Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Brynden was great!
Good repair service
by DK on 06/06/2022I got repair service for my air conditioner. It works well after repairing The procedure was clear. It's a little expensive.Hi DK, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Trusted service proder
by William on 06/05/2022Charlie and the team at the Germain Quick lane took great care of my vehicle. They are my trusted go-to for The Works service on a regular basis.Hi William, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Super Efficient
by Jesse on 06/03/2022Easy to schedule appointments, got me in and out with ease, and were kind throughout.Hi Jesse, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Service Shop
by CCK on 05/27/2022Service appointments always on time and handled efficiently.Hi CCK, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Good Experience, Awesome Truck
by Terry on 05/26/2022Customer service was great. The transaction was easy and the truck was awesome.Hi Terry, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Do you like to wait?
by J E on 05/23/2022How much do you value your time? Do you like waiting for promises to be kept only to be let down? Look no further than Germain Ford of Columbus and their Quick Lane, where they tell you to have a seat, help yourself to some coffee, and wait… until they send you a text letting you know your vehicle is ready. And the text that never comes. Sure, they'll text you asking if you want to add additional services, but will not confirm when your vehicle is ready. And no technician will come to find you to summarize the visit. When you check in with the cashier after waiting for so long, she'll let you know that your vehicle has been ready for over 30 minutes and will have to have a word with the technician about why he didn't let the customer know that the vehicle was ready. But you can depend on QuickLane for consistency. We're 2 for 2 with visits just like this.Dear JE: Thank you for reaching out. Unfortunately, we are still experiencing staffing shortages due to Covid. Recently, we had Technician in Quick Lube test positive after he was infected by a family member. Obviously, this creates a huge hardship for everyone. I agree it is frustrating for you as it is for us. My apologies that James and Charlie did not give you the level of service to meet your expectations. It is a constant struggle that hopefully will be behind us soon. Thank you again. Germain Ford Service
Germain service.
by Pat on 05/23/2022It used to be difficult to get an update on the service or a response regarding service from a service staff. Since they implemented a texting option, however, their communication has greatly improved. In my last visit, they did a great job… keeping me in the loop about the service needed and the expected completion time. Also, they found a way to find me a loaner car - after initially saying they couldn’t get me one - because they didn’t want me to be without a car over the weekend.Hi Pat, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Fast multipoint inspection!
by Tracy on 05/22/2022The multi point inspection was very fast, in and out for service when I was in a hurry!Hi Tracy, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great service!
by Pam N on 05/19/2022The Germain employees are courteous and efficient. Scheduling service is easy and their estimated costs are accurate. Great job!Hi Pam, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Fast service
by why on 05/16/2022I brought my car in for its regular service and I can't believe how quickly they were able to do it.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Accessories installation
by Kevin H on 05/13/2022Dropped Veh off at 7:00am.as scheduled. no rental vehicle was avail as was orig advised when making the appt. no Shuttle driver was available until after 9:00am. did not receive a call back /Text that veh was ready to be pick up.Hi Kevin, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Faster than Expected!
by Marcia on 05/12/2022I had my Escape in for a recall and had read in the letter from Ford that the repair could take up to 4 hours if my car had the problem. I was pleased when my Service Rep told me that so far, he hadn't seen one Escape with the problem so… his expectation was it would just take half an hour, which enabled me to replan my day. The inspection was completed in about 20 minutes so I was pleased. The Service Rep checked on me once during that time. I also love the waiting area--TV, coffee, tables for laptops and fabulous bathrooms. I've been happy with the Germain Dealership for 21 years!Hi Marcia, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great customer service! Highly Recommend this dealership!
by Kyle H on 05/11/2022everyone is always very helpful during every visit.Hi Kyle, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Respectable Job
by Dale on 05/11/2022The review of my vehicle seemed thorough and I was informed of all charges before the work was started.Hi Dale, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Another satisifying visit
by Popester on 05/09/2022Service was once again outstanding! I had an issue with my sunroof on my F150, but was resolved. It took a bit of time to get the parts but the way things are these days its understandable. Also had routine service for 35,000 miles Each… time the service guys are very professional and communicate with any issues and when my truck is ready for pickup. I always come to Germain service since they know mt truck and can spot any upcoming issues. Great service!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
The Charlie service
by Corey Skinner on 05/08/2022Charlie in the Quick Lane Service, did a great job getting the issues with my recently purchase car taken care off.Hi Corey, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great Service
by Stacie Phillips on 05/08/2022I drive out of my way to use Germain Quick Lane. Everyone provides great service From the front desk to the service men. I trust them to provide me with great service on my new truck as I have for years. I will continue to trust them.Hi Stacie, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Service
by Doug on 05/07/2022Easy service visitHi Doug, thank you for the positive rating! We appreciate your feedback.
10,000 mile service check
by JS on 05/05/2022Profesional and efficient people.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Air Bag
by Don S on 05/05/2022Clean customer waiting area. Got the car in and repaired it less than a hour.Hi Don, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great experience at Germain
by Elenor 07 on 05/04/2022Great customer care and had my Mustang in and quickly.Hi Elenor, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Ford Explorer
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025