Waste a lot of my time. So rude.
Simply they wasted a lot of my time and money. The first day they wasted my time by asking wired and non-related questions like my SSN and my rent price though I told them I have loan approved beforehand; I had to repeat this sentence several times. They were pushing me so hard to sell their car more than the KBB fair price so I left the dealership. The second day they called me several times and eventually said we go with the fair price. They asked me several times to go to the dealership, so I spent another $20 on uber to get there. Once I arrived there they told me that the car is sold. At least they could call me and cancel the appointment. So rude to me.
Don't Get Ripped off by Germain Honda of Dublin's Service Department!
I took my 2009 Honda Pilot to Germain Honda of Dublin couple of days ago to diagnose my vehicle for misfire and lacking the power to accelerate. Unfortunately, I was disappointed over and over and over again. The service manager who was working on my vehicle (Eddie) misdiagnosed my car with a bad EGR valve and wanted $532 to replace it. Two hours later he called me again and asked for my authorization for another $1,000 to replace "bad front catalytic converter." I realized he either thought I was stupid or he didn't know much about my vehicle, at all. So, I asked, "which one?" He replied, "the front one!" My car has three catalytic converters: one on the back and two on the front with one on each side of the engine. I was driving this vehicle for a long time and had no issues with all my three catalytic converters that they diagnosed "the front one was coming apart" and damaged my EGR valve. Usually, when catalytic converters go bad, they throw an ECU code with bank one or bank two statement that indicates which one went bad, if not all. I told Eddie if you don't have the code of which one went bad don't replace it, or he might as well replace my front left fender to find out why my vehicle was misfiring! He didn't like that but, If I know anything about cars, I know they can absolutely run without catalytic converters! Long story short, they also stated that they inspected my spark plugs and found "the plugs were not fouled." This is very important, but I'll come back to it later. And after they told me they replaced my "bad" EGR valve and charged me $531.89, I found out my old EGR valve (if they ever replaced mine) was as good as theirs. I'm having the same issue with the car that I had when I, regretfully, brought my car to Germain Honda of Dublin (RIP-OFF PLACE). What's worst is that I realized very quickly that they've no one to reason with or knows what he/she is talking about. I took my car to another car service shop across the street from Germain Honda of Dublin ( RIP-OFF PLACE). [For SEO reasons, I'll not name the other car service company along with this bad review]. They told me I only needed a set of new spark plugs and my car's throttle needed cleaning, which had lots of carbon build up. They replaced my spark plugs and cleaned the throttle. My car runs better than ever before and accelerates smoothly as well. This other car service shop charged me only $219 and, had they charged me even more, I'd have been okay with it as well. I would not take my son's Thomas and Friends toy car to this RIP-OFF PLACE (Germain Honda of Dublin). Never ever again! Buyer please beware of Germain Honda of Dublin's service department and do yourself a favor and never take your car there. Othman
Straight forward dealer
Dealing with Germain Honda of Dublin is straight forward. I agreed on the price before I went to the dealership, and there was no hidden fees. I drove away the car I want in 2 hours. Max
Contact on web site
I have now sent two notes about our 2011 CRV burning too much oil. Germain has not responded. I am adding 1 quart oil every two weeks.
I had my car towed to the service department to have the alternator changed. The amount quoted for this service was $1408 and said the service would take 6 hours. This price was unacceptable and I got a quote from a nearby national shop for $580. Germain Honda made it very difficult to get my car back and have it taken to the other shop once I told them I would not be needing their services and the service representative Eddie was condescending. The other shop ended up charging $430, almost $1000 less. I understand that dealerships are sometimes more expensive, so after the fact I called a competing dealership who informed me that for them to perform the same service with factory parts they would have charged $640 and the service would take an hour. I really wonder what Germain Honda planed to do for the extra $800 in those extra 5 hours. I had planned to take my car to Germain Honda for some extensive body repairs. I won't be.
