Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Review type:
Used ES 350 purchase
Very happy with Germain Lexus of Dublin.i
by blossom7 on 04/23/2016I am so pleased with the professionalism and attitude of each person at Germain from the time I arrived for service for my Rx350 until I brought the loaner back to get my car. Everyone there goes the extra mile to make sure that you are… pleased with their work. Mike even removed the tar spots I mentioned! Thank you so much.Mike and the whole team here at Germain Lexus of Dublin couldn't be happier to take care of your RX350 and make the whole process as smooth and effortless as possible. Thank you for such a great review!
Great Service Experince!
by Dubhill on 04/23/2016I have always received great service from Germain Lexus and this time was no exception. It is amazing how they do it! I haven't had these kind of service response anywhere and I am not just talking about cars dealers.Our customers are among the best around and we think they deserve to be treated as such! Thank you for using us for your service needs and we look forward to continuing to impress!
65,000 mile service
by chadg40 on 04/22/2016Germain Lexus does an outstanding job. My loaner car was ready as soon as I dropped off my vehicle and the email/text alerts made sure I knew as soon as the work was completed. This is a first class operation with good people.That's a great compliment Chad! Thank you letting us take care of your Lexus.
Great scheduled service at Germain Lexus
by 67Stang1000 on 04/21/2016Superior service at my scheduled check up.Thank you for the 5 star review!
Best Experience ever.
by pineapple6 on 04/22/2016I was treated like a part of their Family. It was a great feeling, all the staff are all friendly, and my sales man ( Everette) was awesome . I wish I could go back and buy a car everyday.Ha! We wish you could come back and buy a car everyday too! But we'll settle for every once in awhile, and we're glad that we'll at least get to extend you the same great experience in our service department when it's time for your routine maintenance! Thank you for taking the time to write us a review.
Excellent Service
by Nbuckkey322 on 04/16/2016This is service like no other. Everyone is professional and welcoming. The service rep kept me updated on progressome and the car was spotless when I picked it up.We love to hand a customer back their car looking good as new and we always want you to know what's happening while you're waiting. Thank you for letting us service your Lexus!
Happy Customer
by fashin4evr on 04/14/2016Was very satisfied with the service of my vehicle, as well as the professional courtesy rendered to me as a customer. Thank you.Thank you for your review and the 5 stars!
Honest Service
by Operaguy on 04/13/2016The memory controls for the driver's seat did not function and the "quick" fixes did not solve the problem. I expected that the memory control module was either bad or maybe a wire was loose...something the Lexus User Group said sometimes… occurred when the door panel was removed for some other service. They thought that the total service time for determining the problem and ordering a part if necessary would take less than an hour. In less than an hour they found a loose wire and the job was finished. They could have said the memory control was bad and I would never have known the difference. The met all the expectations I could have had for quality and timely service. They had never seen the car before and it was used, so they were not the original source of the problem, either. Good show, Germain Lexus!!!Our goal is to always serve our customers first! We'd much rather find the most efficient way of fixing an issue that will serve our customers the best than just throw parts and money at an issue. We're so happy your seat is back to how it should be!
Everyone made me feel special
by aarich21 on 04/07/2016Roberto and everyone who assisted with my purchase made me feel like I was a valued customer. I never felt rushed and all my questions were sincerely answered.You absolutely are a valued customer here at Germain Lexus of Dublin and we're so glad that Roberto and the entire staff could do their part to make you feel that way. We're so happy you let us help you find the perfect vehicle and we appreciate you leaving us a 5-star review!
Happy Customer
by Fashin4evr on 04/06/2016I am very satisfied with my purchase of the redesigned R. X 350, my dream vehicle, this SUV, lives up to everything that has been reported and published about it, I enjoy driving my vehicle all of the time. Thank… you Germain Lexus!You picked up an amazing vehicle! We're in love with this latest generation of RX and we think it matches your username very well! Thank you for being a Germain Lexus customer.
30,000 Mile Service
by jdborelli on 04/06/2016Went like clockwork... Cassie, my service tech, answered all my questions/concerns and was both pleasant and professional. She advised me on what needed immediate attention and what could be put off until my next visit.We're happy to hear that Cassie did a great job getting you in, taken care of, and on your way! Thank you for the review!
They have serviced my car for 2 years
by samantha1235 on 04/04/2016I love everything about the Germain service center. I will own a Lexus as long as I live in Columbus so I can keep coming here for service. The phone always gets answered, Chris always remembers me and my car, the service bay and waiting… area is so clean and comfortable, the loaner cars are always available and are beautiful. I love how clear the invoices and recommendations are, I never feel pressured or up-sold. They really took the hassle out of car maintenance.Hi Samantha! Chris and the whole team here at Germain Lexus look forward to continuing to take the hassle out of car maintenance and seeing you in our service department for many years to come!
