Matt Castrucci Auto Mall
Customer Reviews of Matt Castrucci Auto Mall
The Third Purchase from Castrucci!
We bought our first KIA Soul from Matt Castrucci KIA in 2016. Our daughter liked it so much, that when she needed a new car, she went to Castrucci KIA and purchased her KIA Soul. A couple days ago our oldest car, a Chevy Blazer with over 316,000 miles on it, finally gave it up and went to that great junkyard in the sky, so knowing that we needed a new car ASAP, I got Matt Castrucci's website and found a 2019 KIA Soul with low mileage and a good price. I filled out the loan app online that evening and the next morning I received a call from Phil Bailey telling me they are getting the car ready for us to pick up that afternoon. Everyone at Castrucci was wonderful to work with and we will always use Matt Castrucci for our auto needs in the future.
Andrew is a very sweet and very honest person. He knew it was my first time buying a car and took the time to explain every little thing about the process to me. I felt very taken care of and would absolutely buy a car from him again.
Would give zero stars if I could
(3/18/22) Went in person to look at a car that showed online they had. No car which wasn’t surprising and not really a big deal. Test drove a similar car they had on the lot and after spending almost an hour at the dealership and starting paperwork on a car they had on order we were informed of a large dealer markup. My wife and I stopped the paperwork and left feeling the salesman was not upfront about it. Later that day I notice there was an option to purchase the car online through them advertised below MSRP. I decided to attempt this option and after going through the entire process I get a call from a lady at the dealership saying they were canceling my order and that if wanted the car I would have to go in person and pay the mark up. This would have been frustrating and not a huge deal except for the fact a hard credit check had been run (not good for a credit score). If this practice isn’t illegal it certainly is unethical. Avoid this dealership at all cost.