Customer Reviews of Byers Ford
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Sunday Afternoon @ Byers Ford
by James G on 03/17/2025
I recently had the pleasure of purchasing a 2023 Ford Bronco from Byers Ford, and I couldn’t be more thrilled with the experience, especially since I made the purchase on a Sunday!
From the moment I arrived, I was greeted by a welcoming… team that made me feel right at home. Despite it being a Sunday, the staff at Byers Ford were fully engaged, offering exceptional service and answering all of my questions without hesitation. My sales representative, Jeff Ashbrook, was outstanding—he was knowledgeable, patient, and made sure I understood all the features of the Bronco. He was never pushy and genuinely wanted to make sure I was making the best decision for my needs.
The entire process was smooth and enjoyable. Jeff walked me through all the details, provided transparent pricing, and helped me navigate the financing options with ease. His professionalism and attention to detail made a big difference in my overall experience.
The 2023 Ford Bronco itself is absolutely fantastic—rugged yet refined, with all the modern features I was looking for in a vehicle.
Overall, buying my Bronco from Byers Ford was an outstanding experience, and I highly recommend them—especially if you’re looking for top-notch service on a Sunday. A huge thank you to Jeff Ashbrook and the team for making the process so easy and enjoyable!
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145 reviews
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Great customer service
by akmcca81 on 08/30/2016Even when there wasn't appointment available - Sam always finds a way to get me in to the get the work I need done.Convenient hours, great service
by jlmathew on 08/27/2016I brought my truck in with the Service AdvanceTrac warning displaying and the service team was kind enough to take the time to pull codes without an appointment. An appointment was then scheduled to do the necessary repairs. Only issue I… had was getting info on the status of the repair on the second day. Ended up just driving to the dealer and left with my repaired vehicle shortly after.Excellent buying experience.
by Jpbroder on 08/22/2016updated 08/29/2016I recently purchased a 2016 Mustang GT from Byers Ford. I had been hoping to purchase a car in a few months when my car broke beyond repair leaving me stranded. I had to buy a new car quickly and was concerned I wouldn't be able to find the… model, options, color that I was hoping to find on such short notice. After searching the Internet with little luck and contacting a couple other dealers that tried to sell me cars on their lot that I did not want, I contacted Nick Borgia at Byers. We discussed what model and options I desired and he quickly found the manual, black, fastback Mustang GT that I was looking for at another dealer. I came in to the dealership the next day to test drive a similar model on the lot and talk out the deal with Nick. Within an hour I was walking out the door having made my decision, and in a couple days I was driving my new car home. I couldn't be more satisfied with my experience. It was painless, and hassle-free. I received an excellent initial price quote, which was fantastic because no one wants to haggle with a dealer trying to sell at MSRP. The rest of the sales staff were friendly and helpful. I couldn't recommend buying from Byers Ford, and Nick Borgia any more.Best Service Department in Ohio
by gbull669 on 08/20/2016updated 08/29/2016Working with the Byers service staff is always a pleasure and Sam always states his appreciation for my business by thanking me and telling me to call him if I'm ever in need of anything.Good
by Mrshuffsr on 08/04/2016updated 08/16/2016Service was good - I have some issues that need to be addressed with my vehicle and they gave me options.Job well done
by stephyf9 on 08/01/2016updated 08/16/2016This was our first time venturing away from our "comfort zone" of dealerships that we have known for many years. To say the experience was excellent is an understatement. We had such a good experience, we are already in the process of… buying a second new vehicle!Competent reception staff
by RobinOhio on 07/23/2016updated 08/09/2016The process was explained well, my car was taken into the work area on schedule, all work done in the expected amount of time.2013 Ford F150 for Juudojoe
by Jphill300 on 07/12/2016updated 08/09/2016Josh Chadwick is a super good repeat salesman!!! He honors his customers and his commitments.Maintenance on my 2013 Ford Fusion
by LauraMS on 08/03/2016Staff very professional. Didn't have to wait long which is a given.Great Service
by baltizer113 on 08/04/2016Staff was very polite and prompt. They said my service would take approximately 45 minutes while I waited and it took 42. I was very pleased with my service.Awesome Cree!!
