Germain Lexus of Dublin
Customer Reviews of Germain Lexus of Dublin
Review type:
Class act dealership
by Bill Kraft on 04/01/2025updated 04/08/2025Excellent service and competent staff. My salesman was “Manny”. I recommend him!Used ES 350 purchase
by Scott J on 04/06/2025Had a great sales experience with the Germain Dublin location. All the sales people are very friendly, knowledgeable and easy to work with appreciated the tech overview before leaving the lot. Lots of features to my ES 350 so it was nice to… have somebody walk me through all of themScott, we're delighted to hear that you had a positive experience with our team at Germain Lexus of Dublin! Enjoy all those features, and don't hesitate to reach out if there is anything else we can assist you with!
I’d drive to the next state to do business with Bryan Hammond and his team
by Lorree on 04/05/2025I would drive to another state to do business with the leadership team of Germain Lexus Dublin. Bryan Hammond used car sales manager is a master in his industry and customer satisfaction oriented customer satisfaction oriented leader; this… is obvious by all the associates you encounter from start to end. Not everything can be perfect, but when a hiccup surfaces Brian and Andy; management team responded swiftly and professionally. Then you make your way to finance, and if your lucky the you'll land in Ryan's office!! He juggled me in person, and the husband out of town electronically and never missed a beat, making the entire transaction seamless right down to "no high pressure sales" for extended warranty's, answered all my questions and eased any concerns! I bought the extended 5yr and exterior/interior protection for extra peace of mind, I'm so happy!!Great job team... I will recommend them ( Especially Mr Bryan Hammond) to anyone and everyone!! I love my 2023 RX350 Bryan Hammond) to anyone and | everyone!! I love my 2023 RX350 AWD LUxARY... and Ilove the new friendships made!! Thank you for being the amazing team you are!!! Lorree & Perry FordLorree, thank you for sharing such a glowing review of your experience with Bryan and the team at Germain Lexus of Dublin! We're delighted to hear that everything from sales to finance was seamless and easygoing. Enjoy every moment in your new ride, and we hope to see you again down the road. Safe travels until then!
Germain Lexus of Dublin
by Will on 02/04/2025Good dealership with great people. My salesperson, Lucas Chen, was friendly, knowledgeable, honest and straightforward with the purchase of my new car. Took the lead with several departments to resolve all our concerns. With all the new… car technology Meg was most helpful syncing all our devices and demonstrating the functionality of all the different operating systems of a new Lexus. Overall a great experience.Will, we're delighted to hear that Lucas and Meg provided you with a great experience at Germain Lexus of Dublin. Thank you for your kind words, and we hope you're enjoying all the new technology in your Lexus!
Professional
by JAB on 01/21/2025My visit was handled very professionally. Manny asked great questions to understand my buyer’s needs, as well as, answered my questions in a clear fashion. I never felt pressured during the process. My best car-buying experience to date.We're delighted to hear that Manny provided such a professional and pressure-free experience at Germain Lexus of Dublin. Thank you for sharing your best car-buying experience with us!
Germain Lexus of Dublin
by YC on 11/25/2024Morgan, our sales rep was helpful and the sales team was friendly and professional. They were able to answer all our questions. The only downside was once we decided to buy we felt a little rushed to finish the deal, but this may be normalThank you for sharing your experience with us at Germain Lexus of Dublin! We're glad to hear that Morgan and the team were helpful, though we apologize if the process felt rushed. Your feedback is valuable, and we'll work on ensuring a more relaxed pace in future transactions. Enjoy your new vehicle!
Outstanding
by Dan D on 10/31/2024Very professionalWe love seeing 5-star reviews. Thanks, Dan!
Best car buying experience!!
by Adam J on 05/20/2024Jimmy McDuffie delivers on the red carpet experience. Jimmy truly cares about the customer experience and really cares about each customer. Jimmy did not pressure me into making a purchase and really let me take my time choosing the right… vehicle for me. I love my new NX and I can’t wait to do more business with Jimmy in the future.Adam, we're delighted to know that Jimmy provided you with a top-notch experience at Germain Lexus of Dublin. We hope you continue enjoying your new NX!
