Germain Lexus of Dublin
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Customer Reviews of Germain Lexus of Dublin
Review type:
Used ES 350 purchase
by Scott J on 04/06/2025
Had a great sales experience with the Germain Dublin location. All the sales people are very friendly, knowledgeable and easy to work with appreciated the tech overview before leaving the lot. Lots of features to my ES 350 so it was nice to… have somebody walk me through all of them
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The following reviews are more than two years old. They are not included in the overall rating.
257 reviews
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Pleasant Deal Making
by Rottentot on 08/29/2019I appreciate the time and effort of my salesperson, Adam, and all the others who made this transaction smooth, and well, kind of fun. This is my second purchase from you and everyone was very accommodating as far as time and effort because… I live two hours away. I feel that the people at Germain Dublin are up front and helpful with suggestions. My cousin accompanies me on big decisions like this, and his family has bought several cars here. We are pleased.Best car buying experience I have ever had!
by MHawkins on 08/28/2019This was hands down the most pleasant car buying experience we have ever had! We had a very reasonable negotiation. Marc was fantastic to work with and made us feel welcome and went above and beyond to meet our needs. I highly recommend… Germain Lexus of Dublin! We will definitely choose to come here first for our next car!!Great experience
by Tide1 on 08/26/2019My sales person Clay Armstrong was very good. He was straight forward and very nice. I appreciate him and the experience he provided. World class Clay!Excellent purchasing experience
by Adrienne on 08/25/2019I had a wonderful purchasing experience at Germain Lexus of Dublin. Will Ruffing did an excellent job as well as sales managers Sal and Todd. I felt valued and appreciated as a guest at this dealership.Fantastic customer service
by 19RX on 08/24/2019I received phenomenal customer service from Will, Sal, Dakota and Clint! I also drove away in an equally phenomenal RX350!David and Bryan were Rockstars!
by SweetlyCBUS on 08/23/2019After a rough start with a new car salesman William, I was hooked up with David in used car sales. He was not only fantastic to work with but made sure that we were always taken care of and kept informed throughout the entire buying… process. Both David (and Bryan) exceed our expectations when buying a car. I was excited to find the car I've been looking for and able to make a deal that worked for everyone. Plus - Bryan really went out of his way to make sure that our car was equipped with all-weather mats (super important to a mom of 3 kids and 2 dogs).Impressed
by TomWendorff on 08/08/2019updated 08/14/2019Germain was able to find exactly what we were looking for, namely an RX350 with Matador Red Mica exterior and Black Leather interior. We were replacing a car that had been totaled a week before our new purchase. The new purchase was a… great ending to a trying week.Impressed
by TomWendorff on 08/08/2019Germain was able to find exactly what we were looking for, namely an RX350 with Matador Red Mica exterior and Black Leather interior. We were replacing a car that had been totaled a week before our new purchase. The new purchase was a… great ending to a trying week.Quick and painless
by Ls918 on 08/05/2019I had a very good experience working with Jon and Brian at Germain Lexus. I got the car I wanted, at the price I wanted - and the conversation and service was exceptional.Purchased 2004 Jaguar
by Jim on 07/14/2019Great experience from when I first arrived, until I drove off in my new car. Everyone was nice and respectful while at your dealership. I dealt with Jon Aponte. He was very knowledgeable, and answered all questions. Jon even picked me up at… my residence so I could pick up my car. Very happy with my purchase.William is great!
by OhioNurse on 06/22/2019William knew I was on a tight schedule and had everything prepared for me when I arrived to test drive and select a new vehicle. William provided me with options and explained the difference between the vehicles. A pleasant and very… efficient process! This is my second vehicle with Germain Lexus of Dublin.Very easy and enjoyable buying process
by Madeline on 06/21/2019Just purchased my first lease and couldn't be happier with the ease of the whole process.Great buying experience.
by John on 06/07/2019My first contact with Germain Lexus was with William, Internet Sales Manager. I requested pricing information on a 2018 RX350L. Throughout the day, we corresponded until a purchase price was agreed upon. William was very helpful during… the process. A test drive was scheduled for the following day. William gave us an overview of the car and answered our questions. After the test drive, my wife and I knew this was the car we wanted. The actual purchase process went smoothly as well, starting with William, then B.J. (Financial person), then Christina who did a great job explaining the car's features. Overall, this was a very positive car purchasing experience. Everyone was friendly, courteous, and made us happy to be new Lexus owners.Germain Sets the Bar for Customer Service!
