Crown Eurocars of Dublin
Customer Reviews of Crown Eurocars of Dublin
Crown Eurocar Service Department
byon 12/10/2020
I made an apt through the Mercedes Me App to have a tire repaired and submitted a request for use of a loaner vehicle. When I showed up the following week the dealer had no record of my apt even though I had received email confirmation. This is where Brian Tassinari snd his team stepped up. They knew I had made other commitments thinking I would have the loaner so they immediately pulled my car into the garage and had me on my way in little over 30 minutes. Great team at this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dave Kohler is the best!
byon 10/26/2020
I have been getting my car serviced at Crown and with Dave since 2015. He has consistently taken excellent care of the car as well as provided excellent customer service! He is efficient, thorough, and on time. This visit I had the car loaded for a pottery class and he even moved all my supplies to the loaner car. Above and beyond service. Thank you Dave!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Yearly maintenance service
byon 10/23/2020
Overall great service. My advisor (Michael Lyons) was excellent handling my scheduled service issue as well as my additional concern that popped up the night before my appointment. Will definitely be returning to Crown for future needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service/Install.
byon 10/22/2020
I took my new SUV in for diamond finish and illuminated star install. Michael Lyons, my service advisor, provided and estimated completion time-frame and kept me updated throughout the process. When I picked up the next day, Michael ensured that I was satisfied with the work completed and answered my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience this time
byon 10/19/2020
Michael Lyons is very professional. No Bull and straightforward. He has dealt with me twice now and I preferred him to the other person who dealt with me before that. I had a very bad experience in Dec/Jan and consistently asked for a survey and never got one thus was very disappointed . Hopefully things are on track now again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/05/2020
Shen always does a great job. 10k service appt, performed and was on time and accurate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 09/30/2020
As usual, Todd Johnson did an excellent job of explaining the work needed on my vehicle. The work was completed in a timely manner. I was able to sign the necessary paperwork and make my payment online before I picked up my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 09/26/2020
Bryan Moser was awsome. He was prompt and stayed in touch. Parts were ordered and installed as expected. Highly recommended for service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Long term friendships........
byon 09/25/2020
We have been customers of Crown Mercedes for over 20 years.... and Todd Johnson has always been our service manager. Always professional, friendly,accommodating, as he managed the care of our multiple autos. As we have aged and faced serious health challenges, he went out of his way to be sure all work was completed perfectly...we felt appreciated and special... then I talked with other customers - and discovered he related to them the same way. He is a stellar associate of Crown!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
60k maintenance
byon 09/12/2020
Shen Saguisi was who I dealt with and he was punctual and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Automobile service and a recall on the steering bolts.
byon 09/08/2020
My service person, Bryon Moser, was knowledgeable about my requirements and I am happy with the results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
S560 Service
byon 09/01/2020
Shengqian Saguisi did an outstanding job on my warranty service. Very timely and proficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/27/2020
Went in with no appointment and a slow leak in one tire. They got me in and out quickly and I would not hesitate going back there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unscheduled repair performed quickly
byon 08/26/2020
Check engine light came on which can be catastrophic. I have a code reader and learned it was a bad o2 sensor. When I dropped the car off I was greeted promptly and kindly and everyone was adjusted to Covid protocols. They repaired the sensor, didn’t try to repair anything else or sell me something I didn’t need. They didn’t over complicate it and I had my car back when promised all washed and clean. I will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional and helpful.
byon 08/24/2020
Used David Kohler very Professional and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flat tire
byon 08/22/2020
Very friendly and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 08/06/2020
Dave Kohler had great communication skills. He kept us informed throughout the time of service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Mercedes dealership in Ohio
byon 07/21/2020
After dealing with the other dealership in Columbus I decided to finally take my car to Crown. I had always wanted to visit but it is a 25 minute drive from me. All I can say is I love them and they will be doing all the service on my car now. Michael Lyons is nice, courteous and makes sure he keeps you updated on what is going on with your vehicle. Thank you Michael! Love your customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and professional team
byon 07/21/2020
Michael Lyons is a wonderful and professional service agent who helped me with utmost professionalism and highky knowledgwabke.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crown Mercedes Service Appointment
byon 07/13/2020
It was was a pleasure working with Bryan Moser. He was efficient and provided me with timely updates on the progress of the repairs on my vehicle.The work was completed on time without any issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Review
byon 06/02/2020
I have been engaging with Brian Tassinari for all my service needs and he has always provided a very high level of customer service! On this visit he was patient in understanding my needs and clearly communicated the service plan & estimate. Upon completion, the billing and pick-up was very seamless. Overall, it was a great customer experience! Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments