Customer Reviews of Byers Toyota
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Wonderful experience
by Jennifer Dhawan on 06/28/2025
The buying process was smooth from start to finish. Taylor Young made the process very easy and answered all our questions honestly. He supported us through the process including shipping the car to us.
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Wonderful experience
by Jennifer Dhawan on 06/28/2025The buying process was smooth from start to finish. Taylor Young made the process very easy and answered all our questions honestly. He supported us through the process including shipping the car to us.
The following reviews are more than two years old. They are not included in the overall rating.
71 reviews
2020 red highlander ❤️
by Riham on 03/19/2020I just want to talk and rate my recent experience at the Toyota dealer in Delaware Ohio. As you can see I gave it 5 stars 🌟 this was a very smooth process from beginning to end , more specifically I would like to give high praise to my… salesman JOE SPEARS. Not only he was a Truly genuine and a gentleman to boot but also a true professional. I had a recall call to go check my sienna air bag and seat belt. While waiting in the lobby I had to go check this amazing beautiful car in every way while he was waiting on his desk and offer his help. Wasn’t ready to buy car but he got me hooked to all the new features especially safety ( exactly what mother of 4 children needs ) the more time I spent talking to him the more inclined I became. His Knowledge and experience and approachIs quiet relaxed and there was no pressure at all from him. After my husband showed up we got more convinced he found a way to make it work in our favor and we couldn’t have asked for much more then that. We choose the exterior and interior color we loved with all the great features added. Within a month the car was here couldn’t wish for more it was incredibly amazing and beautiful and when I sat with Joe to teach me all about it I left this place crying as having the best gift ever from my husband and Joe. Thank you so much Joe you were incredibly helpful And you did everything you could to get me into the vehicle I’ve always wanted you did a wonderful job and will will definitely recommend you to all my friends and relatives that they have to come to this place before visiting any other dealers.Excellent Sales and Follow up
by Jim-and-Sun.S on 02/07/2020My wife and I came to the dealership looking for a used car with prior determined and negative expectations. We were greeted with a smile and a welcome by Sean Anthony. He listened to our wants and concerns. He talked to us to determine… just what we wanted and what we expected out of our new purchase. We settled on a 2018 Camry. We have previously owned a Camry and this 2018 didn't disappoint. Our review is not on the car but on the outstanding experience we received from Byers Toyota Used Cars. The sales procedure was kept open and no hidden fees or services were sneaked in along the way. Sean did a fantastic job of explaining everything. He was supported and helped by his management and finance team. As you can imaging any used car requires a little adjustment to satisfy both the buyer and the dealership. Byers Toyota wanted to make a new customer and it showed in the whole process. We would recommend Sean and Byers Toyota to be given a chance on your next used car purchase. We feel that you will be happily surprised by the them.Lightly Used Camry
by Brian on 01/24/2020I worked with Kyle with my recent purchase of a very lightly used 2018 Camry, he was very professional and knowledgeable. He explained everything in detail and was honest about the offer on my trade in, (a heavily used 2007 Camry). I would… recommend Byers to my friends and family with no hesitation. My step daughter is looking to purchase a newer vehicle due to a recent accident where her vehicle was unfortunately totaled and I will be bringing her into Byers.Incompetent employees schedule appointments for things they dont have
by Aformerrepeatcustomer on 01/21/2020I made an appointment 2 days ago to replace a wheel on a 2012 Tundra. When my husband showed up for the appointment, after wasting 30 minutes just asking stupid questions, they finally told him they don't have the wheel there. Then they… just stood there like deer in headlights, expecting him to just be ok with that. Why would you schedule an appointment , and not check if it's there. Or it would have been ok if they could have called at some point before the appointment to say it wasn't there. The fact that they didn't even care enough to check makes us unlikely to return .Horrible service
by SP on 09/18/2019updated 09/25/2019Incorrect analysis provided by the dealer with a hefty bill, exactly after 20 days of the end of 3 year warranty period on a new car. When i checked with another auto shop, the claimed failure part by Toyota is in good working condition. I… would never go again to them, as they have completely played around with customer trust and loyalty.Great customer service!
by britt on 09/05/2019I had the pleasure or working with Carson Gibson on pricing new cars for me. Carson went above and beyond and was always available to help and answer any question. Even though I didn’t decide on a car at this time I highly recommend using… Carson for the car buying process. You will not be disappointed working with Carson as his strives to get you the best deal possible! You will not regret your decision with him.Amazing service
by Sean on 09/04/2019Perfect service. Damon was the most helpful car salesman. Helped me pick out a car perfect for me and got me in a new set of wheels right away. 10/10Very Professional!
by DougB. on 12/08/2018We had an outstanding experience in searching for a vehicle at Byers due to the professional and wonderful service of our sales consultant, Tom Bray. I would definitely recommend him to anyone searching for a Toyota and one of the best… deals possible. Tom is Oustanding!! DB--Powell, OHFord F250 Truck Purchase
by MichaelG on 08/30/2018I purchased a 2017 Ford F-250 from Byers Toyota on RT23 in Delaware Ohio. Truck was a great price and in great shape with the mileage and options I was looking for. The purchase of the vehicle went great and the folks involved in the sale… were very helpful during the purchase and I am happy with the purchase. Now here is the reason I am only rating 2 stars...Upon completion of the paper work I was only provided 1 key to a $51,000 and the Ford Link tie downs that come with the truck are also keyed and no keys were provided for those either. Multiple calls to the dealership were placed asking for some assistance in getting a second key so that I could program the door keypad entry (Only on Ford but requires 2 keys for setup) unless the factory door code is provided which it was not provided to me either. It is the touch of customer service on the most expensive vehicle I have ever purchased that would have moved this review from a 2 star to a 5 star. It has been 3 weeks since the purchase and still no resolution on the keys. I will have to purchase on my own...just doesn't seem right.Great experience at Byers Toyota!
