promise. From the scheduling to the actual service, the process is seamless. I usually wait at the dealership for my service to be completed and the environment is comfortable and they… provide coffee and other beverages while you wait.Karren, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!
Great service
by Christine Turk on 12/18/2024updated 12/24/2024On time for appointment. Wait time was shorter than they had said it would be.Christine, Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs. Safe travels and Happy holiday's!
Outstanding service
by DB on 12/04/2024updated 12/11/2024Bailey Elliott provided courteous and professional service!Thank you for sharing this review with us. Bailey and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail.
Always on point with service advice. Honda Genuine Service and Parts
by James Grady on 10/26/2024Always reminding me of service needs.James, Providing quality and efficient service is so important to us here at Spitzer Honda Euclid and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they are always on point with service advice and always remind you of your service needs. We wish you safe travels until we meet again!
Nice job
by John Doe on 08/23/2024My advisor Denise Vinson. Understood what my problem was and kept me informed as to the progress of my vehicleJohn, thank you for taking the time to let us know Denise of Spitzer Honda Euclid provided you the utmost attention and satisfaction of assistance with us! Your recommendation is incredible support to our team and we wish you safety in all your travels!
Good for Honda
by Mary sassano on 08/05/2024Phil Kwon got my car in and finished on time.Mary, we are so grateful for your review about Phil's efficient care for your vehicle at Spitzer Honda Euclid! Your time is incredibly important to us and it is a delight to get you back on the road in safety in good timing. Please enjoy your travels until we see you again!
On timers
by Mary on 07/16/2024I got there for servicing on time and the car was finished as promised….on time!!Mary, we thank you for sharing your easy visit with us getting your car efficiently serviced in promised timing! Your recommendation for others to work with us goes a long way in return and we wish you safest of travels all around!
Phillip Kwon is fantastic in service
by CJS on 07/12/2024Phillip Kwon Is professional and great to work with. Highly recommend working with him.CJS, your kind review about Phillip's professionalism and great work is very appreciated along with recommending others to check us out! Thank you for all the positive feedback and safest of travels!
Best Dealership
by Michelle Rawlins on 06/22/2024Denise Venison helped me with my first routine service appointment. She was very friendly and thorough. Although the dealership was extremely busy, I was in and out in about an hour. Always feel well taken care of at Spitzer Honda.It is our honor to take great care of your first vehicle check and we are delighted to hear your experiences with us have been excellent, Michelle! thank you for your time sharing your awesome review, we look forward to your visit again!
Solution and Execution
by Timothy Austin on 06/19/2024The service department is responsive, concerned, and timely.Tim, we are grateful to receive your kind ratings for our dealership on our efficiency and success of your recent service visit! Please do not hesitate to let us know how else we can better assist you. Safe travels!
Javien Underwood was great
by John Doe on 05/24/2024I needed my car serviced, Javien helped me with the process, made sure I got updated on my repairs and explained things well.Hi John, Thank you for sharing the positive experience you had with Javien! We are delighted that he could provide you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Until we meet again, safe travels!
Fantastic Service at Spitzer Honda
by Karren J Warren on 05/07/2024Phillip Kwon was my service advisor last week. He was pleasant and efficient and got me checked in quickly. He stepped into the waiting area twice to give me an update on service on my vehicle.Thank you so much for your positive review, Karren! Providing top-notch service is so important to us, and we are glad that Phillip's efforts could meet your satisfaction. Please do not hesitate to let us know if there is ever anything more that we may help you with.
No complaints
by D Oliver on 04/24/2024I would recommend asking for Service Advisor Javien Underwood if you plan on taking your card for service. He kept me posted on the progress of work that was being performed and made sure everything was taken care of that needed done.Thank you for letting us know how Javien kept you well informed while your vehicle was being serviced. If there is anymore we can do, please do not hesitate to reach out to us. Take care!
My Honda
by Robert on 04/25/2024I was at Honda the other day for a recommended service during my last routine service appointment to replace my tire rod which I did a suggested I always listen to my service advisor Phillip Kwon for I know he is always looking out for my… best interest and the best interest of my car he's always concerned with my financials and my well-being when I'm at Honda I know I am part of the family and I am treated accordingly from the moment I walk in the door to the moment I walk out always a smiling face and warm conversation my experience at Spitzer Honda is always utmost I am always treated as a valued customer and it means the worldWe are grateful for you leaving Phillip this wonderful review! It's wonderful to know that he provided you with 5-star service. We hope to have the opportunity to work with you again in the future. Please do not hesitate to reach back out to us, Robert!
Everyone was happy!
by Deelass on 03/20/2024I was impressed by the professionalism that was displayed from the start. Unlike some places where it seems reps are there just to do their job and it shows, I was greeted and made to feel welcome. Mr Philip Kwon has excellent customer… service skills, (and I say that having been trained by a top sales company), He was knowledgeable about what service was to be performed and what I will need in the future. He didn't make me feel like he was trying to "Sell" me something but explained the benefits I would have for future service. He was honest and truthful. I know this because my brother is a retired mechanic and said the same thing I will be returning shortly and happily for the needed services.Javien is the best!
by Lynne on 03/09/2024Javien Underwood took care of my car. It was done in less time than the estimate and everything was done to my satisfaction. Even the seat was back in place so I didn’t have to readjust it.We greatly appreciate your 5-star rating, Lynne! We are glad that Javien could provide you with a top-notch experience, and hope for an opportunity to work with you again!
Mike, thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Ashley's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by Spitzer Honda on 02/26/2025