Highly recommend Germain Lexus of Dublin!
by M and J on 05/29/2023We have been working with Germain Lexus of Dublin for over a year looking for the "just right" vehicle for our needs. Our salesperson remained consistent, knowledgeable, friendly, well informed, and looking out for our needs for well over a… year. We finally found the vehicle and, wow, the experience could not have been more pleasant, friendly, smooth, efficient, and professional. These qualities matter to us and, if they matter to you, you have found the correct dealership. After we signed the dotted line, the dealership was about to close (something we felt very bad about) but they treated us without any regard for the time. The technician took his time to go over all of the features; probably the best lesson we've ever had with the automobile technology interface. Both he and our salesperson stayed well past the closing time and did not hesitate to make this experience comfortable and professional. Germaine Lexus of Dublin gets a five-star rating from us and we will recommend them at every possible opportunity.We are thrilled that we were able to provide you with a pleasant car purchase experience here at Germain Lexus of Dublin! It means a lot to us that you appreciated our salesperson's dedication, expertise, and friendliness. We are grateful for your recommendation and hope you enjoy driving your new vehicle!
Cannot recommend
by Beverly L on 04/19/2023Drove over 3 hours to look at a used car this dealer had posted for sale online. Asking price was $24,803 and we offered them $24,500 cash. Sales manager, Bryan, was brought into the picture and made comment that he would be willing to… take $200 off the price to make me feel good about myself. I was appalled. I was packing up my stuff to leave and he commented once again, that he was willing to take $200 off to make me feel like a got a good deal after driving that far. I am an educated professional woman. I do not need a used car sales manager to make me feel good about myself. And I most definitely cannot recommend a dealership that is so condescending to women. I walked out. Contacted the dealership management about the issue. Never heard back. I do hope that they don't condone such disrespect.Would Not Recommend
by Sherelle on 04/12/2022I am displeased with the service that I received from Germain Lexus of Dublin. It has been 30 days since I signed the loan agreement for my car and they intentionally have not sent the paperwork over to my credit union nor provide the… memorandum to obtain the license plates. The temporary tags are due to expire on 4/15/22. This was due to my refusal to apply with another credit union. Throughout my time spent at the dealership, they continued to push me to obtain financing through another credit union so they could receive a “kick back.” When I declined and informed him that I was already pre-approved with my credit union, they proceeded to collect my information in an attempt to pull my credit. I was then told me that I wouldn’t be able to finance two vehicles because I told him that I owned the Telluride sitting in the parking lot. Luckily, they weren’t able to access my credit profiles because they were frozen. When they finally submitted the vehicle I selected and my information to my credit union, they received notification that I was approved for the vehicle, my credit score (which was in the mid 700’s), and my interest rate. It also noted that I was a member of the credit union. While signing the paperwork, they continued to make comments about my profession as a notary signing agent/business owner that was irrelevant and made me feel uncomfortable along with attempting to tell me how to run my business. Then I was told that I had to remove my mask in order to sign. When I received the keys for the vehicle to finally leave, they continued to make comments stating that I should have applied with the other credit union and stated that they wanted to call me regarding my profession and the paperwork. The next day, I left a voicemail for them to see if anything else was need from me, but I never received a return phone call. I texted the salesperson to see if anything else was needed, but they stated that it was their day off and they’ll let me know. That same week, I decided to return to the dealership to re-sign the loan agreement again with someone else in the finance department because I noticed that my first payment date was incorrect. I was informed that paperwork is sent over to the lenders on Fridays. Since the loan agreement date of 3/02/22, my credit union has not received the paperwork and they have made several attempts to request if from the dealership. I would not recommend purchasing a vehicle from this location.Certified RX
by LR on 07/25/2020Had my last Lexus 12 years and loved the brand so much I bought another, this time a CPO RX. Looks new, Kevin was very easy to work with, as was finance guy. Purchased on a Tuesday, picked up that Thursday and was told if I found anything… wrong, they will make it right and I firmly believe it. Love it!Thank you for the rave review! We are so happy to hear that Kevin and our Germain Lexus of Dublin team made it easy for you to get into your new-to-you Lexus. We hope you continue to enjoy it.
Easy buying process
by Michael Bernhard on 07/24/2020We worked with BJ and he helped us get exactly what we wanted. He didn’t push anything on us and I greatly appreciated it. We love the car and will be back for our next car buying experience.Thank you so much for shopping with us at Germain Lexus of Dublin! We are delighted to hear that you love your new vehicle. We appreciate your feedback and look forward to assisting you in the future.