DO NOT BUY A CAR HERE, GO SOMEWHERE ELSE PLEASE! PLEASE READ
Here is a review for the experience that I had at Germain Honda and it has not been a good one, I will NEVER by another car there, nor would I EVER recommend my worst enemy to buy a car here. So the short version of my experience goes like this I found a great car that I wanted at Germain and I went to purchase it, the sales staff (Woody) was a nice person and took care of me We came up with a reasonable offer for my car and I accepted, the financing portion of the car went over to JB BRENTSON (Finance Manager) in which he told me that I needed proof of income, bank statements all that good stuff, (I was using my own finance co) after over an hour they told me the deal was done they put a 30 day tag on my car, gave me the keys and off I went as a happy customer, so I thought As time went by I did not receive the payment coupons in the mail from the finance company, I thought this was kind of weird so I contacted them and they told me, they have not heard from Germain, I asked them if they ever sent them payment they said NO a contract was never even signed and we have not heard from them. So about 20 some days later, I get my memorandum title in the mail, with the car now in my name and germain as the previous owner, I went to the license bureau and got my tags Well everyone knows that when you get that title, then the dealership has received their money and all is good or otherwise they would not send it to you Well, not a Germain. So approximately 60 days have gone by and I still never received any payment coupons in the mail, I was starting to wonder what was going on, since I didnt want to get behind on my payments, so I contacted my finance company and they said wow something is weird, let us contact germain and see what is going on, so they did and contacted me back and they said, oooppps, germain made a mistake, they sent you the title to the car and they have figured out that they never received payment, lol and a contract wasnt signed and they have also have been trying to contact you (which is false information also) The finance company and I spoke, since now the car is mine (they gave me the title, taking the car out of their name and into mine) but of course, the smart JOHN REYNOLDS (very exaggerate) told me this was not the case they would have came after me for the car, lol (sorry cant do that you screwed up, BAD!) But anyway, my finance company called me from Germain and asked if I would come down and fix the issue and of course I said yes. I took time out of my workday to go visit JB BRENTSON the so called Finance Manager and wow, to much surprise he was extremely happy to see me, lol MR Brentson also told me that he is soooo thankful that I came in to do this because, he was well aware of the situation, the FREE car they gave me and the impact this could possibly have on his job Being an honest person like I am, I was more than happy to sign the contract so they could get paid, I did so they were happy, I felt better and JB BRENTSON told me thank you so much for doing this, if you EVER need anything let me know I will take care of you!! I said ok, that is fair and you have a deal. Of course now I have made 1 payment on the car, Germain has their money (of course) they are happy and now when the stuff gets deep and I need that favor from JB that told me, Guess What?? Lol Its not hard to figure out folks! So now my car is sitting at their service department broke down, I bought this car on 2/2/2015 and today is only 05/11/2015. My car would not start and there was a green key light flashing on my dash. (Means the immobilizer has scrambled the key code and it does not recognize my key, all it needs is reprogrammed) Service is telling me that they think the PCM is bad and maybe the immobilizer, lol (good techs, right?)and it would only be 1500.00 to fix the car but, I was told that if the PCM is not the problem then they would take it back out and not charge me for it, wow very bad tech, just doing a little R&R on my car at my expense because he doesnt know what is wrong with it Bad move! Needless to say, Brooke from the service Department contact JB and he now states that We are not going to fix it for you, I cant help you!! Wow of course I am shocked, after all that went on with the financing company and the huge favor that I did for him. My car is still sitting at Germain, it wont run, I dont have the money to fix it (I spent 100.00 to have it towed there, on JBs word when I went in there personally on 05/07/2015 and spoke with him and he said to have it towed in here and we would take care of it) NOW HE WONT AND GERMAIN WILL NOT STAND BEHIND HIS WORD!!! I told Brooke to just push the damn thing out in the parking lot and let weeds grow around it... So on Friday 05/08/2015 this [non-permissible content removed] by the name of JOHN REYNOLDS calls me and we spoke briefly about my car and to say the least he is an arrogant, rude, self-centered, egotistical and very stupid person, that has no business being a Manager at Waffle House, let alone Germain Honda of Dublin, He told me that my mechanic broke my car, because he had the key in the ignition and took the battery cable off the car and that it fried my PCM, LMAO! This is great, probably the best thing I have heard.. So JOHN what you are telling me is if an owner of a Honda drives down the road and breaks down, with lets say a dead battery and they have their keys in the ignition that it will fry the PCM and you are going to tell them screw you, its your fault you broke it anyway, in a rude car salesman attitude he told me I am NOT fixing your car, so what do you want to do with it? I told John that a favor was kind of owed to me and he said for what, because we sent you the title on accident he also told me you did the right thing by coming back in here to sign the contract lol I told him wow JOHN that is very kind; just push it out in the street where it belongs and let weeds grow around it. I will stop here now, just remember ladies and gentlemen there are plenty of Used Honda dealerships out there, please take this as a lesson like I have had to: AND DONT SHOP HERE, GO SOMEWHERE ELSE PLEASE!! I was a very honest person in coming back to the dealership after they gave me a free car, because of their screw up, I was stupid, it was a stupid thing on my part, I would never do it again, but I guess I also figured that Germain would be kind to me back, just like JB BRENTSON said they would, for the honesty that I did Thanks Germain For nothing!!!!!!!!!
