Matt Castrucci Kia
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Customer Reviews of Matt Castrucci Kia
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Excellent Service
by Annissa Walters on 04/08/2025
I recently purchased a used SUV and the sales representative Tiffany was a pleasure to work with. She thoroughly answered all of my questions and was responsive to all of my needs. Brett in finance was quick and efficient. My experience at… Matt Castrucci Kia was excellent and I would highly recommend the dealership to others.
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Excellent Service
by Annissa Walters on 04/08/2025I recently purchased a used SUV and the sales representative Tiffany was a pleasure to work with. She thoroughly answered all of my questions and was responsive to all of my needs. Brett in finance was quick and efficient. My experience at… Matt Castrucci Kia was excellent and I would highly recommend the dealership to others.Let me tell ya about out Telluride!
by Phil and Cindy on 02/19/2025We test drove a 2025 Kia Telluride EX model at a different Kia dealership. We liked it very much, but we wanted one with more "bells & whistles". They probably would have gotten us the Telluride we wanted but they wouldn't really budge on… the price because it is a sought after model. We started looking at other dealerships and ended up working out a deal with Rudy and Tom for our 2025 Kia Telluride SX Prestige. With the discounts and maintenance plan they offered, they were heads above the other guys. I hope this vehicle brings our family years of faithful service. Thanks Matt Castrucci Kia!
The following reviews are more than two years old. They are not included in the overall rating.
8 reviews
Dissatisfied with warranty work
by shagwellb on 12/26/2014I took our Sedona in for warranty work on the frond driver's window module because the window was inoperable. Dealer called and said the part wasn't in stock and I'd have to bring it back after they acquire the part. After I picked it up,… I noticed a rubber seal fly off of the windshield that was left resting there by the technician. After I got home, I noticed a piece of interior plastic trim that was taken off and left in between the front seats. It had not been put back on. I called the service advisor on the same day (22 Dec 14). He asked me how I knew the rubber came off my door if I couldn't identify exactly where it came from. I told him I didn't think it was my job to sit down with a schematic and rip my door apart to find where the rubber trim went in an effort to "prove" to him that the service dep't messed up. An "I'm sorry, we'll discuss it with the tech" would have sufficed and not left me fuming. I thought it was great to have a warranty. What I've discovered is that I'd rather do the work myself because I know it will get done right.great place
by shriner on 02/24/2010took my vehicles in for service 02 accord and 08 titan, great service personel was in and out in no time, they even recommended future services that i didnt know need to be done. taking the titan back in next week, for some warranty repairs… and some other services, they are even providing me with a loaner vehicle for the day.. wife and i even looked around at the new vehicles while waiting on ours, very nice sales staff, think we are going to trade the honda in on a new one now... very impressed with this dealership, great staff!! keep up the great work.They'll rip you off
by jgrunwald on 12/10/2008Several unpleasant experiences with these guys. Most recently I complained that the transmission, which they had replaced 18 months earlier, was going out in my Honda. They insisted that several people in the garage had driven it and… NOBODY felt any problem with the transmission. I was told to bring it back when it was acting up (why did they think I was there?!). They lectured me at length about this The warrenty on the "new" transmission was about to expire and I figured they were trying to blow me off until it was out of warrenty, which they had done when I told them the original transmission was going out. Sure enough, the check engine light came on a few days later. This time my husband took it in and he didn't mention the warrenty. The mechanic who looked at it called my husband to tell him that 3rd gear was going out and it would cost us $400, plus another $300 to replace the EGR valve. He was very surprised when he heard the tranny was still under warrenty, but immediately said there would be no cost to us for that portion. We always feel that Castrucci is trying to take us for a ride when we take a vehicle in. It's really inconvenient for us to go to another dealer for such issues (we go to an independent mechanic for standard maintenance), but I think we're going to start. They are condescending and untrustworthy.A new kind of rip off !!!
