Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Brynden was great!
Summer tune up/warm up of all things FORD FUSION
by G M Ward on 07/14/2022I appreciate the fact that Germain offers a clean, comfortable lounge area to wait in while my car is being worked on. I was in for a 90k mile tune up. The technician found (or thought) that I needed several new air filters, which was… fine and I agreed to the work. While sitting in lounge waiting for my car, the technician came back to me and said that I also needed new brake pads on rear of car. That was an expensive fix I did not expect but said okay. Two things that bothered me - 1: I did not have my service records with me and when I asked the technician when was the last time or if I had ever had new filters or new rear brakes, he had trouble determining that by looking up my records on his laptop. 2: I was talking with my salesman when technician told me I needed new brakes, and my salesman told him okay, but to give me a discount because I knew the Gen Mgr of Germain. Looking at my bill, I do not think he did that. Still, overall, I am very pleased with my experience. My salesman always has time to say hello and speak to me when I am in the store. The Gen Mgr also has time to say hello, if he is not with a client.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
It was friggin awesome! Greatest oil change ever!
by Richard Cundiff on 07/14/2022The service amazing! They even offered to rotate my tires!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Terrible experience
by Mike G on 07/13/2022I do not believe I received the services I paid for. I made an online appointment two weeks prior for 10:00 and my car was not ready until after hours (what's the point in making an online appointment). Someone smoked in my truck. Staff… made me pay in advance so they could go home as I sat there by myself waiting for my truck that they "promised" was almost finished. Really bad customer service and experience.Great and trustworthy
by Sam on 07/13/2022Very professional and I can trust them with my vehicle. Especially Service advisor Craig he is the best.Hi Sam, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great truck service.
by TR on 07/09/2022Thanks again to the Germain Ford service team. Experienced service team that fixed my vehicle iright in a timely manner. Keep up the great work!Hi TR, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Outstanding as always
by Curnayn on 07/07/2022Quick clean friendly and knowledgeableHi Curnyan, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Another Great Visit to Germain
by Wolverine Fan on 07/04/2022I got to the service department bright and early, the representative I met with, Jessica Sheppard, was very friendly and helped me out with an issue I was having with one of my tires. After finding out they all should be replaced, she gave… me options to picked the ones I felt were best and work was completed faster than I expected.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Always great service
by Susan on 06/30/2022I always receive great service from friendly, caring professionals. I’m still learning the app and how to set up my preferences and someone is always available to help me when I have questions.Hi Susan, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Moses
by David moses on 06/29/2022Prices are to high 165.00 for the works and new wiper Blades $40 I think that’s kind a hard but maybe it’s not still excellent serviceHi David, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
I can always rely on the guys at Quick Lane to do what's right
by Dan C on 06/29/2022I have used Quick Lane for years but my recent service experience highlights why I can count on them to fix the problem and not try to tack on extra charges. I took my car to a competitor to determine what was causing the noise I was… hearing - I figured it had to be something with the brakes but wasn't sure. I was given an estimate saying everything was shot in my rear brakes and it would be $890 plus tax. I was also told all four shock absorber assemblies were completely shot and that would be another $2400! I took it to Quick Lane and told them about the same noise but never told them what the competitor had found. They said just the brake pads and rotors needed replacing and the total bill would be $467 including tax! After the repair was completed, I asked them about the shock absorbers and they said everything was fine. Thank you James, Charlie and all the fine people at Germain Quick Lane.Hi Dan, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
New Tires
by Rick Powell on 06/26/2022Great experience, easy in and out, no hassle! Their prices were excellent and the time it took to put 4 new tires and an alignment was awesome!Hi Rick, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
5 STAR!
by Dick on 06/19/2022Had a def system failure on my f250 diesel just three days before leaving town. Called Zack, my service advisor, at Germain Ford. Zack worked with Ryan, the diesel tech, and they located parts and took my f250 into the shop the same day.… Wow! What great customer service. Truck was returned completely repaired by noon the next day. This was clearly service above and beyond by both Zack and Ryan. Many thanks to both.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
I love The Express Lane at Germain Ford
by Dougie Fresh in Columbus on 06/19/2022They are prompt, fair, cost competitive and always do a great job!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Love my Ford
by Laura on 06/15/2022From one Germain employee to another - Craig was helpful, professional and an all-around great dude to work with as my service advisor !! I’ll be back soon to get new tires once they come in !! Thanks y’all !!!!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Saturday review
by Janice on 06/13/2022Your team remembers us and that gives me trust. This was a difficult visit for me as i needed to let your team know of my husbands recent death who they knew very well. John suffered from Arthritis but LOVED driving his Mustang and did to… the very end. Your team was always very kind and supportive and never tired of his stories. But Jessica and Scott made my daughter and i feel just as special as if my husband was still there. The No rating below is because was a Saturday, i needed brakes unexpectedly, and you were short staff. Understandable, but sharing. And please buy Jessica roller skates, she needs them!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
F150 Parade
by Fritz on 06/10/2022This dealership service dept like all others suffers from parts delays and shortages which increases vehicle fix and delivery times. Our service coordinator did his best getting my truck back before I had to resort to plan B or renege on a… commitment. Much Obliged!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
First rate service from start to finish
by Kristen Sullivan on 06/10/2022Reputable, efficient, helpful problem solvers! I Called in with a problem and they were able to diagnose my issue over the phone. I brought my vehicle in for an inspection, where the problem was verified and a service plan was made. My… vehicle was fixed and delivered as promised. Super easy paperwork and helpful associates from start to finish!Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Great service
by S Ringer on 06/09/2022Always a great place to have my truck serviced. Nice, clean, fair pricing, and fast.Hi, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Good repair service
by DK on 06/06/2022I got repair service for my air conditioner. It works well after repairing The procedure was clear. It's a little expensive.Hi DK, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Trusted service proder
by William on 06/05/2022Charlie and the team at the Germain Quick lane took great care of my vehicle. They are my trusted go-to for The Works service on a regular basis.Hi William, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Super Efficient
by Jesse on 06/03/2022Easy to schedule appointments, got me in and out with ease, and were kind throughout.Hi Jesse, thank you for the positive review of our service department! Please reach out if there’s anything else we can help with.
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025