Matt Castrucci Kia
Customer Reviews of Matt Castrucci Kia
Matt Castrucci Kia would not honor the sales price which are clearly posted on 2 of their demo cars on their own dealership website. Issue was escalated to the General Manager but with no resolve as we were informed the price would not be honored. It appears that Matt Castrucci Kia misrepresents their sales prices in an attempt to leer car buyers to their dealership and then in turn not honor clearly printed sales prices. It's unfortunate that a car dealership would utilize a sales scheme on the internet to trick people into visiting their dealership. Would never buy from this dealership!
Best Buying Experience Ever -2011 Odyssey
Used the Edmunds internet quote service. Received quotes from 12 dealers. Castrucci's was the best price hands down. No funny business, all cost elements were included. They didn't have the car I wanted so they traded with another dealer. The Internet Sales Exec, Kevin was great to work with. He was informed, helpful and followed up well. My title situation was unusual as I was registering the car out of state. The back office support, Debbie, was terrific. Haven't had to use the service facility or warranty yet but I expect the same sort of professional treatment. I've bought cars for the last 50 years and seen all the games dealers can play. This is without a doubt the best car buying experience yet!
Excellent Buying Experience
My salesman Dan at Castrucci Kia was extremely helpful. He worked with me for a long time deciding which vehicle would fit my budget and get the most bang for the buck. He fully explained all the features. My new car got a Ziebart treatment and Dan even stayed after work to make sure things went smoothly and gave $10 out of his own pocket for gas in the loaner vehicle.
Don't Care After the Sale
We bought a Nissan Juke 2011 S model with All Wheel Drive. Two days later, we changed our mind and wanted to upgrade it to an SV model with All Wheel Drive. We did tons of research online to see what the price difference would be between the two models. It was $1,800 difference. The dealership was not willing to accept the upgrade exchange for even a $2,000 difference. They wanted $2,600 more for that exchange while the fair market value difference was only $1,800. We didn't take the offer because we felt like it was a ripoff and that the dealership didn't care about us as customers after the sale. They sold us the car and there is nothing we can do about it. We are pretty much at their mercy. Instead of going above and beyond to differenciate themselves from other dealerships, they were trying to take advantage of us since they knew that we wanted the upgrade. We don't believe that it is the best way to do business in today's competitive market, especially when we had purchased 4 vehicles from them and referred our friends and family to them. Did they do anything illigal by jacking up the price? No, of course. Could they have accomodated us for this transaction if they had wanted to do so? Absolutely. But they chose not to. All they care about is today's sale. They could care less if we bring more business to them tomorrow. We are done with doing business with Matt Castrucci dealership and we will make sure to tell our family and friends our experience. We would rather pay a bit extra to go to a dealership next door than to have this kind of service from Matt Castrucci.