by Chuck483 on 07/05/2016updated 08/04/2016All I can say is everyone is so engaging. Made our car shopping experience one of the best. Thank you all so much !!! Keep up the good work!!!Future services
by Nora2016 on 07/04/2016updated 08/04/2016Maintenance department was detailed with their explanation of what may need attention in the future. Finished working on car within time frame.Wont stand behind Ford brand or warranty
by superman07 on 08/03/2016Sam is always very nice however on my last visit I was charged for an oil filter that vibrated loose. This could have easily destroyed my 5.2 Voodoo engine. After roadside assistance arranged for the flatbed they were very busy and could… not check the car until the next day. Once the work was done I was charged 120 bucks for what should be warranty work. The change was done at a dealer out of state but still a certified Ford tech / dealer. I had to call Ford customer care. On top of this they just topped off the oil and charged me for a filter even though I provided my own proper filter (they declined to use it). I cant recommend that anyone buy or use this dealership for service. We have bought our last vehicle from Byers. I hope the 120 bucks takes you far.Great Service
by galecramer on 07/31/20162007 Ford fusion had all new front and back suspension system installed. Did excellent job. Took few days had loner car so was able to get back and forth to work. Staff was very informative and knowledge. Live my Ford. Will go see them if… other problems accrue or if want to trade in. Great Place!!! Customer for life!!! Thanks!!!Great job
by Dotruck1 on 07/19/2016I bought my sorento new in 2014 ,unfortunately it was hit by another car and that brought me to your body shop. The staff was real friendly and what they said they would. Did a good job on my car.I hope I never get hit again but if I do you… guys are my body shop.Great service
by Ralph5771 on 06/28/2016Easy to setuple appointment and the email reminders are great. Keep up the great job.Friendly,Helpfull Staff
by Rileydog36 on 06/28/2016The service I received was great. The 2016 Edge I wanted was not on the lot but they were able to find one and get it ready for me the next day. The entire staff was friendly and very helpful.Good Service
by mercurylover55 on 06/24/2016Received "The Works" Everything went fine.No delays I was kept informed during the process. The staff was very helpful and friendly.friendly, and super helpful!
by bfersher on 06/24/2016I recently bought a 2014 corolla from Byers Ford. Everyone I came in contact with was friendly, and super helpful. They were down right amazing! Will definitely be going back, and recommending them every chance I get!Service
by FordRev2014 on 05/21/2016updated 05/31/2016Always very helpful and friendly. They remind me on how many rewards points/dollars I have and ask if I want to use them. Excellent job.Fantastic Team!
by mistrys on 05/16/2016John was fantastic to deal with. When we first started the hunt for a new vehicle he let us test drive a few vehicles and go back and have a think on it. When we had decided that we were ready to finally make a purchase, John was there to… help the entire way. He communicated efficiently and made us feel valued. The staff overall at Ford were fantastic and went above and beyond!
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About our dealership
Byers Auto is family owned and operated and has been serving Central Ohio in the automotive industry since 1897. Stop by our dealership located off State Route 23. We have a committed and knowledgeable staff that can help you with all of your automotive needs.
Not only do we offer an awesome array of excellent new Ford models on location, but we also have a huge inventory of used cars at our dealership as well. When you select the perfect model for your automotive needs, our finance team will work with you to find the best way to make you a car owner, on the best possible car loan and Ford lease for your specific needs.
For the entire car buying and ownership process, Byers Ford is here to help. If you are interested in more information about any of the products or services we have to offer here, come in and visit us soon! We are located at 1101 Columbus Pike Delaware, Ohio, and proudly serve drivers from Westerville OH, Lewis Center OH, Powell OH and Marysville OH as well.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop