Germain Honda of Dublin
Customer Reviews of Germain Honda of Dublin
Review type:
Dublin Honda Germain great place for buying a new car
Pre-owned
by Paul on 11/08/2020I purchased a used certified pre-owned vehicle. I brought the car back the next day. AC does not work. Remote start does not work. Service man says he fixed the issue. Went home still does not work. Now I have to bring it back next week for… service. You would think that certified pre-owned means they reviewed the vehicle.We understand your disappointment and frustration. Our team apologizes for any inconvenience we may have caused. Best Regards, Craig Ferguson General Manager
Nail in tire
by Laura on 11/02/2020Went in with low tire and Kevin noticed nail was in tire. He had tire repaired in an hour. You don't know how much time and aggravation he saved me in noticing the nail and getting fixed fast at reasonable price. Kevin showed great empathy… and took time to make sure I was taken care of even though I could tell he was busy!We are happy to know that Kevin was able to address your tire concern and get you taken care of right away. Thanks for sharing. Best Regards, Craig Ferguson General Manager
Honda Multi Point Inspection
by Honda Multi Point Inspection on 10/27/2020Took my 2018 Accord in for an oil change on Saturday morning. I was greeted by my service consultant Jennifer Hess. She told me how long my wait should be and honored my coupon, even though I left it at home. They were extremely busy and… my car still finished within the time frame she said. Thank you Jen! Sincerely, One Happy Customer😉Thank you for taking the time to share your positive experience with Jenn. See you next time. Best Regards, Craig Ferguson General Manager
Outstanding Service
by Jack Barnhart on 10/27/2020First, I love my Honda Accord. Since moving to Columbus, I only let Germain Honda service my car. Germain lived up to their outstanding standards during my recent visit. Ryan Kennedy greeted me in the garage. I told him what I wanted… and he took it from there. I wanted new wipers, oil change and tire rotation. He took it from there. All I had to do was wait in the newly remodeled waiting room. It only took them 40 minutes and I was on my way. When it comes time to replace my Honda Accord, I will definitely visit Germain. Also, they will continue to service my Accord.We strive for 100% satisfaction and it appears we achieved that on your recent visit. Thank you for letting us know that Ryan took excellent care of you. Best Regards, Craig Ferguson General Manager
Honda Pilot
by Kevin Withers on 10/23/2020Great experience as usual! Kevin Withers is always up front and honest!We appreciate your business and the kind shout out for Kevin. Best Regards, Craig Ferguson General Manager
Above and Beyond Sales Experience
by JPickard on 10/21/2020Excellent experience with Stephanie Hausherr at Germain. Stephanie went above and beyond in accommodating my needs. I cannot recommend Stephanie and Germain highly enough. Stephanie hand-delivered a brand new CR-V to my driveway and I live… an hour and a half away from Germain. All of the paperwork was easy to complete. She even transferred the plates from my previous CR-V to my new one. A true five-star experience.Congratulations on your new Honda CR-V! We are delighted to know that Stephanie took great care of you and made your buying experience so seamless- from beginning to end! We appreciate you taking the time to leave her this wonderful review. Please drive safely, and do not hesitate to let us know if there is ever anything more that she or the team may help you with! Regards, Craig Ferguson - General Manager
Quality Customer Service
by Steve Crommett on 10/21/2020Germain Honda in Dublin, Ohio really knows how to take care of your car and of you! Kevin Withers was kind, respectful and made sure I knew how long my wait would be. It actually turned out to be 30 minutes shorter! This quality service… is why I don’t mind driving 90 minutes from my home to get my Honda serviced at. Germain!Thank you for leaving Kevin this kind review. We appreciate you traveling to Dublin and allowing Kevin to provide you with the quality service you deserve as a valued Germain customer. Best Regards, Craig Ferguson General Manager
Service review
by Robert Tejano on 10/14/2020Troy Almanson always takes good care of me. He is very friendly, honest and helpful. Always have had a good experience with Germain Honda Service. Highly recommend to those looking for a reliable place to get their vehicle regular… maintenance done.We thank you for leaving Troy this wonderful review and for your business. Best Regards, Craig Ferguson General Manager
Body Shop Fix
by Good Work on 10/12/2020Gary Ricard, estimator for body/accident repair was very specific about the repair, time involved and the reasons why he made his comments. He was accurate! The car looked perfect, again he explained the care requirements following repair… as well as the paperwork. Thank you Gary.Thank you for choosing Germain Honda of Dublin for your automotive needs. We are happy to know that Gary took great care of you. Best Regards, Craig Ferguson General Manager
Great service
by Satisfied on 10/06/2020Great service. I used Germain for routine maintenance on my new Honda passport which required a couple of recalls. I also had a cargo net which was difficult to install. Not only was the service done ahead of schedule but the cargo net was… installed as well.Thank you so much for your positive review. We are pleased that our team could be of assistance to you and get your needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to let us know if there is anything more that we may help you with in the future! Best Regards, Craig Ferguson- General Manager
Service for Bare CRV
by Service Bare CRV by Jenn Hess on 10/05/2020The service was outstanding (as always). Jenn Hess is the best. We take all our Hondas to her directly.Thank you for leaving Jenn this 5-star review! We are pleased that she could consistently get you and your automotive needs thoroughly taken care of. We appreciate your business and look forward to continue providing you and your vehicle with our best care in the future! Best Regards, Craig Ferguson- General Manager
Service
by Dan on 09/30/2020Amy Pickens did an excellent job of writing up the services and recalls for my 2019 Odyssey. It went smoothly and I was in and out in a matter of minutes. I didn’t wait and let them know that I had a ride to work and when my van was… finished, Amy arranged for the shuttle to come and pick me up at work. All tasks were finished to my satisfaction and the check out process was also quick and efficient.We thank you for taking the time to share your experience with Amy. We are happy to know she met if not exceeded your expectations. See you next time. Best Regards, Craig Ferguson General Manager
Germain Honda
by Germain Honda on 09/22/2020Mohamed Rufai and I worked on my last two leases. Mo did a great job with every request and question that I came up with. He is very helpful and through and took all the time I needed to work out a deal for me.Congratulations on your new vehicle! We are so appreciative of your repeat business, and we are pleased that Mohamed could provide you with a remarkable experience once again! Offering 5-star service and deals is always our goal, and we will be sure to provide you with nothing less in the future! Regards, Craig Ferguson - General Manager
Service review
by Tim Demyan on 09/22/2020Kevin Withers was on top of the service provided to my 2020 Honda Pilot recently and did an excellent job of following thru from the initial service write up to the on time delivery of my completed vehicle, within the time frame promised. I… was very pleased with both Kevin and Germaine!!Tim, Thank you for leaving Kevin this positive review! We are happy to hear that he took exceptional care of you and your automotive needs. We appreciate you confiding in our dealership with your automotive needs, and we look forward to continuing to provide you and your vehicle with our best care in the future! Regards, Craig Ferguson - General Manager
Kevin Withers is the best at Germain Honda Dublin
by Steph Leasure on 09/21/2020I bought my car at Germain Honda and have had every service completed at Germain. I always am able to leave knowing my Honda is serviced properly. It is very important to me service is completed well every time! Germain is consistent.Steph, Thank you so much for your wonderful review! We are honored to have your confidence and loyalty, and we are pleased that we could consistently provide you with the quality service that you so much deserve. We wish you the safest of travels and hope to continue serving you and your automotive needs for years to come. Regards, Craig Ferguson - General Manager
Helpful and responsive salesman.
by Retired woman on 09/18/2020I knew what I was looking for and Matt Shindler took it all in, showed me the right car and got me out the door with a good deal, right at my price point. No games or gimmicks, just a clean transaction. I’ll recommend him to others.Congratulations! We are thrilled that Matt could accommodate your needs and provide you with the perfect vehicle, deal, and overall experience! He will be proud to have earned your kind recommendation, and we wish you the safest of travels in your new ride! Best Regards, Craig Ferguson General Manager
Service at Germain Honda
by Service at Germain Honda on 09/16/2020Kevin Withers at Germain Honda took great care of my service issues. He went above and beyond by checking to make sure my needed parts were delivered before I came to his establishment. He was very complete and kind.Thank you for leaving Kevin this 5-star review! We are delighted to know that he took great care of you and ensured that your experience was as efficient as possible. He will be pleased to hear how greatly you valued his assistance, and we wish you the safest of travels until we meet again! Regards, Craig Ferguson - General Manager
Great Experience at Germain Honda
by David Myers on 09/16/2020I purchased my 2020 Accord Touring last week at Germain Honda of Dublin. David Myers was my salesperson and was extremely professional, friendly, and knowledgeable. There was no high pressure, he just answered all my questions and got me a… very good deal. I highly recommend Dave.David, Congratulations on your new Honda Accord Touring! We are overjoyed that David could be of great assistance to you and make your overall experience both smooth and successful! We thank you for taking the time to leave him this 5-star recommendation. Please feel free to give us a call if you ever have any further questions or concerns!
Regular service
by D Schroer on 09/14/2020Chris Robinson took excellent care of me and my PilotThank you so much for your positive review! We are happy to hear that Chris took great care of you and your automotive needs throughout your visit. We wish you safe travels. Please do not hesitate to let us know how we may serve you again in the future!
Excellent service
by Heather B on 09/10/2020The service provided was above and beyond!!! Simply amazing!Heather, Thank you so much for your wonderful review! Providing top-quality service is always our goal, and we are thrilled that our efforts met your satisfaction. We wish you safe travels. Please do not hesitate to let us know if there is anything more that we may help you with in the future!
Major axle(s) replacement
by Seths 2012 Honda Pilot Touring on 09/09/2020I had an issue with turning the steering wheel more so to the left. A crunching, grinding noise that I thought was the power steering system. Turned out to be the front axels on both sides of the Pilot. Fortunately I had an extended… warranty that came into play and was extremely beneficial. The vehicle now rides like it is brand new!Thank you for taking the time to leave us this 5-star review! We are pleased that our team could get your automotive needs thoroughly taken care of. Your safety is our utmost priority. Please drive safely, and do not hesitate to give us a call if there is anything more that we may help you with in the future! Best Regards, Craig Ferguson General Manager
Thanks for letting us know our dealership team did a great job, Ozzy! Ensuring the utmost attention to your needs is our top priority. We hope to work with you again some day!
by Germain Honda of Dublin on 09/12/2024