by AllanLoriRichards on 08/11/2018We found the van we wanted online and I started a chat after regular business hours. I immediately got a response from Jeff Mull and we got the ball rolling on a 2018 Sienna. Living over 2 hours away, we weren’t sure what to expect;… however, we were pleasantly surprised at how easy the process was. Jeff was great to work with and the communication was perfect. When he said he was going to do something, he literally did within the timeline he stated. We set up a time for us to drive up and purchase the van and we walked out less than 2 hours later with the keys to our new van. It was literally the easiest vehicle purchase to date. Thank you Jeff and Byers Toyota!!Bumpy start
by Justin_h on 07/03/2018I first went in today to get my car serviced as a walk in and Daniel Kelley had told me you were all booked up nothing was available today. He did not seem like he knew the significance or concept of walk in or fist come fist serve. I was… prepared to just drop my car off and pick up later. Dan seemed like he was growing impatient with me. I left and was going to a drive though auto service or change place. I left and called back to Tara she mentioned that I could drop it off and it would be an hour and a half to 2 hours. She had convinced me to comeback to your dealership for service. I have been a loyal patron for years and enjoy coming there. Thank you for your time .Best Car Buying Experience Ever!
by Angus_Lo on 04/05/2018We bought a 2016 Honda Civic from them. Robert Tackett was helping us at that time and he is an amazing amazing amazing sales specialist. He’s the most patient, honest, and efficient salesman I have ever encountered. I would recommend… anyone to do business with him. Five stars all day long!Honesty
by davidlp1 on 07/31/2017The dealership mistakenly over charged me about $5. I did not catch it. However, a few hours later I received a call from them in which they apologized for the over charge and then credited my account. That's the type of dealership with… which I will continue to do business.Great service!
by Ldean09 on 07/21/2017updated 07/27/2017I live in Mansfield. I come all the way to Delaware because of the ease of scheduling service as well as the friendly, expedient service! I couldn't schedule with my local dealer for a week! And I couldn't do that online like I can with… Byers.15,000 mile service
by PeggyandDan on 06/30/2017updated 07/07/2017Service was great. Only waited about 20 minutes. Also received help with the Scout feature on the Rav4.30,000 mile checkup
by snakeman3 on 06/30/2017updated 07/06/2017Tara did an excellent job explaining to me the advantages of th3 30-45k plan. I signed up for it.Great Service
by Lavelles on 06/29/2017I would highly recommend this dealership for service. They do a terrific job and Josh the assistant service manager is super. I would not recommend them for sales as I have had problems in the past. Recently was attempting to talk to my… salesman about a new vehicle they had in stock, but the salesman wasn't available as promised and responded with excuses. They don't seem interested in repeat customers from the sales side of the house.Dealer Pricing
by Judiems on 05/16/2017I felt that the cost was high when compared to prices for same services at other places of business. I like having the car serviced at the place of purchase, but may, in the future, choose a less costly option.Berner - Toyota RAV4
by OurRAV4 on 03/19/2017I appreciate the service. Our Toyota has 169,000 miles and is a great car. We plan on keeping it for at least another year. I will have Byers service the car from now on. I am upset about not being approved for the excessive oil… consumption recall. When the recall was announced, we obtained a test. I had to break the seal to add oil because we were out of town. I had a 2nd test conducted and was told that I only used 7/8 quart of oil in 1100 miles and didnt qualify. I was told to come back for another test in several months. When I did, I was notified the timeframe had expired. I was never made aware there was a timeframe. It was suggested to call the manufacturer service department. I called Toyota and after investigation, was denied. I know it was because the Toyota Man Service Rep looked up my service records within Toyota and denied request due to lack of records resulting from me not having Byers service the vehicle. I was too exhausted at this point to discuss any further. It is a great vehicle. I do think it's a shame that there is a known excessive oil consumption issue and it cannot be covered by the manufacturer. The vehicle uses a quart of oil every 500 - 750 miles. If you have any suggestions, please feel free to share.Another great experience!!!
by Cheney88 on 03/06/2017updated 03/20/2017I have bought over 7 cars from Byers Toyota now. I have been impressed every time. Very knowledgeable staff from top to bottom. They make it easy on the customer.
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About our dealership
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com!
At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
What sets us apart
2017, 2016 and 2015 Readers Choice Award by the Delaware Gazette. Voted Best New Car Dealership in 2017 and 2015. Voted Best Auto Detailer and Best Lube/Oil/Filter in 2016!
Eleven Time Presidential Award Winner from Toyota Manufacturing. This award is given for outstanding achievement in Sales, Service, Parts, Customer Satisfaction & Business Management. Less than 10% of Toyota Dealerships nationwide receive this award.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off