Today 9:00 AM - 8:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Byers Toyota

4.5
Overall Rating
(18)
Recommend: Yes (17) No (1)
Write a review: Sales | Service
sales Rating

Great experience at Byers Toyota!

byAllanLoriRichardson 08/10/2018

We found the van we wanted online and I started a chat after regular business hours. I immediately got a response from Jeff Mull and we got the ball rolling on a 2018 Sienna. Living over 2 hours away, we weren’t sure what to expect; however, we were pleasantly surprised at how easy the process was. Jeff was great to work with and the communication was perfect. When he said he was going to do something, he literally did within the timeline he stated. We set up a time for us to drive up and purchase the van and we walked out less than 2 hours later with the keys to our new van. It was literally the easiest vehicle purchase to date. Thank you Jeff and Byers Toyota!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
62 Reviews
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sales Rating

Ford F250 Truck Purchase

byMichaelGon 08/30/2018

I purchased a 2017 Ford F-250 from Byers Toyota on RT23 in Delaware Ohio. Truck was a great price and in great shape with the mileage and options I was looking for. The purchase of the vehicle went great and the folks involved in the sale were very helpful during the purchase and I am happy with the purchase. Now here is the reason I am only rating 2 stars...Upon completion of the paper work I was only provided 1 key to a $51,000 and the Ford Link tie downs that come with the truck are also keyed and no keys were provided for those either. Multiple calls to the dealership were placed asking for some assistance in getting a second key so that I could program the door keypad entry (Only on Ford but requires 2 keys for setup) unless the factory door code is provided which it was not provided to me either. It is the touch of customer service on the most expensive vehicle I have ever purchased that would have moved this review from a 2 star to a 5 star. It has been 3 weeks since the purchase and still no resolution on the keys. I will have to purchase on my own...just doesn't seem right.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience at Byers Toyota!

byAllanLoriRichardson 08/10/2018

We found the van we wanted online and I started a chat after regular business hours. I immediately got a response from Jeff Mull and we got the ball rolling on a 2018 Sienna. Living over 2 hours away, we weren’t sure what to expect; however, we were pleasantly surprised at how easy the process was. Jeff was great to work with and the communication was perfect. When he said he was going to do something, he literally did within the timeline he stated. We set up a time for us to drive up and purchase the van and we walked out less than 2 hours later with the keys to our new van. It was literally the easiest vehicle purchase to date. Thank you Jeff and Byers Toyota!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Bumpy start

byJustin_hon 07/03/2018

I first went in today to get my car serviced as a walk in and Daniel Kelley had told me you were all booked up nothing was available today. He did not seem like he knew the significance or concept of walk in or fist come fist serve. I was prepared to just drop my car off and pick up later. Dan seemed like he was growing impatient with me. I left and was going to a drive though auto service or change place. I left and called back to Tara she mentioned that I could drop it off and it would be an hour and a half to 2 hours. She had convinced me to comeback to your dealership for service. I have been a loyal patron for years and enjoy coming there. Thank you for your time .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car Buying Experience Ever!

byAngus_Loon 04/05/2018

We bought a 2016 Honda Civic from them. Robert Tackett was helping us at that time and he is an amazing amazing amazing sales specialist. He’s the most patient, honest, and efficient salesman I have ever encountered. I would recommend anyone to do business with him. Five stars all day long!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Honesty

bydavidlp1on 07/31/2017

The dealership mistakenly over charged me about $5. I did not catch it. However, a few hours later I received a call from them in which they apologized for the over charge and then credited my account. That's the type of dealership with which I will continue to do business.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service!

byLdean09on 07/21/2017

I live in Mansfield. I come all the way to Delaware because of the ease of scheduling service as well as the friendly, expedient service! I couldn't schedule with my local dealer for a week! And I couldn't do that online like I can with Byers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

30,000 mile checkup

bysnakeman3on 06/30/2017

Tara did an excellent job explaining to me the advantages of th3 30-45k plan. I signed up for it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