My new Lexus
by Johanna L on 07/23/2020Morgan was amazing! He helped me get my 2019 Lexus RX 350! I recommend everyone use him! He was detailed and very helpful!!Hi Johanna, thank you for reviewing Germain Lexus of Dublin and for giving a shout out to Morgan! We are excited to hear that he helped you into a 2019 Lexus RX 350 as it's our goal to get customers into the perfect vehicle. Congrats and safe travels!
NX200t
by Atsushi Harada on 07/14/2020Jimmy was very kind and patient for me. It’s amazing experience.Thank you, Atsushi! We are so happy to hear that Jimmy earned your five stars.
Great People
by Ed and David on 07/11/2020It is nice to return to a dealer who remembers us and takes care of us as if we were old friends. This is something that is lost at a lot other dealers.We are honored to have you as loyal customers, Ed and David! Thank you so much for your repeat business and wonderful review. We hope you have a great week.
Completely pleased
by Ken Etherington on 07/01/2020Our salesman Kevin was very patient and worked hard to satisfy our wants and needsKen, thank you for taking the time to share your feedback for Germain Lexus of Dublin. It's wonderful to hear that Kevin provided you with the five-star service that we strive for. Enjoy your new vehicle!
Great Experience
by Corey and Jennifer Clay on 06/30/2020Wife and I drove up from Indianapolis so I was skeptical on what to expect. Needless to say I’m extremely pleased with my experience. Hands down the smoothest and easiest car purchase I’ve ever made. Everyone we encountered was extremely… nice and helpful. My salesperson Jimmy Mcduffie was the best. He didn’t put any pressure on us and was very helpful and thorough. He is a genuinely nice person.Corey and Jennifer - For you to say this was your easiest car-buying experience makes our day! We really appreciate you making the trip out to see us and are so glad that Jimmy delivered helpful service. Thank you for your business and enjoy your new ride!
Jim McDuffie
by Kim on 06/29/2020Jim was super helpful and informative. Made our purchase easy and smooth throughout the entire purchase.Hi Kim, thank you for taking the time to review the five-star experience you had with Jim at Germain Lexus of Dublin! I am glad to hear that he made the purchase of your vehicle such a seamless process. Safe travels!
Berrien Purchase
by Berrien Purchase on 06/25/2020A good experience, no high pressure.Hi Berrien, we appreciate you stopping by to leave us this review. At Germain Lexus of Dublin, we are committed to providing every customer with an enjoyable experience and I am glad to hear that you were taken care of!
satisfied customer
by germain Lexus of Dublin on 06/15/2020we purchased a Lexus UX250 and a Lexus ES350 within the last 3 months. the UX to replace a much loved IS350C and the other to replace my 2017 RX 350 coming off lease. All sales people were helpful and courteous They answered all our… questions and helped to connect our phones for navigation. Thank You mr. Germain...Thank you so much for your repeat business! We are very glad to hear that our team provided helpful service to get you into your new vehicles. Safe driving from the Germain Lexus of Dublin team!
The next time you're in need of a new Lexus or service for your current ride, turn to Germain Lexus of Dublin, OH. As a part of the Germain Automotive Partnership, was have years of experience bringing high-quality automotive experiences to drivers from all over Greater Columbus and beyond, and we're proud of the reputation we've earned as a customer-focused dealership. Pay our Dublin, OH, Lexus dealership a visit at your next convenience, and start down the road to a better driving future.
Searching for a new Lexus? We have a wide selection at our Lexus dealership near Delaware, OH, and our staff will help you find the new Lexus that's perfect for you. Explore a new Lexus RX or NX for a sleek crossover that makes daily commutes and weekend journeys alike a breeze, or get behind the wheel of a powerful sedan like the Lexus IS or GS. You can also browse our inventory of pre-owned Lexus models, as well as L/Certified alternatives like the Lexus GX, CT and RC. Speak with our Lexus
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Bill, we're glad to hear that Manny and the Germain Lexus of Dublin team provided 5-star service! Thanks for sharing your kind words!
by Germain Lexus of Dublin on 04/08/2025