Germain Ford of Columbus
Customer Reviews of Germain Ford of Columbus
Review type:
Brynden was great!
Fuel filter replacement from Hell.
by SD Martin on 08/03/2025I drove my 6.0 Ex for a simple drain the water separator and change out the filters because I was too lazy to do it myself. Long story short, it died in the service bay and had to be pushed out until the Diesel tech could look at it. The… team was amazing trying to sort it all out!Thank you so much for sharing your experience with us! We're glad everything turned out well and we’ll be sure to pass along your thanks. We hope to see you again down the road at Germain Ford of Columbus. Safe travels!
After sale review
by Jeff Grubb on 08/03/2025Thanks Leah and James for the great service I received on my tahoe. Everyone was extremely friendly. thanksWe're thrilled to hear about your seamless service experience with Leah and James! We truly value your business and we welcome you back to Germain Ford of Columbus with open arms!
Service review
by JIm on 08/03/2025Zack Hensel Service Advisor met me when I arrived. He gave me a approximate time the service on my car would take and it was finished when he said it would be done.He was friendly and very helpful and kept me informed about my car service.… 5 Star ratingHi Jim, knowing you were so well looked after by Zack and the team has really made our day. Thank you for choosing Germain Ford of Columbus. We look forward to being of service to you again in the future. Take care.
Great service
by Susan on 08/02/2025I always receive excellent service at Germain. Whether making a purchase or getting my vehicle serviced, the staff at Germain are always friendly, helpful, courteous, and polite.Hi Susan, feedback like this is priceless! Thank you for choosing Germain Ford of Columbus and for sharing your experience. We look forward to assisting you in the future!
Safety First
by Roy Hansen on 08/02/2025They diagnosed and repaired the fault occurring on the cross traffic, blind spot, reverse brake assist system quickly and efficiently.Roy, thank you for sharing your experience with our service team! We are truly happy to hear you received timely support. We appreciate your business at Germain Ford of Columbus.
Key Fob Emergency
by Arika on 08/02/2025My key fob was disengaged and I needed a replacement immediately. The Service Advisor Zack H. was helpful and kind. Ther service department was also able to pull my car in and update some recalls. I was waiting somewhat longer than… initially expected but felt like a valued client even though I had never step foot into the dealership previously and my car is 11 years old and isn't in perfect shape.Arika, thank you for sharing your experience with Zack H. and our service team! We were happy to assist with your key fob replacement and recall updates. We really appreciate your business and enjoy hearing about your positive visit at Germain Ford of Columbus!
HF
by HF on 08/02/2025They have always been very helpful, professional…Thank you for your support of Germain Ford of Columbus!
Mike Busch Review
by Matthew Middleton on 08/02/2025Mike Busch had great communication with me throughout my service experience, and his customer service was excellent! God Bless You Mike!Matthew, we're lucky to have Mike on our team! Thank you for choosing Germain Ford of Columbus and for sharing your awesome feedback. Safe travels!
Efficient turnaround for my F-250 diesel
by Phil on 07/31/2025Made an appointment. Time to drop-off was less than 10 minutes as was the time to pick-up. In-and-out. Got the job done on my 2010 vehicle.Phil, thank you for choosing Germain Ford of Columbus and for sharing your experience! We will be sure to pass along your appreciation to our team!
Charles was fantastic to work with!
by Jonathon Brown on 07/27/2025Charles, the service advisor in the quick lane was a pleasure to work with! Professional and responsive to my needs during the service visit.Jonathon, thank you for choosing Germain Ford of Columbus and highlighting Charles' professionalism! We look forward to working with you again! Safe travels!
Extended Warranty paid off
by Ollie 3 on 07/26/2025Electronic shift control module was failing with intermittent Drive Train problem alerts. Rapid replacement under warranty. Valet pickup and return service was smooth with personable and professional driver.Ollie, we’re pleased to hear the team took fantastic care of you and your vehicle! Thank you for choosing Germain Ford of Columbus and for sharing your experience. See you next time!
