Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Review type:
Used ES 350 purchase
Total Trust in Service Team
by ljt_hybrd on 09/11/2015I received a warm welcome as soon as I arrived in the service area. My service representative greeted me and we reviewed everything that was going to be performed and checked on my car during my appointment. I had a few questions which… were addressed immediately and also asked that they check a few other items on my car. When you have the same mechanic working on your car you get a sense of comfort knowing that they are familiar with the vehicle and can keep an eye on potential issues that may arise. I totally trust the team at Germain Lexus of Dublin and would not trust my cars to any other dealer.We're so glad that you trust us to take care of you and your vehicle. It's our pleasure to deliver a great service experience each and every time you visit! We look forward to seeing you again!
Excellent Customer Service
by Dave_H_ on 09/08/2015Germain Lexus of Dublin has legendary excellent customer service. Everyone I know that has a Lexus serviced there, including me and my wife, has the same story: Their service department is the epitome of what car care service should be.… From the late model loaner cars, the elaborate waiting area, to the free carwash, I actually look forward to dropping my car off for routine service. They are always respectful of my time, polite, courteous and professional. The best car service I've ever experienced. My personal service advisor Josh Welch sets the gold standard for customer service. Mr. Rick Germain should be proud of what he and his team have created at Lexus of Dublin.Dave! This review makes us feel so great! We love knowing that you actually look forward to service and working with Josh! Thank you so much for such a heart warming review!
Service is the difference maker
by ChipOhio on 09/07/2015I am on my third Lexus all serviced at Germain Lexus of Dublin. My son is driving my hand me down and with 180K miles it still runs like a new car. I love the personal service. They remember your name and truly work with pride.We firmly believe that the experience of buying a Lexus doesn't end when you leave the dealership, but just begins! The same level of personal service extends into our service department and we couldn't be more pleased to know that our customers appreciate it. Thank you for the review!
Excellent, as always
by dgimple on 09/03/2015Standard 75k service on my ES350 and it couldn't have been smoother. Technician found an additional issue with the car and my service rep contacted via phone to confirm the cost and timing before going ahead with the work.We're glad you were so pleased with your recent visit to our service department! The importance of having your Lexus serviced by someone who knows exactly what to look for in each of these cars is makes all the difference. We look forward to continuing to take care of you and servicing your Lexus!
Excellent service that listens to its customers
by juangoodyear on 08/27/2015I have been using Lexus of Dublin since 2002. They have always been prompt, flexible and fair. Work has always been top notch I trust my service adviser and the service manager.We appreciate your lasting loyalty and look forward to providing the service you've grown to expect from Germain Lexus for many years to come! Thank you for the review!
Wonderful Service Center
by clp3 on 08/26/2015I recently moved from NC to Dublin, OH and was a little worried about switching to another dealer for my service, but Germain Lexus was wonderful! They were very welcoming. I was able to get an appointment when I wanted to come in and they… estimated the time to service my car perfectly. When it was ready they reviewed everything that they had done and answered all of my questions. Great Service!First of all, welcome to the Buckeye State! Second, thank you so much for taking the time to review us, and we couldn't be more pleased to hear how great of a time you had at our dealership. We're honored to have your business and we promise to live up to and exceed the expectations you have for what a Lexus Dealer experience should be!
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
by Germain Lexus of Dublin on 04/07/2025