Good experience
by Shelld73 on 04/05/2016First time leasing new car. Easy process- very informative & experienced sales staff. Final pickup was also easy- seamless and quick processWe're so happy we could make the whole process so easy, seamless and quick for you! Congratulations on your first lease and thank you for the 5 stars.
100,000 mile for 400 H
by Robinsalty on 03/25/2016I was taken care of like a VIP by Mike Swetnam. He is the best! Give him a raise!If you're a Germain customer, you certainly are a VIP in our hearts and minds! Thanks for letting us know how much you enjoy working with Mike and the service he delivers to you!
Service with a Bright Shiny Ending!
by powderpup on 03/24/2016At the recommendation of my Germain Lexus Service Consultant, Josh Welch, I sent my 2002 RX-300 to the Germain Vehicle Salon for an exterior body rejuvenation to exfoliate and repair 14 years of road exposure. All of the areas identified… were treated, the price quote was accurate, and Germain provided me with a loaner vehicle. Having the loaner vehicle was ideal since the Salon discovered a couple of additional items that warranted some extra care and attention, By having the loaner vehicle, I was able to afford them the extra time to do the job right. Much to my surprise and delight, the vehicle came back looking considerably less road weary. Given the vehicle's age, this was a great cost alternative to full-scope body shop paint and repair as I saved more than double from a quote I received 3 years ago to have it done as a full-scope body shop job. Once again, Josh Welch steered me in the right direction and delivered yet another Germain 5-star customer service experience. "Perfection is not attainable, but if we chase it, we can catch excellence along the way." Vince Lombardi, GB Packers Head Coach, NFL Hall of FameIt's great to hear that you partnering with Josh ended with an amazing looking RX at a fraction of the cost you had been quoted before! Congratulations on your vehicle makeover and we look forward to continuing to service your Lexus for many years to come!
regular service
by welshlady on 03/23/2016As usual, an excellent service experience. Chris Havey always takes care of everything for me. I depend on him, completely. Everyone at Lexus is great.We thank you for taking the time to recognize Chris and the whole team here at Germain Lexus! We love taking care of you and your vehicle on each and every visit.
Dead Battery
by Golfercm on 03/13/2016I called Mike Swetnam from Florida and asked him if he could take care of my battery issue before I return home on Monday. He said he would take care of it and he also gave me credit for the life remaining on the battery that was dead and… could not hold a charge. As always, Mike goes the extra distance to make sure his customer has a great experience at Germain.We're so happy to hear that Mike was able to take care of your battery issue and get you a credit on it! We think so highly of Mike here because of instances like this, and how he lives true to the spirit of helping a Germain customer in any way we can! Thank you for the review!
Consistently Professional and Courteous Service
by PowderPup on 03/13/2016Josh has handled all of my scheduled service appointments since moving here from CO. He answers all of my questions, explains the services to be provides, recommends the most appropriate services with respect the vehicle's use, and had… never misled or tried to upsell unnecessary services. A loaner vehicle has always been provided when requested. When waiting for smaller service appointments, the completion time is always within 30 minutes or sooner than the time estimate provided. Josh and Germain Lexus of Dublin consistently deliver an excellent customer experience.It sounds like you and Josh have developed a great relationship around serving your Lexus! We're so happy to read that you're you consider your experience here in our service center to be an excellent one! We look forward to continuing to deliver a great experience for you on each and every visit!
Great customer service
by 2011isf on 03/12/2016My service coordinator pointed out to me there was a coupon for the service. Additionally they hand washed and vacuumed my car for no extra charge. I have bought and serviced 4 cars from them and never had a bad experience.We look forward to continuing to deliver the same great service you've grown to expect from us, and hope to continue to surprise you with our customer service whenever possible. Thank you for the 5 star review!
Fun In The Sun
by SusanM28 on 03/11/2016Decided it was time for a newer car from my current 2000 ES300. Looked online and saw the IS250C and wasn't looking for a convertible but it caught my eye. Meet with Everett Zoog and he made the process so easy. The gentleman that did… the credit process was so helpful and guided me through the process. The Dublin Lexus team is awesome.Hi Susan! We're so happy to hear that the IS250C caught your eye as a great replacement for your ES! As you've already found, Lexus lasts a long time and we know you'll love this IS for as long as you want to. Thank you for all your kind words and we look forward to seeing you in service when it comes time for your routine maintenance.
2011 RX 350 Service call
by HeidiRue on 03/09/2016I am always pleased with the service and professional workmanship I receive at this dealership. Cassie Jessy is the ultimate best customer service rep I have ever worked with and all the personnel here are very pleasant which makes a… service call extremely easy and enjoyable. I would not hesitate in recommending anyone to visit this service dealership.Cassie get's a lot of shout-outs in our review sections so we're happy to see another fan of hers! We appreciate your endorsement Heidi and look forward to continuing to take care of you and your Lexus!
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Scott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
by Germain Lexus of Dublin on 04/07/2025