by tracyx on 01/19/2008I had experienced some unpleasant times at Castrucci when I has my Mazda. But, they really went to far when they told me I needed a new transmission - which turned out to just be spark plugs wires! But, I had just put in a new transmission… earlier that month. Anyway car was dead in our eyes, can't put in two transmission in one month. It took my family a while to decide what to do with the car. When I came back a few weeks later to get my belongings and stereo out -- guess what!?! They had already helped themselves to my Kenwood stereo. They must have assumed I was never coming back. Oh man, I was trembling I was so mad and felt so violated. Well, I went back into the office and I was screaming at everyone in the waiting room NOT to leave their car there because they would steal from the, Manager came out and was like, "We're not responsible for what happens in the lot at night." Well ... it wasn't broken into. It was locked. And my stereo face was also locked in the glove box so, someone with a key keyed in and TOOK THE STEREO, unlocked the glove box, helped themselves to the face and that's that. My argument was so sensible that the manager instantly offered to pay the deductible on my insurance claim. Yes. That was nice of him, but it was also an admission of guilt, if you ask me. There is a police report of this on file at the Miamisburg Police Station. I can only guess how many others have had to contact the police too. Thanks for the forum! Tracy - Dayton ,OHExcellent Buying Experience
by nursediesel on 04/26/2011updated 08/03/2025My salesman Dan at Castrucci Kia was extremely helpful. He worked with me for a long time deciding which vehicle would fit my budget and get the most bang for the buck. He fully explained all the features. My new car got a Ziebart treatment… and Dan even stayed after work to make sure things went smoothly and gave $10 out of his own pocket for gas in the loaner vehicle.Misrepresentation
by ohiohopper on 08/28/2013updated 08/03/2025Matt Castrucci Kia would not honor the sales price which are clearly posted on 2 of their demo cars on their own dealership website. Issue was escalated to the General Manager but with no resolve as we were informed the price would not be… honored. It appears that Matt Castrucci Kia misrepresents their sales prices in an attempt to leer car buyers to their dealership and then in turn not honor clearly printed sales prices. It's unfortunate that a car dealership would utilize a sales scheme on the internet to trick people into visiting their dealership. Would never buy from this dealership!Best Buying Experience Ever -2011 Odyssey
by jenspa on 05/07/2011updated 08/03/2025Used the Edmunds internet quote service. Received quotes from 12 dealers. Castrucci's was the best price hands down. No funny business, all cost elements were included. They didn't have the car I wanted so they traded with another… dealer. The Internet Sales Exec, Kevin was great to work with. He was informed, helpful and followed up well. My title situation was unusual as I was registering the car out of state. The back office support, Debbie, was terrific. Haven't had to use the service facility or warranty yet but I expect the same sort of professional treatment. I've bought cars for the last 50 years and seen all the games dealers can play. This is without a doubt the best car buying experience yet!Don't Care After the Sale
by whiterose05 on 02/17/2011updated 08/03/2025We bought a Nissan Juke 2011 S model with All Wheel Drive. Two days later, we changed our mind and wanted to upgrade it to an SV model with All Wheel Drive. We did tons of research online to see what the price difference would be between… the two models. It was $1,800 difference. The dealership was not willing to accept the upgrade exchange for even a $2,000 difference. They wanted $2,600 more for that exchange while the fair market value difference was only $1,800. We didn't take the offer because we felt like it was a ripoff and that the dealership didn't care about us as customers after the sale. They sold us the car and there is nothing we can do about it. We are pretty much at their mercy. Instead of going above and beyond to differenciate themselves from other dealerships, they were trying to take advantage of us since they knew that we wanted the upgrade. We don't believe that it is the best way to do business in today's competitive market, especially when we had purchased 4 vehicles from them and referred our friends and family to them. Did they do anything illigal by jacking up the price? No, of course. Could they have accomodated us for this transaction if they had wanted to do so? Absolutely. But they chose not to. All they care about is today's sale. They could care less if we bring more business to them tomorrow. We are done with doing business with Matt Castrucci dealership and we will make sure to tell our family and friends our experience. We would rather pay a bit extra to go to a dealership next door than to have this kind of service from Matt Castrucci.I don't see how you can expect a dealer to exchange your vehicle for another new one and not pay more than the actual MSRP difference. The dealership will have to sell your vehicle as a used car, as it has been titled. I think you walked away from a fair exchange. Exchanging cars is not like exchanging clothing. Dealer should not have to take a loss because you changed your mind. And you said you did extensive research before buying.
About our dealership
The Automall cant be responsible for your car being left there for months. Maybe the person with the OTHER key ripped off the stereo???? I think paying the deductible was more than deserved especially since it wasnt appreciated.
by Automall on 12/06/2010