Total organizational failure
The TL:DR of this story is: Never, ever, ever, ever, ever (did I say ever?) trust Germain Honda sales, service, or body shop. The GM (Craig Ferguson) probably has no idea of all these issues -- such a shame. Part of me didn't want to write this review, because I've bought three vehicles from Germain Honda and had hoped that actually meant something. I also wouldn't have written this, but "three strikes" against the same dealership seems a bit egregious. With the exception of Woody Woodrow, who has been absolutely fabulous, Germain Honda of Dublin has been a complete failure for me and my family, with the following: 1) Sales treating me like an uneducated child. Being "talked down upon" from the used car manager wasn't my cup of tea. 2) The service department replacing the starter in our van, only to then drive it for more than 20 miles. When speaking with Tom on the incident he honestly said "I have no reason I could even make up for why they drove the van over 20 miles." At least he was honest about that, and he even offered a free oil change. During that same phone call I said "I'm a little leery about getting the body work I need done on the van because of these issues." 3) Had the body work completed this week. On Tuesday of this week, get a call from Bre that states "we removed the bumper to repair the van only to have one of the parking sensors break. The sensor itself had been "glued" so that no longer works. Its $300-400 to repair and your entire parking system won't work without it." Great, now I have a broken system. I decline to pay that amount, and the van work is completed. Pick up the van and low and behold...no pinstriping has been completed, even though the work order had it clearly stated on paper. According to Joe its a "5 minute fix" -- part of me is fearful that our family van may somehow break or be driven to Cleveland by the time it's actually corrected. Naturally, I have to leave work slightly early and get the striping done, because they are only open until 5pm on Friday... Fast forward to speaking with Melody Markham, the customer relations manager on Thursday morning. She seems genuinely interested in the situations I've described and assures me that she will follow up with Joe on getting the situation fixed. By 2pm Thursday, I haven't heard from anyone, Bre, Joe or Melody so I decide to call Melody. I'm not 100% what had happened, but the 2nd conversation it came across as though I had been passed on directly onto Joe, my past issues didn't seem to matter and I was bothering her. In my opinion, Steve Germain has the most disappointing dealership, service department and body shop on the Northwest side of Columbus.
What a Car Shopping Experience Should Be
I have visited Germain Honda on 2 separate occasions in the last 2 years. Both times the experience was pleasant. Two years ago when I was shopping for my daughters first car I test drove a Honda Accord. Although I did not end up buying the car the salesman was very friendly and helpful. He even worked up the numbers for me so that I could think about it. There was no pressure, and no annoying phone calls afterwards. After learning my Odyssey was deemed a total loss after and accident last week I visited Germain again. Once again the experience was pleasant. I ended up being helped by the same salesman, which I now know is John - or Smitty, as he told me. He was very helpful in showing me around and explaining the differences in the trim levels of the CR-V's and Accords. He even went inside and printed off a list of every one they had on the lot for me to look at and take with me. I decided to test drive a CR-V. By the time I was out of the bathroom he had the car pulled around and sent someone to put more gas in it. While we waited for the car to return he was nice enough to help me figure out what may be a fair or expected price from my insurance company for my Odyssey and even printed things out for me! What a pleasant experience after visiting Ricart and Hugh White Honda the day before, where I was talked down to and treated like a nuisance. I would not hesitate to buy a car from this dealer. Honest, knowledgable, friendly people. I hope they have a vehicle I want when I have to make my final decision.
Chris G. @ Germain Honda of Dublin.
Got in touch with Chris G. @ Germain Honda in Dublin back in October of 2013 when my wife got a new Honda Pilot. Very good experience. Chris appraised my lease car at that time and said he would keep an eye out for me on any Honda - specials and contact me when something came up. We had a few interactions between mid-October and Mid March... but then this past Saturday he called at 2PM with an offer I liked. I was in the dealership at 3.30PM and drove out at 5PM with a new car. Excellent. Chris is down to earth, to the point, no-nonsense and quick. He tells it how it is. Like most people, I've dealt with a variety of good and not so good car-salespersons in my life... Chris is definitely a couple of notches above anyone else. Recommended!
My First Honda
I was dropped off at Germain Honda by the rental car company. Schmitty could tell I needed a car. He helped me immediately and started showing me what I was interested in. After three test drives, I finally found the one I wanted. Schmitty was very forthcoming with all the information related to the vehicles. The internet listed price was pretty good for the type of car and its condition. Schmitty made me feel like he cared and made sure I was completely satisfied. The financing took a while, seemed like they were a little short staffed, but ultimately Ron got me a fantastic interest rate! Overall, I had a great car shopping experience at Germain Honda :-)
Norman L. was very helpful to me when I came to Germain Honda of Dublin. He was very polite and took the time to ask me what type of car I wanted. Norman also cared enough about giving a good deal and going the extra mile by showing all the options and extra luxuries that the car had to offer. I will be sure to tell my family and friends about the exceptional service he gave me and the warm positive vibe I felt when I was there. I am appreciative of Norman's service and I hope that I will do business with him again and Germain Honda of Dublin in the future. Michelle Page-Moon
The entire experience at Germain Honda was a pleasure. Chris G. was our salesman and from the get go he was extremely helpful. I told him I hated the car buying process and he made it painless. I would highly recommend Chris and the Germain Honda dealership.
I give the whole process a 5 Star. Chris G. was great to work with. He offered input on the vehicle that we considered and also pointed out some features of the competitors that we did not know about. At no time was pressure put on us to purchase additional upgrades or warranties, but they did go over the options and made it clear that the decision was entirely our own. Jack L. was also great, he worked with us on our down payment as we wanted to charge the whole thing to our credit card (airline points) and he was thorough when going over all the paperwork. I highly recommend Germain Honda, especially Chris G. and Jack L.
Used Kia Sorento
We made contact with the dealership through Meredith, a personal friend. She connected us with Rod, who helped us on the Used Car Sales side. He quickly pulled up the car we wanted to see and had it ready to go for a test drive. He worked with finance to offer us a good trade-in on our vehicle and stayed late to help us wrap up the deal and make the switch. Sean was super helpful when reviewing the options of additional service coverage and remained professional and helpful, even when the end of his scheduled day was near. He quickly processed many options and was able to offer a competitive financing opportunity. Overall, our used car purchase experience at Germain Honda of Dublin was great!
Another excellent experience
We purchased a new Honda Civic after getting excellent advice from salesman Frank P., who has helped mus with previous purchases. Everyone at the dealership was helpful, especially in explaining some of the new technology in the vehicle.
Proficient and Friendly
Appreciate the proficiency and friendliness of the Germain Honda folks. They are always ready with details and provide options and varieties available. We picked up the car which was delivered just 1 hr back, as the sales person thought we might be interested in it, and they agreed to show it to us even in the freezing temps. Next day the car was ready for us with all inspections done and out of the door for us ... Good Deal !
Very pleasant first experience
Damion (I know I spelled that wrong) was a very nice, friendly and personable gentleman. He told me he would take care of me and he did. I'm very pleased.
Excellent customer service!
I am very pleased with my service at Germain Honda of Dublin. The customer service was outstanding and I felt like I was dealing with very honest folks. I was disappointed in the fact that I brought it in for a diagnosis and was quoted an estimate to diagnose the problem. However, I was not communicated with between diagnosing the problem and fixing it. In other words, I never authorized the fix, just the diagnosis. I would have appreciated ongoing communication and updates throughout the process. The fix ended up being under warranty though so there wasn't a charge. Regardless, please communicate and authorize between diagnosis and repair if the repair was not authorized with the initial estimate. Thanks for a wonderful overall experience!
Great buying experience
(NORMAN L.) I purchased a used Honda CRV from Norman and Germain Honda. He was both attententive and knowledgeable. He was not pushy at all. I would definitely ask for Norman if I were to purchase another vehicle from this dealership. I would recommend him to family and friends.
Used Truck Purchase at Germain Honda of Dublin
My experience buying my used 2011 GMC Sierra on January 2, 2014 with Germain Honda of Dublin was extremely pleasant. The salesman, Norman L., was accommodating and willing to please from the very first phone call when I inquired about the truck through the very end of the deal and beyond. Not only was the negotiating process and working with the finance department fulfilling and hassle free, but Norman and the dealership were very concerned with my level of satisfaction the days and weeks following the purchase. I was discouraged to notice a few days following my purchase that there was a very small chip in the windshield. The dealership and I must have simply looked past it as we thoroughly inspected the truck. I simply contacted Norman and he immediately sent out an auto glass repairman to my place of work. Unfortunately, the chip could not be filled due to a failed previous filling. After contacting Norman once again about the failed repair, without hesitation, he said the dealership would cover a full windshield replacement. Days later, Discount Auto Glass came to my place of work and installed a brand new windshield free of cost. The truck looked and felt brand new as I inspected it prior to buying it. It was in fantastic shape inside and out (kudos to the previous owners). I was relentless in my efforts to talk down the already reduced internet price, and we were able to negotiate a deal that I was very happy with. The truck and dealership met every single one of my needs; year, mileage and price. It's not often that we find retailers and salesman that care about people, but it is apparent that Norman and the dealership do. I recommend and will continue to recommend salesman Norman L. and Germain Honda of Dublin. They made my very first vehicle purchase a delightful occasion.
used Honda Pilot
We found a Honda Pilot online. My husband went in on Monday to drive it, found out it was sold already,so Norman worked hard to help him find another one we may be interested in. My husband drove a few, found one he liked,worked a deal and when I got off work we went in and signed the deal. Norman is very friendly and very knowledgeable about the product he is seeling. I would strongly recomend Norman if you are looking to buy a new or used vehicle.