Extended Warranty paid off
by Ollie 3 on 07/26/2025Electronic shift control module was failing with intermittent Drive Train problem alerts. Rapid replacement under warranty. Valet pickup and return service was smooth with personable and professional driver.Ollie, thank you for sharing your experience with our team! We are glad we could help with your shift control module replacement at Germain Ford of Columbus and we’re pleased you enjoyed our pick-up and drop off service. See you next time!
Great service
by mmmemaw2 on 07/25/2025Germain took care of a recall on my car. They explained what they would do and set me up with an appointment. They took care of my car in a timely manner. Everyone was very nice and made us feel comfortable the whole time we were their.… Thank youThank you for sharing your positive experience at Germain Ford of Columbus! We’re glad our team took such good care of you throughout the process. See you next time!
Germain's mobile service is a game changer!
by Scott Duhl on 07/24/2025I had to get a PCM software update done as part of a recall. They sent a mobile service truck to my house, rather than having me bring it into the dealership. You don't get more convenient than that!Scott, providing convenient service for our customers is our top priority! Thank you for choosing Germain Ford of Columbus and sharing your experience. Drive safely!
Excellent Service
by John Markham on 07/24/2025Jessica provided quality, informative service as well as set clear expectations. I was very happy working with her and will be asking to work with her in the future. I'm very pleased with the work completed on my van by the Germain service… team.Hi John, it's wonderful to read your kind words about Jessica and the service team. We look forward to helping you again in the future at Germain Ford of Columbus! Safe travels!
Early and quick!
by Gene on 07/21/2025Came in for appt early, expecting to wait, and got right in. Fast service and was out in 35 minutes. Would highly recommend their Fast Lane Service.Gene, we are happy to have earned your recommendation! Thank you for choosing Germain Ford of Columbus and for sharing your kind review.
2024 Ford Maverick battery issue
by Joe on 07/20/2025I bought a 2024 Ford Maverick hybridback in December 2023. Had been experiencing the issue with the battery slowly started to go dead. Took it in getting battery saver issues alerts on my phone. Took it down to the dealership test of the… battery. They came back and told me my battery life was around 40%. I’ve had the previous recall in for the software fix. They went ahead, replace the battery because it was still under warranty. Whole process took me right around 3 1/2 hours. Give or take. Did show up did not have an appointment not sure their names but the young man at the counter and the young lady were very pleasant and very helpful and very knowledgeable with the situation. Would definitely recommend Germaine for entertaining my friends at a very good experience.Your feedback means the world to us, Joe! Thank you for choosing Germain Ford of Columbus and for recommending our work. Have a wonderful day!
Always ask for Ms.Sheppard!
by Chris on 07/19/2025The service department is pretty good, I've noticed some of the advisors are nearly as informative or as helpful as one, miss sheppard is the only one I will deal with, she makes things so easy and smooth and keeps you updated every step of… the way!Chris, thank you for your business and feedback. We are happy to hear that Ms. Sheppard always takes care of you, and we look forward to welcoming you back to Germain Ford of Columbus. Safe travels until then!
Five star sales and service!
by Bill on 07/18/2025Smooth transaction, went above and beyond with service.Bill, thank you for sharing a positive review of Germain Ford of Columbus!
everything was done to avoid future problems
by Michael Vanness on 07/17/2025wiper motors where replaced to major problems driving rain it was a good idea having vehicle pickup instead of waiting entire day for vehicle evaluation of required service part requirementsMichael, thank you for your feedback! We appreciate your confidence in our work, and we hope to welcome you back to Germain Ford of Columbus in the future. Have a great day!
Very Good
by Rich on 07/17/2025Jessica, was very responsive and communicated well with the information regarding the repairs that were needed on the car.Hi Rich - Thank you for trusting us to work on your vehicle! We appreciate your business and we will pass along your kind words to Jessica. Drive safely!
Hi Connor - Thank you for choosing Germain Ford of Columbus and for sharing your experience with Brynden. We wish you many safe and happy miles in your new Ford Maverick!
by Germain Ford of Columbus on 07/09/2025