15,000 mile service

byPeggyandDanon 06/30/2017

Service was great. Only waited about 20 minutes. Also received help with the Scout feature on the Rav4.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

byLavelleson 06/29/2017

I would highly recommend this dealership for service. They do a terrific job and Josh the assistant service manager is super. I would not recommend them for sales as I have had problems in the past. Recently was attempting to talk to my salesman about a new vehicle they had in stock, but the salesman wasn't available as promised and responded with excuses. They don't seem interested in repeat customers from the sales side of the house.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dealer Pricing

byJudiemson 05/16/2017

I felt that the cost was high when compared to prices for same services at other places of business. I like having the car serviced at the place of purchase, but may, in the future, choose a less costly option.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Berner - Toyota RAV4

byOurRAV4on 03/19/2017

I appreciate the service. Our Toyota has 169,000 miles and is a great car. We plan on keeping it for at least another year. I will have Byers service the car from now on. I am upset about not being approved for the excessive oil consumption recall. When the recall was announced, we obtained a test. I had to break the seal to add oil because we were out of town. I had a 2nd test conducted and was told that I only used 7/8 quart of oil in 1100 miles and didnt qualify. I was told to come back for another test in several months. When I did, I was notified the timeframe had expired. I was never made aware there was a timeframe. It was suggested to call the manufacturer service department. I called Toyota and after investigation, was denied. I know it was because the Toyota Man Service Rep looked up my service records within Toyota and denied request due to lack of records resulting from me not having Byers service the vehicle. I was too exhausted at this point to discuss any further. It is a great vehicle. I do think it's a shame that there is a known excessive oil consumption issue and it cannot be covered by the manufacturer. The vehicle uses a quart of oil every 500 - 750 miles. If you have any suggestions, please feel free to share.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great car buying experience!

byKsdelawareon 03/07/2017

I would definitely recommend this dealership! I shopped around for a few days and spent hours at other places. Toyota was able to get me a great price and approved in a few minutes! The best part was there was no pressure to buy! I absolutely love my new car!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Another great experience!!!

byCheney88on 03/06/2017

I have bought over 7 cars from Byers Toyota now. I have been impressed every time. Very knowledgeable staff from top to bottom. They make it easy on the customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wow

byTnelson1967on 03/03/2017

I have never had any complaints about the service or sales from Byers Toyota. Great people.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Quick service

bySatisfied137on 02/22/2017

I was able to make a same-day appointment & to be in and out in 30 minutes--wow!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First service on brand new Camry

byMark_Brownon 01/20/2017

Byer's Service department was fast, friendly and efficient as always.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Finally made my choice

byjimmy_roseon 11/30/2016

After spending the better part of a year looking, I finally bought my Tacoma Access Cab from Byers Toyota. I looked at trucks. I looked at SUV's. I looked at Ford, Chevy and Toyota and decided the truck was the most bang for my buck. Looks great, rides great and I got a great deal. The boys at Byers were terrific in answering all my questions and prepping the vehicle for its ride home.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

15K service + one other issue

byPaulinUAon 11/29/2016

Everything was done quickly and was explained by the service representative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Labor Costs

byMark_Brownon 10/24/2016

Everything was great, but the labor costs are too high. That could be said for most dealership repair shops

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank You!

byMt_Vernon_Thxon 10/01/2016

We had a great experience at Byers Toyota. We had been to several other dealerships but came back to Byers. Brad our salesman was very helpful. He was patient and answered all of our questions and even remembered us when we came back the next week to eventually lease our car. Thanks for a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Toyota Dealer for Service in Central Ohio

bykbmillerohioon 07/20/2016

One again, we had an awesome service experience with Byers! Tara makes any types of repairs quick and easy. She also goes out of her way to ensure that things are done right the first time and that there's no surprises. We GREATLY appreciate that she works so hard and has such amazing customer service skills. She's simply awesome and reason we keep coming back!!!1

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com!

At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!

what sets us apart
2017, 2016 and 2015 Readers Choice Award by the Delaware Gazette. Voted Best New Car Dealership in 2017 and 2015. Voted Best Auto Detailer and Best Lube/Oil/Filter in 2016!
Eleven Time Presidential Award Winner from Toyota Manufacturing. This award is given for outstanding achievement in Sales, Service, Parts, Customer Satisfaction & Business Management. Less than 10% of Toyota Dealerships nationwide receive this award.
Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Customer Lounge Area
After Hours Drop-Off