by CLarkins on 05/20/2019It was a rainy Saturday and I had an option to end my lease for my current Lexus 3 months early. My husband and I decided to drive through the lot and 'just look'. I even told him that I was not in the mood to test drive anything. A… minute or so after we drove up and got out of our car; a salesman came walking up and the first thing I noticed was his welcoming smile , Clay Armstrong. Long story short; I ended up test driving a GX 460. We met Todd Mathews and he presented a very aggressive offer which had our attention; and a week later the lease deal was made! Todd and Clay both articulated how they wanted to develop a customer relationship with us since we had worked with the Toledo Lexus for my last 2 vehicles. Clay was very attentive and communicative during the process which was very easy and pleasant. The day I picked up my vehicle I met Chris Owens their Tech Specialist and she reviewed all of the GX options and how everything worked. She was so patient and fun to work with! I felt like I had known her along time! Lastly Clint Boyd made the Financial piece quick and painless! I have had my previous Lexus vehicles serviced by Germain (Cassy is AWESOME!) but this was my first leasing experience. I cannot say enough great things about the Dublin team! Thank you for such a pleasant experience and why would I want to go anywhere else? Dublin has set the bar very high for customer service and I look forward to continuing that relationship for years to come. With appreciation, Cynthia LarkinsExceptional listening and explanations
by Pete on 03/31/2019I have purchased Lexus from Germain for more than 20 years. It was always a good experience, but this time surpassed my expectations. The salesman really listened to what I wanted and he found the exact car. He took time to explain the… features and get the app. The finance person also did an exceptional job of explaining. The tech expert took so much time explaining everything and making sure everything was set and I knew how to make changes. I left totally comfortable. I’m sure they were all happy I purchased a car, but I really felt like they personally wanted me to be very happy with my purchase. Greta product and exceptional service—can’t ask for more.Great service
by sheimlich on 03/11/2019We found the car we wanted online so reached out to the dealership. Daniel was our sales rep and took great care of us. My first visit to the dealership, he walked the car with me and let me take it out for a test drive. We talked via… email for a couple days and he answered all my questions. When went back up to see the car again, he was waiting for us and answered last questions. At no time did I feel any pressure to buy. We loved the car and the whole team made the final purchase and paperwork easy and quick. Will definitely recommend Germain Lexus of Dublin and Daniel.shout out to Bryan Hammond
by Jon on 02/27/2019Special thanks to Bryan at Easton, very willing to help find that special car - even if its at the Dublin location.Will is very helpful
by ShunchaoWang on 12/26/2018William Ruffing is very helpful to introduce everything about the RX 350 and service offered by Germain Lexus. He is super professional, put everything we should know from the vehicle itself and the service/warranty offered by both Lexus… and Germain Lexus. We had visited another Lexus dealer twice but the sales representative never mentioned free maintenance of 2 yrs and Germain lifetime powertrain warranty to us. As a buyer this is very important! After we had talked to Will for half hour, we decided to make the purchase! The procedure was detailed and concise, we drove the car home within 2 hours staying at the dealership. Definitely recommend Will and the dealership!ES 350 Purchase from Germain Lexus
by Tom_in_Dublin on 06/18/2017I had an enjoyable, low-pressure purchase experience from Germain Lexus of Dublin. This was my fourth purchase from Germain, so I know the drill. Eva Castenada was pleasant and knowledgeable; she quickly derived the list of available cars… that met my specifications. Once settled on a car, the negotiation was professional and quick. The delivery specialist was also knowledgeable, particularly with respect to the technology. I was pressed for time so she offered to have me come back when I have more time.Hi Tom! We are so pleased to hear about your recent visit with Eva Castenada and our delivery specialist, Christina Owens. We strive to provide you with an enjoyable and professional buying experience. Thank you for taking the time to write your 5 star review. We look forward to working with you again!
Nice car buying experience
by Karmacat on 08/30/2016I chose this dealer because they had the hard to find pre-owned Lexus we were looking for. The salesperson, Marc, was very nice and low pressure when I test drove the vehicle. The buying experience was easy. My online research showed the… car was priced fairly. The salesperson said he replaced the bumper because a crack was found, and new tires were put on. All the car's features were thoroughly explained before I left the dealership after the purchase.We're pleased to hear that you were able to find the Lexus you were looking for and that working with Marc was a great experience. Thank you for taking the time to write a five star review.
Pre owned purchase
by tconner3 on 08/15/2016The sales and financing processes were flawless. I would recommend the family of Germain dealerships to everyone, especially the Lexus store in Dublin. Also, ask for Marc Honick, sales consultant, a true professional.We're pleased to hear you had such a great experience with Marc and the finance process. Thank you for recommending Germain Lexus of Dublin and for taking the time to write a five star review.
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About our dealership
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
What sets us apart
As a part of the Germain Automotive Partnership, we have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
by Germain Lexus of Dublin on 04/07/2025